Greyline Instruments TTFM 1.0, User Manual

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Page 32
TTFM 1.0 Transit Time Flow Meter
PRODUCT RETURN PROCEDURE
Instruments may be returned to Greyline for service or warranty repair.
1
Obtain an RMA Number from Greyline -
Before shipping a product to the factory please contact Greyline by telephone, fax or email to obtain an
RMA number (Returned Merchandise Authorization). This ensures fast service and correct billing or
credit.
When you contact Greyline please have the following information available:
1. Model number / Software Version
2. Serial number
3. Date of Purchase
4. Reason for return (description of fault or modification required)
5. Your name, company name, address and phone number
2
Clean the Sensor/Product -
Important: unclean products will not be serviced and will be returned to the sender at their expense.
1. Rinse sensor and cable to remove debris.
2. If the sensor has been exposed to sewage, immerse both sensor and cable in a solution of 1 part
household bleach (Javex, Clorox etc.) to 20 parts water for 5 minutes. Important: do not immerse open
end of sensor cable.
3. Dry with paper towels and pack sensor and cable in a sealed plastic bag.
4. Wipe the outside of the enclosure to remove dirt or deposits.
5. Return to Greyline for service.
3
Ship to Greyline -
After obtaining an RMA number please ship the product to the appropriate address below:
Canadian and International USA
Customers: Customers:
Greyline Instruments Inc. Greyline Instruments Inc.
16456 Sixsmith Drive 204 150th Avenue
Long Sault, Ont. K0C 1P0 Madeira Beach, FL 33708
RMA# RMA#