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13. Troubleshooting
Situation Check
Point
The focus is bad
1. Adjust the camera’s image quality through the
configuration menu.
2. Refer the section 12.1 for adjusting the focus
manually.
No images available
through Web browser
1. Confirm the ActiveX has been enabled.
2. Confirm the version of your Internet Explorer. If the
version number lower than 5, you need to upgrade it.
Can’t connect
externally (can work
locally)
1. This might be caused by the firewall protection. Check
the internet firewall with your system administrator.
2. Refer to section 9 for more information about
connecting multiple cameras to a router.
Forgot the login user
name and password
1. Restore to the factory default settings (refer to section
12.2):
Default IP Address:
192.168.1.100
Default User Name:
root
Default Password:
admin
