GoWISE USA GW22710, Instruction Manual

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WARRANTY(continued)
13
General Warranty (Excluding Refurbished/Auction Items)
GoWISE USA has a 1-year limited warranty on all products. Products are warrantied
against defects in materials and workmanship for 1-year from the date of purchase
when used in accordance with the instructions provided. This warranty does not
cover damages or wear resulting from accident, misuse, abuse, commercial use, or
unauthorized adjustment and/or repair. A proof of purchase is required to start a
warranty claim. If it is a gift, please contact the gifter for a copy of the receipt. If it
is inappropriate, you may request that the gifter open the warranty claim on your
behalf.
GoWISE USA® shall not be liable for loss of use or any other incidental,
consequential or indirect costs, expenses or damages. There are no express
warranties except as listed above. This warranty gives you specific legal rights, and
you may have other rights which vary from state to state.
CALL: 855-233-9199 for RETURN INSTRUCTIONS.
WE DO NOT SERVICE PRODUCTS OUTSIDE THE 48 CONTIGUOUS UNITED STATES.
(WE WILL SHIP TO A FREIGHT FORWARDER FOR CUSTOMERS)
NOTE: Customers are responsible for all return shipping costs. When item(s) are
returned under warranty as being defective, they are thoroughly tested to verify
manufacturer defect. If any item(s) are determined to be in proper working order
after testing, all shipping costs to have the product returned to the customer will
be the responsibility of the customer
Refurbished Policy
All Refurbished items are sold “AS IS” and are not eligible for refunds. If a
refurbished item is received either defective or DOA (Dead on Arrival), customers
MUST contact GoWISE USA customer support within 30-days from delivered date.
THIS WARRANTY ONLY APPLIES TO REFURBISHED ITEMS THAT ARE PURCHASED
DIRECTLY FROM GOWISE USA AND DOES NOT APPLY TO REFURBISHED ITEMS THAT
ARE PURCHASED FROM 3RD PARTY SELLERS.
30 Day Return Period
All return requests must be made within 30 days from the date our
customers purchase their product(s). Refunds are only applicable during
the 30-day return period and may be subject to restocking fees up to 15%
of the original purchase amount. If the product is defective within 30 days,
GoWISE USA will cover the cost of return shipping, however, a picture
and/or video is required to receive a prepaid label. If the product is
missing any accessories that were included in the original shipment or the
product is damaged, altered, or dirty (remains of previously cooked
product could be a health hazard), the item may no longer be eligible for a
refund or replacement. Any decision of refund and/or replacement will be
decided at the discretion of GoWISE USA.
NOTE: EVIDENCE OF DEFECT IS REQUIRED TO BEGIN RETURN PROCESS.
Customers are responsible for all return shipping costs after 30 days.
Defective / Freight Damaged
Products that are within the 30-day return period and have been
determined by customer service to be defective are qualified for a return
label for the product to be returned to GoWISE USA for inspection and
testing. GoWISE USA will provide a return shipping label for defective
product(s) only. Customers must contact the Carrier (shipping company)
for products that have arrived damaged after initial transit. Clear
photographic AND video proof of damage and/or defective products is
REQUIRED prior to GoWISE USA authorizing the return of any product.
Regarding Purchase From 3rd Parties
In order for the GoWISE USA customer service team to look up the
warranty information regarding the product(s), the original order
information and/or proof of purchase is required. Without this
information GoWISE USA will be unable to move forward with providing a
replacement under warranty, as we do not know the date or origin of the
purchase. GoWISE USA does not have a working business relationship
with 3rd party selling sites or services or individuals which are not listed
below as one of our Authorized Retailers. GoWISE USA is not responsible
for making inquiries to such 3rd parties for the purpose of obtaining
documentation. It is the responsibility of the person(s) making the
warranty claim to provide original documentation such as order
information and/or a receipt so that customer service can process your
request. Any defective product will be replaced as long as the issues with
the device fall within warranty guidelines.
Authorized Retailers
-Amazon
-GoWISE USA
-WayFair
-morningsave.com
-Houzz
-Home Depot
-etailz
-Bed Bath & Beyond
-jet.com
-walmart.com