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WARRANTY
PROCEDURES AND CONDITIONS
The following advisory is intended to explain Greentek’s warranty procedures with regard to Greentek IAQ products. Note observing proper warranty procedures will expedite the processing
of warranty claims and will help reduce the number of claims that are denied. Please take note of the following warranty procedure to avoid the denial or a reduction in the reimbursement
to your warranty issues or claims.
NOTICE:
None of these warranties include labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling
of either defective parts, or replacement parts, or new units.
STANDARD WARRANTY PROCEDURES
Upon notice of warrantable failure, information
should be gathered specific to the cause and results of the failure. Warranty claim request
must be filed within 30 days of failure.
Contact Greentek Customer Service/Technical Support Line at
1-888-724-5211 and explain the situation, including model and serial number of the
machine. We will advise as to proper procedures to either repair or replace as necessary and
the warranty coverage available.
Order the parts required to replace the defective parts after authorization by faxing your
order to 1-866-426-7430. Important the unit model as well as the serial number must be
stated to insure replacement parts are accurate.
Greentek’s Warranty Claim Form or similar form must be filled with the specific following
information: model, serial number, date installed, installer, distributor and a detailed report
on the failure.
Retain all defective parts (well identified) with the claim report, warranty claim form. An
(RGA) Return Goods Authorization Number must be obtained before any parts or claims are
returned or authorized to be scrapped in the field. Call Greentek’s Customer Service Line at
1-888-724-5211 for an RGA Number.
Invoice/Greentek’s Warranty Claim Form or similar for warranty replacement parts must be
accompanied by the model and serial number of the defective unit.
Notice
: The MODEL NUMBER, SERIAL NUMBER and RGA NUMBER must be supplied at all
times. If failing to comply in regards to the above procedures, no warranty claims or credit
will be issued.
GREENTEK’S LIMITED WARRANTY ON COMPONENTS
– Greentek warrants the
components (controls, sensor & electronics) to be free from defects in material and
workmanship. If a defect is found within the models warranty period from date of original
installation of the product (whether or not actual use begins on that date). Greentek will
provide a new or remanufactured part, at Greentek’s discretion, to authorize replacement of
defective part, without charge for the part itself.
MODELS
5-Years
PH7.15, PH7.15ES, XPH1.5, PE7.15, PH10.22, PH10.22ES, XPX2.0,
PE10-22, XDH7.15, C3.14HRV, SS3.80 HRV, SS3.80ERV
2-Years
RNC12, RNC1.0, RNC1.5, RNC2.0, RNC2.0ES
LIMITED WARRANTY ON VENTILATION MOTORS
Greentek warrants the ventilation
motors against defects in material and workmanship within the models warranty period
from the date of original installation. Greentek will provide a new or remanufactured part,
at Greentek’s discretion, to authorize replacement of defective part, without charge for the
part itself.
MODELS
10-Years
PH7.15, PH7.15ES, XPH1.5, PE7.15, PH10.22, PH10.22ES, XPX2.0,
PE10-22, XDH7.15
5-Years
C3.14HRV, SS3.80HRV, SS3.80ERV
2-Years
RNC12, RNC1.0, RNC1.5, RNC2.0, RNC2.0ES
LIFETIME LIMITED WARRANTY ON POLYPROPYLENE HEAT RECOVERY CORE
–
Greentek warrants the polypropylene heat recovery core against defects in material and
workmanship for a lifetime from the date of original installation. Greentek will provide a new
or remanufactured part, at Greentek’s discretion, to authorize replacement of defective part,
without charge for the part itself.
5-YEAR LIMITED WARRANTY ON ENTHALPY ENERGY RECOVERY CORE
– Greentek
warrants the enthalpy energy recovery core against defects in material and workmanship for
a period of five years from the date of original installation. Greentek will provide a new or
remanufactured part, at Greentek’s discretion, to authorize replacement of defective part,
without charge for the part itself.
1-YEAR LIMITED WARRANTY
– Greentek warrants replacement parts that have been
replaced after the standard period of the previous limited warranty, to be free from defects
in material and workmanship. If a defect is found within one year from date of original
installation of replacement part, (whether or not actual use begins on that date) Greentek will
provide a new or remanufactured part, at Greentek’s discretion, to authorize replacement of
defective part, without charge for the part itself.
WARRANTY CONDITIONS
– Warranties apply only to Greentek products installed in their
original location. Installation, use, care, and maintenance must be normal and in accordance
with instructions contained in the Owner’s Manual and service information. Defective parts
must be returned to the distributor through a registered servicing dealer for credit. All work
shall be performed by a certified technician.
GREENTEK WILL NOT BE RESPONSIBLE FOR
– Normal maintenance, installation,
including filter cleaning and/or replacement, damage or repairs required as a consequence
of faulty installation, misapplication, abuse, improper servicing, unauthorized alteration or
improper operation. Damage as a result of floods, winds, fires, lightning, accidents, corrosive
environments or other conditions beyond the control of Greentek. Parts not supplied or
designated by Greentek, or damages resulting from their use
NO CLAIMS WLL BE ACCEPTED WITHOUT AN RGA NUMBER
H/ERV_Warranty_OCT2017
