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What the Hi-Flame Warranty covers
• Bodywork
• Doors, Door Handles and Door Hinges
• Flue collar
• Primary, Secondary and Tertiary Air
Controls
• Ash Pan and Multi-Purpose Tool
HI-Flame guarantee that your product
will be free from defective parts,
materials and workmanship at the time
of purchase by the original consumer
for a period of 1 year for components,
bodywork casing, door and boiler (parts
and labour), excluding consumable
parts. The optional further 4 Year
Extended Warranty for the bodywork
casing, door and boiler (parts only) is
only applicable if the Warranty Card has
been completed in full (including the
Installer / installation requirements) and
it has been posted to Hi-Flame for our
records.
Hi-Flame will repair or replace at its
option any stove or stove part thereof
found to be defective under these
Warranty Terms and Conditions.
What the Hi-Flame Warranty DOES
NOT cover
In line with other manufacturers the
Warranty does not cover the following
‘consumable’ items
• Fire Ropes and Gasket Seals
• Heat Resistant Glass
• Baffle / Throat plate
• Fire Grate and Fire Grate Carrier
Frame
• Firebricks and Fire-cemented Joints
• Painted surfaces
The Warranty does not cover an
illegally installed stove
(see point 1
above).
The Warranty does not cover parts
deemed to be consumables which
include paint, firebricks, fire grates,
vermiculite panels, smoke deflection
plates (baffle plates), gaskets, rope seals
and heat-resistant glass.
Limits of Warranty
The Hi-Flame Warranty is not
transferable and applies to the original
retail purchaser only. It does not cover
the failure of the appliance due to
accidental damage, misuse or abuse,
modification, illegal installation, repairs
(other than those by the authorised
dealer) or failure to maintain the stove
in a serviceable condition.
Under no circumstances shall
Hi-Flame be liable for any incidental
or consequential damage claims of
any nature whatsoever arising from
the non-conformance of the stove
under the terms of the manufacturer’s
Warranty. These include loss of profit,
commercial losses, transport costs
and damage during transport, costs
in connection with any dismantling
and reassembling of the stove and its
installation components.
The terms and conditions of the
warranty do not affect, nor or they
intended to affect, your
statutory rights
