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12. Troubleshooting
Situation Check
Point
The focus is bad
1. Adjust the camera’s image quality through the
configuration menu.
2. Adjust by turning clockwise or counter-clockwise the
focus manually.
Noisy Image
1. If the camera works in dim environment, the images
might be noisy. You need more lighting.
No images available
through Web browser
1. Confirm the ActiveX has been enabled.
2. Confirm the version of your Internet Explorer. If the
version number lower than 5, you need to upgrade it.
Can’t connect
externally (can work
locally)
1. This might be caused by the firewall protection. Check
the internet firewall with your system administrator.
2. Refer to section 9 for more information about
connecting multiple cameras to a router.
Forgot the login user
name and password
1. Restore the Factory Default Settings: Press
continuously the
Default
button on the top of the
camera until the
System LED
turn off.
Default IP Address:
192.168.1.100
Default User Name:
root
Default Password:
admin
