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TO PRESERVE THE QUALITY OF YOUR
WATCH
After-sale service
Notes on guarantee and repair
○
Contact the retailer from whom the watch was purchased or Grand Seiko international service
network mentioned on CERTIFICATE OF GUARANTEE or our website for repair or overhaul.
○ Within the guarantee period, present the certificate of guarantee to receive repair services.
○ Guarantee coverage is provided in the certificate of guarantee.
Read carefully and retain it.
○ For repair services after the guarantee period has expired, if the functions of the watch can
be restored by repair work, we will undertake repair services upon request and payment.
Replacement parts
○ Please keep in mind that if original parts are not available, they may be replaced with
substitutes whose outward appearance may differ from the originals.
Inspection and adjustment by disassembly and
cleaning (overhaul)
○ Periodic inspection and adjustment by disassembly and cleaning (overhaul) is recommended
approximately once every
3 to 4 years in order to maintain optimal performance of the watch
for a long time.
According to use conditions, the oil retaining condition of your watch mechanical parts may
deteriorate, abrasion of the parts may occur due to contamination of oil, which may ultimately
lead the watch to stop.
As the parts such as the gasket may deteriorate, water-resistant performance may be
impaired due to intrusion of perspiration and moisture.
Please contact the retailer from whom the watch was purchased for inspection and
adjustment by disassembly and cleaning (overhaul). For replacement of parts, please specify
“GRAND SEIKO GENUINE PARTS”. When asking for inspection and adjustment by
disassembly and cleaning (overhaul), make sure that the gasket and push pin are also
replaced with new ones.
○ When your watch is inspected and adjusted by disassembly and cleaning (overhauled), the
movement of your watch may be replaced.
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TO PRESERVE THE QUALITY OF YOUR WATCH
Guarantee
Within the guarantee period, we guarantee free repair/adjustment service against any
defects according to the following guarantee regulations, provided that the watch was
properly used as directed in this instruction booklet.
Guarantee coverage
○ The watch body (movement, case) and metallic band.
Exceptions from guarantee
In following cases, repair/adjustment services will be provided at cost even within the guarantee
period or under guarantee coverage.
○ Exchange of leather, silicone, or fabric band.
○ Troubles or damage to the case, glass, or band, caused by use.
○ Scratches or grime caused by accidents or improper usage.
○ Troubles and damage caused by acts of God, natural disasters including fire, floods or
earthquakes.
○ Text in certificate has been altered.
○ No certificate is presented.
Procedure to claim free repair services
○ For any defects under guarantee, submit the watch together with the attached certificate of
guarantee to the retailer from whom the watch was purchased.
○ In the case where you cannot accept the guarantee from the retailer from whom the watch
was purchased due to gift-giving or relocation, etc., ask Grand Seiko international service
network mentioned on CERTIFICATE OF GUARANTEE or our website by attaching the
certificate without fail.
Others
○ For the watch case, dial plate, hands, glass, band etc., some alternative parts may be used
for repair if necessary.
○ For length adjustment service of metallic band, ask the retailer from whom the watch was
purchased or Grand Seiko international service network mentioned on CERTIFICATE OF
GUARANTEE or our website.
Other retailers may undertake the service on a chargeable basis or may not undertake the
service.
○ Free repair services are guaranteed only under the period and conditions specified in the
certificate of guarantee.
It does not affect specific legal rights of a consumer.
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TO PRESERVE THE QUALITY OF YOUR WATCH
English
