Page 36
Section 13: Guarantee
You are now the proud owner of a cylinder/thermal store from
Grant Engineering (UK) Limited, which has been designed to give
you years of reliable, trouble free operation.
Grant Engineering (UK) Limited guarantees the manufacture of
the cylinder/thermal store including all electrical and mechanical
components for a period of
twelve months from the date of
installation
4
, provided that the cylinder/thermal store has been
installed in full accordance with the installation and servicing
instructions issued.
This will be extended to a total period of
two years
if the cylinder/
thermal store is registered with Grant Engineering (UK) Limited
within thirty days of installation
4
and is serviced at twelve
monthly intervals
3
. See main Terms and Conditions below.
In addition, the stainless steel (shell) used in the manufacture of
the cylinder/thermal store is guaranteed for a period of
twenty
five years
from
the date of installation
4
.
Registering the product with Grant Engineering (UK) Limited
Please register your cylinder/thermal store with Grant Engineering
UK Limited
within thirty days of installation
. To do so visit www.
grantuk.com and follow the links to the ‘Homeowners Zone’,
where you can register your cylinder/thermal store for a further
twelve months
guarantee (giving
two years
from the date of
installation
4
). This does not affect your statutory rights
1
.
If a fault or defect occurs within the manufacturer’s
guarantee period
If your cylinder/thermal store should fail within the guarantee
period, you must contact Grant Engineering (UK) Limited who will
arrange for the repair under the terms of the guarantee, providing
that the cylinder/thermal store has been correctly installed,
commissioned and serviced (if the appliance has been installed
for more than twelve months) by a competent person and the
fault is not due to tampering, misuse or the failure of any external
components not supplied by Grant Engineering (UK) Limited, e.g.
pipework, etc.
This two year guarantee only applies if the cylinder/thermal
store is registered with Grant Engineering (UK) Limited
within thirty days of installation
4
and is serviced after twelve
months
3
.
In the first instance
Contact your installer or commissioning engineer to ensure
that the fault does not lie with the system components or any
incorrect setting of the system controls that falls outside of the
manufacturer’s guarantee otherwise a service charge could result.
Grant Engineering (UK) Limited will not be liable for any charges
arising from this process.
If a fault covered by the manufacturer’s guarantee is found
Ask your installer to contact Grant Engineering (UK) Limited
Service Department on +44 (0)1380 736920 who will arrange for
a competent service engineer to rectify the fault.
Remember - before you contact Grant Engineering (UK)
Limited:
•
Ensure the cylinder/thermal store has been installed,
commissioned and serviced by a competent person in
accordance with the installation and servicing instructions.
•
Ensure the problem is not being caused by the heating
system, its controls or any system connected to it.
Free of charge repairs
During the
two year
guarantee period no charge for parts or
labour will be made, provided that the cylinder/thermal store
has been installed and commissioned correctly in accordance
with the manufacturer’s installation and servicing instructions, it
was registered with Grant Engineering (UK) Limited within thirty
days of installation and
4
, for cylinders/thermal stores over twelve
months old, details of annual service is available
3
.
The following documents must be made available to Grant
Engineering (UK) Limited on request:
•
Proof of purchase
•
Benchmark ‘Installation, Commissioning and Service Record
Log Book
Chargeable repairs
A charge may be made (if necessary following testing of parts) if
the breakdown is due to any fault(s) caused by the plumbing or
heating system, external electrics and external components. See
‘Extent of manufacturer’s guarantee’ below.
Extent of the manufacturer’s guarantee:
The manufacturer’s guarantee does not cover the following:
•
If the cylinder/thermal store has been installed for over
two
years
•
If the cylinder/thermal store has not been installed,
commissioned, or serviced by a competent person in
accordance with the installation and servicing instructions.
•
The serial number has been removed or made illegible.
•
Fault(s) due to accidental damage, tampering, unauthorised
adjustment, neglect, misuse or operating the cylinder/thermal
store contrary to the manufacturer’s installation and servicing
instructions.
•
Damage due to external causes such as bad weather
conditions (flood, storms, lightning, frost, snow or ice), fire,
explosion, accident or theft.
•
Fault(s) due to incorrectly sized expansion vessel(s),
incorrect vessel charge pressure or inadequate expansion on
the system.
•
Fault(s) caused by external electrics and external
components not supplied by Grant Engineering (UK) Limited.
•
Cylinder/thermal store servicing, de-scaling or flushing.
•
Checking and replenishing system pressure.
•
Pipework, electrical cables and plugs and external controls
not supplied by Grant Engineering (UK) Limited.
•
Heating system components, such as radiators, pipes,
fittings, pumps and valves not supplied by Grant Engineering
(UK) Limited.
•
Instances where the cylinder/thermal store has been un-
installed and re-installed in another location.
•
Use of spare parts not authorised by Grant Engineering (UK)
Limited.
13 GUARANTEE
Summary of Contents for HPMONO/IND125
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