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WP810 Administration Guide

Version 1.0.7.83

EXPERIENCING WP810 CORDLESS WI-FI IP PHONE

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https://www.grandstream.com

to receive the most up- to-date updates on firmware

releases, additional features, FAQs, documentation and news on new products.

We encourage you to browse our

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User and Developer Forum

for answers to your general questions. If you have purchased our products through a Grandstream Certified

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Our technical support staff is trained and ready to answer all your questions. Contact a technical support

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Thank you again for purchasing Grandstream Cordless Wi-Fi IP Phone, it will be sure to bring convenience

and color to both your business and personal life.

Summary of Contents for WP810

Page 1: ...Grandstream Networks Inc WP810 Cordless Wi Fi IP Phone Administration Guide...

Page 2: ...tted The latest electronic version of this guide is available for download here https www grandstream com support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream...

Page 3: ...harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will n...

Page 4: ...armful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or te...

Page 5: ...adio transmitter IC 11964A WP810 has been approved by Innovation Science and Economic Development Canada to operate with the antenna types listed below with the maximum permissible gain indicated Ante...

Page 6: ...sure guidelines during body worn operation the device should be positioned at least this distance away from the body The simplified EU declaration of conformity referred to in Article 10 9 shall be pr...

Page 7: ...c License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL related...

Page 8: ...14 PRODUCT OVERVIEW 15 Feature Highlights 15 Technical Specifications 15 GETTING STARTED 17 Equipment Packaging 17 Setting up the WP810 18 Charging Station 18 Handset 18 Battery Information 19 WP810...

Page 9: ...o 33 Accounts Page Definitions 34 Account General Settings 34 Account Network Settings 35 Account SIP Settings 36 Account Audio Settings 41 Account Call Settings 43 Account Intercom Settings 44 Accoun...

Page 10: ...itions 56 Directory Contacts 56 Directory Phonebook Management 57 Directory Call History 57 UPGRADING AND PROVISIONING 58 Upgrade and Provisioning Configuration 58 Configure via keypad Menu 58 Configu...

Page 11: ...WP810 Handset Setup 18 Figure 4 WP810 Description 20 Figure 5 WP810 Menu Structure 23 Figure 6 Connecting to Wi Fi Network 25 Figure 7 Obtaining IP Address 26 Figure 8 WP810 Web GUI Language 28 Figur...

Page 12: ...eb GUI menu The intended audiences of this document are VoIP administrators To learn the basic functions of WP810 please visit http www grandstream com support to download the latest WP810 User Guide...

Page 13: ...on TR 069 Added support for Configuration via Keypad Menu Configuration via Keypad Menu Added support for Register Before DNS SRV Failover Register Before DNS SRV Failover Added support for Minimum an...

Page 14: ...nd supports Wi Fi roaming The combination of advanced telephony features and durability make it ideal for mobilizing your VoIP network in residences warehouses retail stores hotels and many more envir...

Page 15: ...B G 722 wide band iLBC Opus in band and out of band DTMF In audio RFC2833 SIP INFO VAD CNG AEC PLC AJB AGC ANS Graphic Display 1 8 inch 128x160 TFT color LCD Peripherals 2 soft keys dial hangup speake...

Page 16: ...TTP HTTPS FTP FTPS mass provisioning using encrypted XML configuration file manual upload Power Green Energy Efficiency Universal power adapter included Input 100 240VAC Output 5VDC 1A 5W 1500mA Li io...

Page 17: ...information for obtaining best performance with the WP810 Equipment Packaging Table 3 Equipment Packaging Figure 1 WP810 Package Content Note Check the package before installation If you find anything...

Page 18: ...arging Station Handset Please refer to the following steps in order to setup your WP810 1 Open the battery cover 2 Insert the battery with the electrodes in the bottom left corner 3 Close the battery...

Page 19: ...ations may differ depending on the age and capacity of the battery used Important Note Be careful when inserting the battery into your handset to avoid any risk of short circuit which lead to damage y...

Page 20: ...ration tilt vibration altitude changes and static position 2 Earphone Delivers audio output 3 4 Volume up Down Keys Configure the handset and ringtone volume 5 PTT Key PTT Push to Talk button to initi...

Page 21: ...ext 15 Menu OK key Access to contacts list 16 On hook or Power key Selects the option chosen by the cursor or enters the main menu from the home screen 17 Lock key Terminates calls or turns the handse...

Page 22: ...menu unlock first the handset and press Menu softkey in the middle Press Arrow keys to navigate to the menu option you require Then press Select left softkey or OK Selection key to access further opti...

Page 23: ...iagnostics Settings Status All Received Dialed Missed Urgent Normal LCD Test LCD Off LED Test Keypad Test Audio Loopback Proximity Sensor Vibration Verify Certificate Wi Fi Band Wi Fi Networks Sound D...

Page 24: ...Test Keypad Test Audio Loopback Proximity Sensor Vibration Verify Certificate Settings Account Configure View SIP accounts settings and account ringtone Call settings Configure the account auto answer...

Page 25: ...the Wi Fi networks 1 On LCD menu press Menu key and navigate to Settings Network 2 Select Wi Fi Band automatic 2 4GHz or 5GHz and navigate to Wi Fi Networks A list of Wi Fi networks will be displayed...

Page 26: ...810 please follow below steps 1 Unlock first your WP810 and press Menu Middle softkey or Ok button to view operation menu 2 Press Arrow Up Down Left Right keys to move the cursor to Status icon then p...

Page 27: ...ng Google Chrome or Mozilla Firefox Accessing the Web UI 1 Connect the computer to the same network as WP810 2 Make sure the WP810 is booted up and powered correctly 3 You may check WP810 IP address v...

Page 28: ...ly button on top of the page to submit Web UI Access Level Management There are two default passwords for the login page User Level Username Password Web Pages Allowed End User Level user 123 Only Sta...

Page 29: ...dmin accounts The password is case sensitive with maximum length of 25 characters Changing Admin Level Password 1 Access the Web GUI of your WP810 using the admin s username and password Default usern...

Page 30: ...Access Port 1 Access the Web GUI of your WP810 using the admin s username and password Default username and password are admin Random password from the sticker on the back of the unit 2 Press Login t...

Page 31: ...e 31 WP810 Administration Guide Version 1 0 7 83 Note After modifying the connection method or port the web GUI will be automatically logged out and redirected to the new address Figure 11 Web Access...

Page 32: ...ed accounts SIP user ID Displays the numbers of the configured accounts SIP Server Displays list of SIP Server user by the configured accounts SIP Registration Shows the status of SIP registration If...

Page 33: ...2 Status System Info Product Model Product model of the phone Part Number Product part number Software Version Boot Booting code version Manifest Specifies Manifest version Core Specifies Core version...

Page 34: ...erver fails Outbound Proxy Configures the IP address or Domain name of the Primary Outbound Proxy Media Gateway or Session Border Controller It is used by the phone for Firewall or NAT penetration in...

Page 35: ...y IP or Backup IP x to send SIP message if at least one of them are not empty Phone will try to use Primary IP first After 3 tries without any response it will switch to Backup IP x and then it will s...

Page 36: ...g is No If set to STUN and STUN server is configured the phone will route according to the STUN server If NAT type is Full Cone Restricted Cone or Port Restricted Cone the phone will try to use public...

Page 37: ...with the specified registrar The maximum value is 64800 about 45 days The default value is 60 minutes Reregister Before Expiration Specifies the time frequency in seconds that the phone sends re regis...

Page 38: ...emeral port for the connection The default setting is No Outbound Proxy Mode The Outbound proxy mode is placed in the route header when sending SIP messages or they can be always sent to outbound prox...

Page 39: ...aders Use Privacy Header Controls whether the Privacy header will present in the SIP INVITE message or not whether the header contains the caller info When set to Default the Privacy Header will show...

Page 40: ...s feature Special Feature needs to be set to BroadSoft Default is Disabled Special Feature Different soft switch vendors have special requirements Therefore users may need select special features to m...

Page 41: ...ity Settings Check Domain Certificates Choose whether the domain certificates will be checked or not when TLS TCP is used for SIP Transport The default setting is No Validate Certificate Chain Validat...

Page 42: ...ntaining comfort noise will be sent during the periods of silence If set to No this feature is disabled Default setting is No Jitter Buffer Type Selects either Fixed or Adaptive for jitter buffer type...

Page 43: ...r a short reminding beep Default setting is No Refer To Use Target Contact If set to Yes the Refer To header uses the transferred target s Contact header information for attended transfer The default...

Page 44: ...iority When the incoming caller ID or Alert Info matches one of the 10 rules the phone will ring with the associated ringtone Ring Timeout Defines the timeout in seconds for the rings on no answer The...

Page 45: ...Local RTP Port Defines local RTP port used to listen and transmit RTP packets Local RTP Port Range This parameter defines the range of local RTP port from 48 to 10000 Use Random Port Forces the phone...

Page 46: ...header Auto Answer Delay Configure the delay for automatically answering the incoming call Valid range is 0 to 10 second Allowed In DND Mode Allow Multicast paging when DND Mode is enabled Paging Bar...

Page 47: ...used on the phone according to the specified time zone Allow DHCP Option 2 to Override Time Zone Setting Allows device to get provisioned for Time Zone from DHCP Option 2 in the local server Self Def...

Page 48: ...y Specifies the HTTP proxy URL for the phone to send packets to The proxy server will act as an intermediary to route the packets to the destination HTTPS Proxy Specifies the HTTPS proxy URL for the p...

Page 49: ...ch Internet protocol to use When both IPv4 and IPv6 are enabled phone attempts to use preferred protocol first and switches to the other choice if it fails IPv4 Address Select the address mode for the...

Page 50: ...henticate Before Challenge Only applies to HTTP HTTPS If enabled the phone will send credentials before being challenged by the server The default setting is No Validate Hostname in Certificate To val...

Page 51: ...the matching encrypted prefix will be downloaded and flashed into the phone Config File Postfix Enables your ITSP to lock configuration updates If configured only the configuration file with the match...

Page 52: ...setting is HTTPS Firmware Server Path Defines the server path for the firmware server Firmware Server Username The username for the firmware server Firmware Server Password The password for the firmwa...

Page 53: ...ll send SIP log from syslog even when Syslog Level set to NONE Capture Status Shows the status of the capture Capture Location Defines the location where the capture will be stored Available choices f...

Page 54: ...ername Specifies the username for the ACS to connect to the phone Connection Request Password Specifies the password for the ACS to connect to the phone Connection Request Port The port for the ACS to...

Page 55: ...TP port under the HTTP web access mode HTTPS Web Port Configures the HTTPS port under the HTTPS web access mode Default setting is 443 Disable SSH Disables SSH access The default setting is No SSH Pub...

Page 56: ...has access to it Traceroute Checks the route packets take to the specified URL Directory Page Definitions Directory Contacts Search Bar Allows users searching for phonebook entries Add Contact Specifi...

Page 57: ...will be disabled Valid range is 5 to 720 Remove Manually edited Entries on Download If set to Yes when XML phonebook is downloaded the entries added manually will be automatically removed Download XM...

Page 58: ...enu and Web GUI Configure via keypad Menu 1 In WP810 Settings select Advanced Settings System Upgrade 2 Navigate to Firmware and configure the firmware upgrade server path Figure 12 WP810 Upgrade Conf...

Page 59: ...ing the TFTP server and the WP810 device to the same LAN segment 3 Start the TFTP server and configure the TFTP server in the phone s web configuration interface 4 Configure the Firmware Server Path o...

Page 60: ...ream com support tools When the WP810 boots up it will issue TFTP or HTTP S request to download a configuration XML file named cfgxxxxxxxxxxxx followed by cfgxxxxxxxxxxxx xml where xxxxxxxxxxxx is the...

Page 61: ...restore the WP810 to the factory default settings 1 On WP810 idle screen go to Settings Advanced Settings Factory reset 2 In the new window confirm the reset using the left softkey Figure 14 WP810 LCD...

Page 62: ...Qs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate...

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