GoPro HERO 7 BLACK, Setup + Troubleshooting Manual

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GET
TING
S
T
AR
TED
CAMERA WON’T TURN ON
PROBLEM: The camera will not power up.
POSSIBLE CAUSES:
This is usually a quick fix. (Third-party products and incorrect workflow are commonly the source of the problem.)
HOW TO FIX IT:
Ask the customer how they’re charging their camera.
•
What cable are they using to charge the camera?
- They should be using the GoPro cable that came with their camera.
• What type of charging device are they using?
-
They should avoid using USB ports on keyboards, monitors, and USB hubs.
•
Are they using third-party chargers or batteries?
-
The camera may not support a third-party add-on. They can use any 5V 2A charger or main
computer USB port.
Follow these instructions to get the camera powered on again:
1. Disconnect the camera from any external power source and remove SD card. If the camera is a
HERO7 Black, remove and reinsert the battery.
2. Press the Mode button to see if the camera responds (look for blinking status lights, beeps, or a response
from the camera’s screens).
3. If there’s no response, reset the camera by pressing and holding the Mode button for 8-10 seconds. After
releasing the button, leave the camera alone for about 5 seconds. Press the Mode button again to see if
there’s a response.
4. HERO7 White and HERO7 Silver users can skip to Step 5. If HERO7 Black users are still unable to power up
their cameras, try removing the battery and connecting to a 5V 2A wall charger (5V 1A minimum) using a
GoPro USB-C cable. Wait 5 seconds, then try to turn the camera on (with the battery still removed). In a
pinch, you can use a computer USB port (we do not recommend using a multi-port USB hub).
Improper charging methods
Battery malfunction
Faulty SD card
Issue with the charging cable
Bad/or low voltage USB port
Wall charger issue
Problem with the camera itself