WARRANTY
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components below require regular maintenance. Nevertheless, sooner or later they will reach
the end of their service life, depending on the conditions and intensity of use. The following
parts that have reached their limit of wear and tear must be replaced :
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Battery
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Chainrings and cassette
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Drive chain
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Hubs and free hubs
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Brake pads
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Inner tubes and tires
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Brake fluid
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Brake disc rotors
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Bearings
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Brake hoses
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Lubricants
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Dropper post seals
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Suspension elements
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Wheels and spokes
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Grips
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Cables/connectors
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Pedals
Battery
If the battery fails completely during the first 24 months or 500 cycles (whichever comes first)
from the original date of purchase, it will be replaced or repaired at no charge. Lithium batteries
require care and some maintenance to maximize life expectancy (please read chapter Battery
life). Abusing the battery will void your warranty.
The warranty is void in the following cases:
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if damage is caused by power surge
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if damage is caused by the use of an improper charger
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if damage is caused by improper maintenance or other such misuse
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if damage is caused by normal wear
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if damage is caused by water damage
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if the battery is charged below 0°C [32°F]
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if the battery is below 20% of its capacity and not charged in the period
longer than one month
If a battery needs to be removed for return shipment to Greyp, it is the customer’s responsibility
to safely remove and send the battery to Greyp at their own cost. Greyp will reimburse the
customer for its own labour & replacement parts in the first 24 months of bike ownership.
Greyp will pay to return the battery to the customer. Greyp retains the right to repair or replace
