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UCM630xA Series User Manual

Version 1.0.9.10

Event List .................................................................................................................................... 381

DIAL BY NAME ......................................................................................... 384

Dial by Name Configuration ......................................................................................................... 384

ACTIVE CALLS AND MONITOR ............................................................. 388

Active Calls Status ...................................................................................................................... 388

Hang Up Active Calls ................................................................................................................... 390

Call Monitor ................................................................................................................................. 390

CALL FEATURES ..................................................................................... 392

Feature Codes ............................................................................................................................ 392

Parking Lot .................................................................................................................................. 399

Call Park ..................................................................................................................................... 401

Park a Call ........................................................................................................................... 401

Retrieve Parked Call ............................................................................................................ 401

Monitor Call Park CID Name Information (GXP21xx, GRP261x Phones Only) ...................... 402

Call Recording............................................................................................................................. 402

Enable Spy.................................................................................................................................. 403

Shared Call Appearance (SCA) ................................................................................................... 404

ANNOUNCEMENT ................................................................................... 408

PBX SETTINGS ........................................................................................ 410

PBX Settings/General Settings .................................................................................................... 410

PBX Settings/RTP Settings.......................................................................................................... 413

RTP Settings ........................................................................................................................ 413

Summary of Contents for UCM630 A Series

Page 1: ...Grandstream Networks Inc UCM630xA Series Enterprise Grade Unified Communication Solutions User Manual...

Page 2: ...latest electronic version of this user manual is available for download here https www grandstream com support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream N...

Page 3: ...Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL re...

Page 4: ...e Version 1 0 7 9 40 WELCOME 41 PRODUCT OVERVIEW 43 Technical Specifications 43 INSTALLATION 48 Equipment Packaging 48 UCM6300A front and back view 48 UCM6302A front and back view 49 UCM6304A front an...

Page 5: ...etting Up an Extension 59 SYSTEM SETTINGS 60 General Settings 60 IM Settings 61 Cloud IM 61 IM Server 62 HTTP Server 63 Network Settings 65 Basic Settings 65 802 1X 72 Static Routes 74 Port Forwarding...

Page 6: ...Date and Time 104 NTP Server 105 Office Time 105 Holiday 106 Email Settings 108 Email settings 108 Email Templates 111 Email Send Log 111 HA 114 HA settings 114 HA Status 116 HA Log 116 TR 069 116 PR...

Page 7: ...es 146 Sample Application 151 EXTENSIONS 156 Create New User 156 Create New SIP Extension 156 Create New IAX Extension 170 Create New FXS Extension 177 Batch Add Extensions 186 Batch Add SIP Extension...

Page 8: ...Trunk Configuration 224 PSTN Detection 229 VOIP TRUNKS 234 VoIP Trunk Configuration 234 Trunk Groups 249 Direct Outward Dialing DOD 250 SLA STATION 253 Create Edit SLA Station 253 Sample Configuratio...

Page 9: ...th Two Media 279 Blacklist Configurations 279 FAX SERVER 282 Configure Fax T 38 282 Receiving Fax 285 Example Configuration to Receive Fax from PSTN Line 285 Example Configuration for Fax To Email 288...

Page 10: ...aving Voicemail 316 Voicemail Email Settings 317 Configure Voicemail Group 318 RING GROUP 320 Configure Ring Group 320 Remote Extension in Ring Group 323 RESTRICT CALLS 326 Configure Restrict Calls 32...

Page 11: ...ings and Enhancements 344 Queue Statistics 346 Switchboard 351 Global Queue Settings 354 PICKUP GROUPS 357 Configure Pickup Groups 357 Configure Pickup Feature Code 358 MUSIC ON HOLD 359 BUSY CAMP ON...

Page 12: ...Calls 390 Call Monitor 390 CALL FEATURES 392 Feature Codes 392 Parking Lot 399 Call Park 401 Park a Call 401 Retrieve Parked Call 401 Monitor Call Park CID Name Information GXP21xx GRP261x Phones Onl...

Page 13: ...ompt Tone 418 General Call Prompt Tone 419 PBX Settings File Storage Management 420 PBX Settings NAS 422 SIP SETTINGS 424 SIP Settings General 424 SIP Settings MISC 425 SIP Settings Session Timer 426...

Page 14: ...tics 445 API CONFIGURATION 447 API Configuration Parameters 447 API Queries Supported 449 Upload Voice Prompt via API 452 CTI SERVER 454 ASTERISK MANAGER INTERFACE RESTRICTED ACCESS 455 CRM INTEGRATIO...

Page 15: ...VICE 476 Wake Up Service using Admin Login 476 Wake Up Service from User Portal 478 Wake Up Service using Feature Code 478 ANNOUNCEMENTS CENTER 479 Announcements Center Settings 480 Group Settings 480...

Page 16: ...File 511 CDR Export Customization 513 CDR in GDMS Cloud 513 Statistics 514 Recording Files 515 USER PORTAL 517 Basic Information 519 Personal Data 519 Value added Features 519 MAINTENANCE 520 User Ma...

Page 17: ...up File 538 System Cleanup Reset 539 Reset and Reboot 539 Cleaner 540 USB SD Card Files Cleanup 546 System Recovery 546 Syslog 548 Network Troubleshooting 549 Ethernet Capture 549 IP Ping 551 Tracerou...

Page 18: ...work Settings Basic Settings 65 Table 10 UCM630xA Network Settings 802 1X 74 Table 11 UCM630xA Network Settings Static Routes 75 Table 12 UCM630xA Network Settings Port Forwarding 77 Table 13 ARP Sett...

Page 19: ...le 35 Global Policy Parameters Communication Settings 138 Table 36 Create New Template 139 Table 37 Create New Model Template 141 Table 38 SIP Extension Configuration Parameters Basic Settings 157 Tab...

Page 20: ...le 209 Table 57 FXS Extensions Imported File Example 212 Table 58 Analog Trunk Configuration Parameters 224 Table 59 PSTN Detection for Analog Trunk 232 Table 60 Create New SIP Trunk 234 Table 61 SIP...

Page 21: ...Configuration Parameters 330 Table 83 1 way Paging Configuration Parameters 332 Table 84 Announcement Paging Configuration Parameters 334 Table 85 Schedule Paging Intercom Settings 336 Table 86 Call Q...

Page 22: ...SIP Settings Misc 425 Table 109 SIP Settings Session Timer 426 Table 110 SIP Settings TCP and TLS 426 Table 111 SIP Settings NAT 427 Table 112 SIP Settings ToS 428 Table 113 SIP Settings STIR SHAKEN...

Page 23: ...up Service 477 Table 133 Max Wakeup Members 477 Table 134 Announcements Center Settings 480 Table 135 Group Settings 480 Table 136 Queue Metrics configuration parameters 484 Table 137 Trunk Status 486...

Page 24: ...User Manual Version 1 0 9 10 Table 148 Operation Log Column Header 530 Table 149 Data Sync Configuration 537 Table 150 Automatic Cleaning Configuration 542 Table 151 USB SD Card Files Cleanup 546 Tabl...

Page 25: ...igure 11 UCM630xA Setup Wizard 56 Figure 12 UCM630xA Web GUI Language 58 Figure 13 Web GUI Search Bar 58 Figure 14 General Settings Interface 60 Figure 15 Cloud IM 61 Figure 16 IM server configuration...

Page 26: ...ail2ban Settings 92 Figure 34 SSH Access 94 Figure 35 LDAP Server Configurations 96 Figure 36 Default LDAP Phonebook DN 97 Figure 37 Default LDAP Phonebook Attributes 97 Figure 38 LDAP Server LDAP Pho...

Page 27: ...vice 119 Figure 59 UCM630xA Zero Config 120 Figure 60 Auto Provision Settings 121 Figure 61 Auto Discover 124 Figure 62 Discovered Devices 124 Figure 63 Device List CSV file Sample 125 Figure 64 Manag...

Page 28: ...sions 203 Figure 84 Export Extensions 204 Figure 85 Import Extensions 205 Figure 86 Import File 206 Figure 87 Import Error 215 Figure 88 Extension Details 216 Figure 89 E mail Notification Prompt Info...

Page 29: ...ure 109 SLA Example MPK Configuration 255 Figure 110 Country Codes 262 Figure 111 Blacklist Import Export 262 Figure 112 Create New PIN Group 264 Figure 113 PIN Members 264 Figure 114 Outbound PIN 265...

Page 30: ...alog Settings 287 Figure 134 Configure Inbound Rule for Fax 288 Figure 135 Create Fax Extension 289 Figure 136 Inbound Route to Fax Extension 290 Figure 137 List of Fax Files 290 Figure 138 Fax Sendin...

Page 31: ...Server 324 Figure 159 Ring Group Remote Extension 325 Figure 160 Restrict Calls 326 Figure 161 Multicast Paging 328 Figure 162 2 way Intercom 330 Figure 163 1 way Paging 332 Figure 164 Announcement Pa...

Page 32: ...gure 185 Information Prompt 361 Figure 186 Record Custom Prompt 361 Figure 187 SIP Presence Configuration 364 Figure 188 SIP Presence Feature Code 366 Figure 189 Presence Status CDR 366 Figure 190 Edi...

Page 33: ...9 Figure 209 New Parking Lot 400 Figure 210 Monitored Call Park CID name 402 Figure 211 Download Recording File from CDR Page 403 Figure 212 Download Recording File from Recording Files Page 403 Figur...

Page 34: ...igure 234 UCM RemoteConnect Effective Plan 443 Figure 235 UCM RemoteConnect Plan Settings 444 Figure 236 Integrated Customer Service SDK interface 444 Figure 237 UI Customization 445 Figure 238 Concur...

Page 35: ...9 Wakeup Call executed 473 Figure 260 Create New Mini Bar 473 Figure 261 Create New Maid 474 Figure 262 Create New Consumer Goods 475 Figure 263 Mini Bar 475 Figure 264 Create New Wakeup Service 476 F...

Page 36: ...ed 499 Figure 283 System Events Alert Log 500 Figure 284 Filter for Alert Log 501 Figure 285 CDR Filter 503 Figure 286 Call Report 507 Figure 287 Call Report Entry with Audio Recording File 509 Figure...

Page 37: ...Prompt 526 Figure 308 Change Password 527 Figure 309 Change Username 528 Figure 310 Change Binding Email 528 Figure 311 Login Timeout Settings 529 Figure 312 Operation Logs 530 Figure 313 Operation Lo...

Page 38: ...Figure 327 UCM6302A Recovery Web Page 547 Figure 328 Recovery Mode 548 Figure 329 Ethernet Capture 550 Figure 330 Ping 552 Figure 331 Traceroute 553 Figure 332 Record Meeting for Diagnosis 554 Figure...

Page 39: ...Provisioning Extensions Extension groups Analog Trunks VoIP Trunks SLA station Call routes Meeting room Meeting schedule IVR Language settings for voice prompt Voicemail Ring group Paging and interco...

Page 40: ...itted IP s Added support for Call queue satisfaction survey Queue satisfaction statistics Agent satisfaction statistics The old API Configuration is reopened for use HTTPS API Settings Old Custom perm...

Page 41: ...ecosystem consists of the Wave app for desktop and mobile which provides a hub for collaborating remotely and UCM RemoteConnect a cloud NAT traversal service for ensuring secure remote connections The...

Page 42: ...atest electronic version of this user manual is available for download here https www grandstream com support Reproduction or transmittal of the entire or any part in any form or by any means electron...

Page 43: ...4A 4 ports with lifeline support UCM6308A 8 ports with lifeline support Each port supports 3 REN PSTN Line FXO Ports UCM6300A 0 port UCM6302A 2 ports UCM6304A 4 ports UCM6308A 8 ports All ports have l...

Page 44: ...Layer 2 QoS 802 1Q 802 1p and Layer 3 ToS DiffServ MPLS QoS Signaling and Control DTMF Methods Inband RFC4733 and SIP INFO Provisioning Protocol and Plug and Play Mass provisioning using AES encrypte...

Page 45: ...CM6308A Unit weight 2540g Package weight 3465g Additional Features Multi language Support Web UI English Simplified Chinese Traditional Chinese Spanish French Portuguese German Russian Italian Polish...

Page 46: ...current calls G 711 75 Max concurrent SRTP calls G 711 75 UCM6304A Users 1000 Concurrent calls G 711 150 Max concurrent SRTP calls G 711 120 UCM6308A Users 1500 Concurrent calls G 711 200 Max concurre...

Page 47: ...ons registered to the UCM6300A Firmware Upgrade Supported by Grandstream Device Management System GDMS a zero touch cloud provisioning and management system It provides a centralized interface to prov...

Page 48: ...connected to a network This section describes detailed information on installation connection and warranty policy of the UCM630xA series Equipment Packaging Table 2 UCM630xA Equipment Packaging Main C...

Page 49: ...ack View Figure 4 UCM6302A Front View UCM6304A front and back view Figure 5 UCM6304A Front View WAN port LAN port Reset Heartbeat port 2x FXS ports 2x FXO ports Ground 2x USB ports SD card slot Naviga...

Page 50: ...gure 7 UCM6308A Front View Figure 8 UCM6308A Back View WAN port 4x FXS ports 4x FXO ports Power Heartbeat port LAN port Ground Navigation keys WAN LED LAN LED 8x FXS LEDs 8x FXO LEDs SD card slot 2x U...

Page 51: ...y If the UCM630xA series IP PBX was purchased from a reseller please contact the company where the device was purchased for replacement repair or refund If the device was purchased directly from Grand...

Page 52: ...et up the UCM and start making and receiving calls with it Use the LCD Menu Idle Screen Once the device has booted up completely the LCD will show the UCM model hardware version and IP address Upon me...

Page 53: ...E WAN IP IP address WAN Subnet Mask LAN IP IP address LAN Subnet Mask Network Menu WAN Mode Select WAN mode as DHCP Static IP or PPPoE Static Route Reset Select this to reset static route settings Fac...

Page 54: ...tions within the device The result will display on the LCD when the test is complete Web Info Protocol Web access protocol HTTP HTTPS HTTPS is used by default Port Web access port number which is 8089...

Page 55: ...g Data Transferring Slow Blinking Trying to connect OFF Not Connected Using the Web UI Accessing the Web UI The UCM s web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow user...

Page 56: ...ort 80 enabled As such if users type in the UCM630xA IP address in the web browser the web page will be automatically redirected to the page using HTTPS and port 8089 For example if the LCD shows 192...

Page 57: ...P settings and interface settings System Settings Manages the settings related to the UCM system itself such as network and security settings CDR Contains the call detail records statistics and audio...

Page 58: ...A Series User Manual Version 1 0 9 10 Figure 12 UCM630xA Web GUI Language Web GUI Search Bar Users can search for options in the web portal with the search bar on the top right of the page Figure 13 W...

Page 59: ...AX Password information will be used to register to this extension To set up voicemail the Voicemail Password will be required 3 To register an endpoint to this extension go into your endpoint s web U...

Page 60: ...ent the UCM from making calls and or writing to the data partition e g CDR recordings etc once the system reaches a specified threshold of storage usage and CPU usage respectively These options are lo...

Page 61: ...shold configured the data partition writing will be stopped Default value is 90 IM Settings Cloud IM After enabling Cloud IM it means that all IM data in GsWave is stored in the external server Cloud...

Page 62: ...ID The service ID of the Cloud IM server Key The Key of the Cloud IM server Company Name Company Name Trusted User The trusted user of the cloud IM Only letter number and special characters are allow...

Page 63: ...lows users to configure the UCM via web browsers such as Microsoft IE Mozilla Firefox and Google Chrome By default users can access the UCM by just typing its IP address into a browser address bar The...

Page 64: ...bile If behind NAT please make sure to map the external port to this port Certificate Settings Certificate Options Selects the method of acquiring SSL certificates for the UCM web server Two methods a...

Page 65: ...d Port Forwarding Basic Settings Please refer to the following tables for basic network configuration parameters on UCM6300A UCM6302A UCM6304A and UCM6308A respectively Table 9 UCM630xA Network Settin...

Page 66: ...Enter the DNS server 2 address for static IP settings Username Enter the username to connect via PPPoE Password Enter the password to connect via PPPoE Layer 2 QoS 802 1Q VLAN Tag Assign the VLAN tag...

Page 67: ...tatic IP settings The default setting is 0 0 0 0 DNS Server 1 Enter the DNS server 1 address for static IP settings DNS Server 2 Enter the DNS server 2 address for static IP settings Username Enter th...

Page 68: ...ssword to connect via PPPoE Layer 2 QoS 802 1Q VLAN Tag Assign the VLAN tag of the layer 2 QoS packets for LAN port The default value is 0 Layer 2 QoS 802 1p Priority Value Assign the priority value o...

Page 69: ...the DHCP Prefix and DHCP prefixlen Default IP Lease Time Configure the lease time in second of the IP address LAN when Method is set to Switch IP Method Select Auto or Static The default setting is Au...

Page 70: ...he DNS server 2 address for static settings Method Route When the UCM630xA has method set to Route in network settings WAN port interface is used for uplink connection and LAN port interface is used a...

Page 71: ...UCM6302A Network Interface Method Switch Method Dual Both WAN port and LAN port are used for uplink connection Users will need assign LAN 1 or LAN 2 as the default interface in option Default Interfac...

Page 72: ...r port based network access control It provides an authentication mechanism to device before the device can access Internet or other LAN resources The UCM630xA supports 802 1X as a supplicant client t...

Page 73: ...onfiguration parameters for 802 1X on UCM630xA Identity and MD5 password are required for authentication which should be provided by the network administrator obtained from the RADIUS server If EAP TL...

Page 74: ...CM630xA provides users static routing capability that allows the device to use manually configured routes rather than information only from dynamic routing or gateway configured in the UCM630xA Web GU...

Page 75: ...address If left blank the default value is 255 255 255 255 Example 255 255 255 0 Gateway Configure the IPv4 or IPv6 gateway address so that the UCM630xA can reach the destination via this gateway Gat...

Page 76: ...4A LAN 2 address Network 192 168 66 0 has IP phones registered to UCM6304A via VPN Network 192 168 40 0 has VPN connection established with network 192 168 66 0 In this network by default the IP phone...

Page 77: ...s Network Settings Port Forwarding page Please see related settings in the table below Table 12 UCM630xA Network Settings Port Forwarding WAN Port Specify the WAN port number or a range of WAN ports U...

Page 78: ...CM630xA WAN port is connected to uplink switch with a public IP address configured e g 1 1 1 1 UCM630xA LAN port provides DHCP pool that connects to multiple phone devices in the LAN network 192 168 2...

Page 79: ...Manual Version 1 0 9 10 Figure 24 Create New Port Forwarding Figure 25 UCM630xA Port Forwarding Configuration This will allow users to access the GXP2160 Web GUI from public side by typing in public...

Page 80: ...ollector will not purge entries if there are fewer than this number The default value is 128 ARP GC Threshold 2 Threshold when garbage collector becomes more aggressive about purging entries Entries o...

Page 81: ...Server Address Configures the hostname IP and port of the server For example 192 168 1 2 22 OpenVPN Server Protocol Specify the protocol user user should use the same settings as used on the server O...

Page 82: ...as cliend crt automatically OpenVPN Client Key Upload a client private key This file will be renamed as client key automatically Figure 27 Open VPN Feature on the UCM630xA DDNS Settings DDNS setting a...

Page 83: ...Here is an example of using noip com for DDNS 1 Register domain in DDNS service provider Please note the UCM630xA needs to have public IP access Figure 28 Register Domain Name on noip com 2 On Web GU...

Page 84: ...M630xA Series User Manual Version 1 0 9 10 Figure 29 UCM630xA DDNS Setting 3 Now you can use domain name instead of IP address to connect to the UCM630xA Web GUI Figure 30 Using Domain Name to Connect...

Page 85: ...urity Settings page Static Defense Under Web GUI System Settings Security Settings Static Defense page users will see the following information Current service information with port process and type T...

Page 86: ...avs udp ipv4 gs_avs 10013 gs_avs udp ipv4 gs_avs 10014 gs_avs udp ipv4 gs_avs 10015 gs_avs udp ipv4 gs_avs 10018 gs_avs udp ipv4 gs_avs 10019 gs_avs udp ipv4 gs_avs 10020 gs_avs udp ipv4 gs_avs 6066 P...

Page 87: ...ttacks directed to the WAN IP address of the UCM630xA SYN Flood Defense will limit the amount of SYN packets accepted by the UCM from one source to 10 packets per second Any excess packets from that s...

Page 88: ...n port is set to the system login port e g by default 8089 Protocol is not UDP Figure 31 Create New Firewall Rule Table 17 Firewall Rule Settings Rule Name Specify the Firewall rule name to identify t...

Page 89: ...t Configure a source subnet and port If set to Anywhere or left empty traffic from all addresses and ports will be accepted A single port or a range of ports can be specified e g 10000 10000 20000 Des...

Page 90: ...ult setting is disabled Blacklist Update Interval Configure the blacklist update time interval in seconds The default setting is 120 Connection Threshold Configure the connection threshold Once the nu...

Page 91: ...CM630xA provides intrusion detection and prevention for authentication errors in SIP REGISTER INVITE and SUBSCRIBE Once the entry is detected within Max Retry Duration the UCM630xA will act to forbid...

Page 92: ...gs Global Settings Enable Fail2Ban Enable Fail2Ban The default setting is disabled Please make sure both Enable Fail2Ban and Asterisk Service are turned on to use Fail2Ban for SIP authentication on th...

Page 93: ...ned on to use Fail2Ban for SIP authentication on the UCM630xA Listening Port Number Configure the listening port number for the service By default port 5060 will be used for UDP and TCP and port 5061...

Page 94: ...when debugging is not required Enable the Enable remote SSH via GDMS option the system will allow remote SSH access via the GDMS platform This option is turned off by default and it is strongly recom...

Page 95: ...filtered If users have the Grandstream phone provisioned by the UCM630xA the LDAP directory will be set up on the phone and can be used right away for users to access all phonebooks Additionally user...

Page 96: ...assword to access the phonebook directory The Root DN and Root Password here are for LDAP management and configuration where users will need provide for authentication purpose before modifying the LDA...

Page 97: ...onebook import phonebook on the LDAP server as well as export phonebook from the LDAP server The first phonebook with default phonebook dn ou pbx dc pbx dc com displayed on the LDAP server page is for...

Page 98: ...Phonebook section Figure 39 Add LDAP Phonebook Configure the Phonebook Prefix first The Phonebook DN will be automatically filled in For example if configuring Phonebook Prefix as people the Phonebook...

Page 99: ...book section first and use it as a sample to start with Figure 42 Phonebook CSV File Format The Phonebook DN field is the same Phonebook Prefix entry as when the user clicks on Add to create a new pho...

Page 100: ...e edited or deleted in LDAP phonebook section users cannot import contacts with Phonebook DN field pbx if existed in the CSV file Export phonebook to your computer from UCM630xA LDAP server Select the...

Page 101: ...e if authentication is required Password Enter password if authentication is required Filter Enter the filter Ex CallerIDName AccountNumber Port Enter the port number Ex 389 LDAP Name Attributes Enter...

Page 102: ...e Email Department FirstName LastName LDAP Number Attribute AccountNumber MobileNumber HomeNumber Fax LDAP Number Filter AccountNumber LDAP Name Filter CallerIDName LDAP Display Name AccountNumber Cal...

Page 103: ...Status To configure the UCM630xA to update time automatically go to Web GUI System Settings Time Settings Automatic date and Time Note The configurations under Web GUI Settings Time Settings Automati...

Page 104: ...figured NTP Server The default setting is Yes Time Zone Select the proper time zone option so the UCM630xA can display correct time accordingly Set Date and Time To manually set the time on the UCM630...

Page 105: ...ss or host name to use the UCM630xA as the NTP server Office Time On the UCM630xA the system administrator can define office time which can be used to configure time condition for extension call forwa...

Page 106: ...one click on Save and then Apply Change for the office time to take effect The office time will be listed in the web page as the figure shows below Figure 49 Settings Time Settings Office Time Click o...

Page 107: ...he month for the holiday Day Select the day for the holiday Show Advanced Options Check this option to show advanced options If selected please specify the days as holiday in one week below Week Selec...

Page 108: ...how to use office time and holiday please refer to the link below https www grandstream com hubfs Product_Documentation office_time_and_holiday_on_ucm6xxx pdf Email Settings Email settings The Email...

Page 109: ...CM will not try to use the username and password for mail client login authentication Most of the mail server requires login authentication while some others private mail servers allow anonymous login...

Page 110: ...mple Email setting on the UCM630xA assuming the Email is using 192 168 6 202 as the SMTP server Figure 52 UCM630xA Email Settings Once the configuration is finished click on Test In the prompt fill in...

Page 111: ...meters can be accessed via Web GUI Settings Email Settings Email Templates Figure 53 Email Template Email Send Log Under UCM Web GUI System Settings Email Settings Email Send Log users could search fi...

Page 112: ...ching for multiple recipients please separate then with comma and no spaces Send Result Enter the status of the send result to filter with Return Code Enter the email code to filter with Email Send Mo...

Page 113: ...ail account 535 The user name and password verification in the client mode is incorrect Please check whether the user name and password are configured correctly 550 Possible reasons 1 The recipient s...

Page 114: ...ent HA Dual system hot standby provides a highly reliable and fault tolerant solution for enterprises using UCM6300 series UCM6300A series Based on two UCM devices of the same product model and softwa...

Page 115: ...y is decided dynamically by the active standby HA Virtual IP To carry the service the main and standby computers should be set the same and the intranet terminal should register and use the IP address...

Page 116: ...57 HA Status HA Log The user can view the HA log through the system settings HA HA log page The HA log effectively records the execution results of past full backup actions as well as the historical r...

Page 117: ...iodic time when UCM630xA will send inform packets to TR 069 ACS server This option is specified in seconds ACS Connection Request Username The username for the ACS to connect to UCM ACS Connection Req...

Page 118: ...xplains how Zero Config works on the UCM630xA The settings for this feature can be accessed via Web GUI Value added Features Zero Config Configuration Architecture for End Point Device Started from fi...

Page 119: ...te the language setting on the device to be provisioned will use Spanish as model layer has higher priority than global layer To sum up configurations in higher layer will always override the configur...

Page 120: ...HCP OPTION 66 Route mode needs to be set to use this feature When the phone restarts by default DHCP Option 66 is turned on it will send out a DHCP DISCOVER request The UCM630xA receives it and return...

Page 121: ...on Settings Enable Zero Config Enable or disable the zero config feature on the PBX The default setting is enabled Enable Automatic Configuration Assignment By default this is disabled If disabled whe...

Page 122: ...the extension list will be sent out to the device after receiving the device s request This feature is for the GXP series phones that support selecting extension to be provisioned via phone s LCD The...

Page 123: ...ifying the IP address or scanning the entire LAN network Three methods are supported to scan the devices PING ARP SIP Message NOTIFY Click on Auto Discover under Web GUI Value added Features Zero Conf...

Page 124: ...62 Discovered Devices Uploading Devices List Besides the built in discovery method on the UCM users could prepare a list of devices on CSV file and upload it by clicking on the button Import after whi...

Page 125: ...a filter to display corresponding results All Display all discovered devices Scan Results Display only manually discovered devices Discovery IP Address Enter device IP and press Search button MAC Add...

Page 126: ...ticate the server which is trying to send it reboot command Click on to clear all devices configurations Click on to upload CSV file containing list of devices Click on to export CSV file containing l...

Page 127: ...me Phone Settings configure dial plan call features NAT call progress tones and etc Contact List configure LDAP and XML phonebook download Maintenance configure upgrading web access Telnet SSH access...

Page 128: ...SIP end device Enable Daylight Saving Time Select either to enable or disable the DST Table 30 Global Policy Parameters Phone Settings Default Call Settings Dial Plan Configure the default dial plan...

Page 129: ...to three cadences are supported Please refer to user manual of the SIP devices to be provisioned for more details HEADSET Key Mode Select Default Mode or Toggle Headset Speaker for the Headset key Ple...

Page 130: ...o user manual for more details Name Filter Configure the filter used for name lookups Please refer to user manual for more details Version Select the protocol version for the phone to send the bind re...

Page 131: ...splay name when LDAP looks up the name for incoming call or outgoing call It must be a subset of the LDAP Name Attributes XML Phonebook Phonebook XML Server Select the source of the phonebook XML serv...

Page 132: ...and File Postfix Local UCM Server Firmware can be uploaded to the UCM630xA internal storage for firmware upgrade If selected click on Manage Storage icon next to Directory option upload firmware file...

Page 133: ...by minute By week Once selected specify the day of the week to check HTTP TFTP server for firmware upgrades or configuration files changes By day Once selected specify the hour of the day to check the...

Page 134: ...upports Telnet access this option controls the Telnet access of the device if the SIP end device supports SSH access this option controls the SSH access of the device Syslog Syslog Server Configure th...

Page 135: ...v or MPLS Valid range is 0 63 Layer 3 QoS For RTP Assign the priority value of the Layer 3 QoS for RTP packets Valid range is 0 63 Layer 3 QoS For SIP Assign the priority value of the Layer 3 QoS for...

Page 136: ...Select either to disable or enable SIP Proxy Compatibility Mode Unregister On Reboot Select either to disable or enable Unregister On Reboot Whitelist Whitelist Select either to enable or disable Whit...

Page 137: ...this option if the SIP end device shall use 480 x 272 resolution for the LCD screen wallpaper Source Configure the location where wallpapers are stored File If URL is selected as source specify the UR...

Page 138: ...r port From E Mail address Email address Sender Username Username of the sender Password Recovery Email Email where recovered password will be sent Alarm receive Email 1 Email address where alarms not...

Page 139: ...ers can select the categories and the parameters under each category to be used in the template The global policy and the selected global template will both take effect when generating the config file...

Page 140: ...emplate The added options will show in the list Users can then enter or select value for each option to be used in the global template On the left side of each added option users can click on to delet...

Page 141: ...template that can be assigned at one time on the UCM630xA The selected model template and the default model template will both take effect when generating the config file for the device However the mo...

Page 142: ...n the list below On the left side of each option users can click on to remove this option from the model template On the right side of each option users can click on to reset the option to the default...

Page 143: ...work Note The model template only supports copying between devices of the same model Click the Import Export button to upload export the model template list in CSV format Model Update UCM630xA zero co...

Page 144: ...to download and install under Web GUI Value added Features Zero Config Model Update first before they are available in the UCM630xA for selection After downloading and installing the model template to...

Page 145: ...lling from the remote server Model template package can be manually uploaded from local device through Web GUI Please contact Grandstream customer support if the model package is needed for manual upl...

Page 146: ...tions for the new device 1 Firstly select a model for the device to be created and enter its MAC address IP address and firmware version optional in the corresponding field 2 Basic settings will show...

Page 147: ...vice configuration A new dialog will be displayed for the users to configure Basic settings and Advanced settings Basic settings have the same configurations as displayed when manually creating a new...

Page 148: ...l take effect If the same option exists on multiple selected global templates the value in the template with higher priority will override the one in the template with lower priority Click on to remov...

Page 149: ...he LCD is set to English The warning information on right tells that the option matching the P value number exists and clicking on it will lead to the matching option For P value information of differ...

Page 150: ...dels the configuration dialog is like the following figure Click on to view more devices of other models Users are only allowed to make modifications in Global Templates and Global Policy level Figure...

Page 151: ...n also click on Reset All Extensions to reset the extensions of all the devices Sample Application Assuming in a small business office where there are 8 GXP2140 phones used by customer support and 1 G...

Page 152: ...create a new model template English Support Template for GXP2170 Add option Language and set it to English Then select the option Default Model Template to make it the default model template 4 Go to W...

Page 153: ...edit the device settings 7 For each of the 5 phones used by English speaking customer support in Basic settings select an available extension for account 1 and click on Save Then click on Advanced set...

Page 154: ...value configured in default model template 9 For the GXV3275 used by the customer support supervisor select an available extension for account 1 on Basic settings and click on Save Users can see the...

Page 155: ...h a unique extension registered on the UCM630xA 3 of the phones will be provisioned to display Spanish on LCD and the other 5 will be provisioned to display English on LCD The GXV3275 used by the supe...

Page 156: ...tension To manually create new SIP user go to Web GUI Extension Trunk Extensions Click on Add and a new window will show for users to fill in the extension information Figure 82 Create New Device Exte...

Page 157: ...rs need to have the same level as or higher level than an outbound rule s privilege to make outbound calls using this rule SIP IAX Password Configure the password for the user A random secure password...

Page 158: ...voicemail recording after sending them If set to Default the global settings will be used Note When set to Default the global settings in Call Features Voicemail Voicemail Email Settings will be used...

Page 159: ...omatically generated It is recommended to use the randomly generated password for security purpose Language Select the voice prompt language to be used for this extension The default setting is Defaul...

Page 160: ...If Info is selected SIP INFO message will be used If Inband is selected a law or u law are required When Auto is selected RFC4733 will be used if offered otherwise Inband will be used TEL URI If the p...

Page 161: ...an register to this extension Local Network Only IP addresses in the configured network segments can register to this extension Press Add Local Network Address to add more IP segments Codec Preference...

Page 162: ...ault setting is None CFU Time Condition Select time condition for Call Forward Unconditional CFU takes effect only during the selected time condition The available time conditions are All Office Time...

Page 163: ...t of Holiday Out of Office Time or Holiday Office Time and Out of Holiday Specific Time Out of Specific Time Out of Specific Time or Holiday Specific Time and Out of Holiday Notes Specific has higher...

Page 164: ...rms of time period Specific time can be configured under Specific Time section Scroll down the add Time Condition for specific time Office Time and Holiday could be configured on page System Settings...

Page 165: ...N match any digit from 2 9 X match any digit from 0 9 CC Settings Enable CC If enabled UCM630xA will automatically alert this extension when a called party is available given that a previous call to t...

Page 166: ...and special characters Time Condition for Ring Simultaneously Ring the external number simultaneously along with the extension on the basis of this time condition Use callee DOD on FWD or RS Use the D...

Page 167: ...outbound calls If set to By Time users can skip entering the password when making outbound calls during the selected time condition If set to No users will be asked to enter the password when making o...

Page 168: ...ue is 86400 seconds The Maximum Number of Call Lines The maximum number of simultaneous calls that the extension can have 0 indicates no limit Enable Auto Answer Support If enabled the extension will...

Page 169: ...t Music On Hold Class Configure the Music On Hold class that the caller would hear while tracking the user Enable Destination Configure to enable destination Default Destination The call will be route...

Page 170: ...ound calls from this user Note The ability to manipulate your outbound Caller ID may be limited by your VoIP provider Privilege Assign permission level to the user The available permissions are Intern...

Page 171: ...end device User Settings First Name Configure the first name of the user The first name can contain characters letters digits and _ Last Name Configure the last name of the user The last name can con...

Page 172: ...this extension Allow All Any IP address can register to this extension Local Network Only IP addresses in the configured network segments can register to this extension Codec Preference Select codec f...

Page 173: ...Holiday Out of Office Time or Holiday and Specific Notes Specific has higher priority to Office Times if there is a conflict in terms of time period Specific time can be configured on the bottom of th...

Page 174: ...Pattern matching is supported Z match any digit from 1 9 N match any digit from 2 9 X match any digit from 0 9 FWD Whitelist Calls from users in the forward whitelist will not be forwarded Pattern ma...

Page 175: ...can be configured in the global ring timeout setting under Web GUI PBX Settings Voice Prompt Custom Prompt General Preference The valid range is between 5 seconds and 600 seconds Note If the end point...

Page 176: ...enable and set the call limit the duration Maximum Call Duration s The maximum call duration in seconds The default value 0 means no limit Max value is 86400 seconds Email Missed Calls Send a log of...

Page 177: ...The call will be routed to this destination if no one in the Follow Me answers the call Confirm When Answering If enabled call will need to be confirmed after answering Use Callee DOD for Follow Me U...

Page 178: ...available permissions are Internal Local National and International from the lowest level to the highest level The default setting is Internal Note Users need to have the same level as or higher leve...

Page 179: ...of the user The last name can contain characters letters digits and _ Email Address Fill in the Email address for the user Voicemail will be sent to this Email address User Password Configure the pas...

Page 180: ...remain unpressed for the PBX to consider the event as a valid flash event The minimum period of time is 256ms and it cannot be modified The default setting is 1250ms Enable Polarity Reversal If enable...

Page 181: ...CFU Time Condition Select time condition for Call Forward Unconditional CFU takes effect only during the selected time condition The available time conditions are Office Time Out of Office Time Holida...

Page 182: ...ime Holiday Out of Holiday Out of Office Time or Holiday and Specific Notes Specific has higher priority to Office Times if there is a conflict in terms of time period Specific time can be configured...

Page 183: ...with the extension If a register trunk is used for outbound the register number will be used to be displayed for the external number as caller ID number External Number Set the external number to be...

Page 184: ...is disabled If not specified the default ring timeout is 60 seconds on the UCM630xA which can be configured in the global ring timeout setting under Web GUI PBX Settings Voice Prompt Custom Prompt Gen...

Page 185: ...o suggest to extension when putting the active call on hold Call Duration Limit Check to enable and set the call limit the duration Maximum Call Duration s The maximum call duration in seconds The def...

Page 186: ...the call Confirm When Answering If enabled call will need to be confirmed after answering Use Callee DOD for Follow Me Use the callee DOD number as CID if configured Follow Me numbers are external nu...

Page 187: ...el than an outbound rule s privilege to make outbound calls from this rule Voicemail Configure Voicemail There are three valid options and the default option is Enable Local Voicemail Disable Voicemai...

Page 188: ...an choose to use the extension number as CallerID Use as Number Users can choose to set a specific number instead of using the extension number Skip Voicemail Password Verification When user dials voi...

Page 189: ...configuration or Firewall s support of SIP and RTP ports The default setting is enabled Enable Direct Media By default the PBX will route the media steams from SIP endpoints through itself If enabled...

Page 190: ...be used Fixed Jitter buffer with a fixed size equal to the value of jitter buffer size Adaptive Jitter buffer with an adaptive size no more than the value of max jitter buffer NetEQ Dynamic jitter buf...

Page 191: ...to Office Times if there is a conflict in terms of time period Specific time can be configured on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time...

Page 192: ...c time Office Time and Holiday could be configured on page System Settings Time Settings Office Time Holiday page Call Forward Busy Configure the Call Forward Busy target number Available options for...

Page 193: ...red DND Time Condition Select time condition for Do Not Disturb The available time conditions are Office Time Out of Office Time Holiday Out of Holiday Out of Office Time or Holiday and Specific Notes...

Page 194: ...Configure the maximum number of monitor structures which may be created for this device In other words this number tells how many callers may request CC services for a specific device at one time The...

Page 195: ...BX Settings Voice Prompt Custom Prompt General Preference The valid range is between 3 seconds and 600 seconds Note If the end point also has a ring timeout configured the actual ring timeout used is...

Page 196: ...tly Batch Add IAX Extensions Under Web GUI Extension Trunk Extensions click on Add then select extension type as IAX Extension and the add method to be Batch Table 54 Batch Add IAX Extension Parameter...

Page 197: ...l the extensions in the batch Voicemail Password Configure Voicemail password digits only for the users User Random Password A random password in digits will be automatically generated It is recommend...

Page 198: ...pend on backward compatibility when peer authentication credentials are shared between physical endpoints The default setting is Yes SRTP Enable disable SRTP for RTP stream encryption ACL Policy Acces...

Page 199: ...ut of Office Time Holiday Out of Holiday Out of Office Time or Holiday and Specific Notes Specific has higher priority to Office Times if there is a conflict in terms of time period Specific time can...

Page 200: ...fice Times if there is a conflict in terms of time period Specific time can be configured on the bottom of the extension configuration dialog Scroll down the add Time Condition for specific time Offic...

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