GoPro HERO 7 BLACK Setup + Troubleshooting Manual Download Page 33 | Manualshive

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MUFFLED AUDIO

PROBLEM: Audio is muffled when using Supersuit.

NOTE:

When the camera is inside Supersuit, it is expected that the audio will sound more muffled than

when it is not encased.

HOW TO FIX IT:

Recommend the customer try The Frame or Skeleton Backdoor.

WARNING:

The Frame and Skeleton Backdoor do not provide additional waterproof protection.

HERO7 microphones are designed to fill up and drain like a human ear when submerged.
As a result, the audio is similar to what you naturally hear underwater.

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Summary of Contents for HERO 7 BLACK

Page 1: ...SETUP TROUBLESHOOTING GUIDE...

Page 2: ...NOTES...

Page 3: ...Water Spots Fogging Motion Blur in Photos Pixelation in Photos Videos Low Light Shooting Focus Problems AUDIO QUALITY Wind Noise Muffled Audio Audio Interference REMOTES Wi Fi Smart Remote Pairing Cha...

Page 4: ...NOTES...

Page 5: ...t 5V 2A Customers should check to make sure that their charger is compatible with their camera It takes about 2 hours to fully charge the battery with a wall auto charger and 4 hours with a computer U...

Page 6: ...NOTES...

Page 7: ...ng up with the camera s performance We recommend SanDisk Samsung Lexar and Sony memory cards cheaper does not always mean better For the current list of compatible SD cards visit gopro com microsdcard...

Page 8: ...NOTES...

Page 9: ...e SD card If the camera is a HERO7 Black remove and reinsert the battery 2 Press the Mode button to see if the camera responds look for blinking status lights beeps or a response from the camera s scr...

Page 10: ...ny other devices or if they ve ever reformatted the card Recommend reformatting the SD card This will refresh the card to ensure the file structure is correct Warning Formatting the microSD card will...

Page 11: ...to reset it by holding the Mode button for 10 seconds HERO7 Black users can also try removing and reinstalling the battery if the camera is still frozen Ask the customer if they have ever updated the...

Page 12: ...NOTES...

Page 13: ...Small fibers can compromise the waterproof effectiveness of the seal Pinch the backdoor closed before securing The Frame or SuperSuit latch This reduces stress on the latch and helps prevent cracks an...

Page 14: ...NOTES...

Page 15: ...ounts sit at room temperature for 24 hours to ensure they stick properly Not recommended for use on flexible surfaces like snowboards skis wakeboards etc as the mount may pop off ADHESIVE MOUNTS Curve...

Page 16: ...NOTES...

Page 17: ...at least 24 hours before use MOUNTING BUCKLES INCLUDED WITH ALL HERO7 CAMERAS When mounting slide the buckle into place until it clicks into place Lock it in using the mounting buckle plug Use the He...

Page 18: ...NOTES...

Page 19: ...user error Remind customers to review and follow the instructions carefully when sealing waterproof housings and doors Remind customers to clean housings and seals after each use to ensure that they...

Page 20: ...NOTES...

Page 21: ...s to fog it up then gently wipe with a soft cloth Repeat until clean GoPro does not recommend using a cleaning solution WARNING If you use a cleaning solution you run the risk of getting fluid into th...

Page 22: ...NOTES...

Page 23: ...Pro App a Smart Remote or voice control to capture the shot without touching the camera Recommend using Time Lapse or Burst mode at shorter intervals This can increase the shutter speed and make it ea...

Page 24: ...NOTES...

Page 25: ...ch the minimum resolution they set before shooting Export quality The customer may have chosen a low quality when exporting If the customer is customizing their export settings recommend they try a hi...

Page 26: ...NOTES...

Page 27: ...o both photos and videos Exposure Compensation Value EV Comp in camera should be adjusted to be 0 5 to 2 0 to brighten the image This applies to both photos and videos Frame Rate Settings for Video HE...

Page 28: ...NOTES...

Page 29: ...s any difference Ask the customer if the camera was exposed in any instances of impact Was it dropped crashed etc In a crash the customer may have caused damage to their lens causing it to be out of f...

Page 30: ...NOTES...

Page 31: ...Mics and select Wind Cameras exposed to wind speed under 100mph Suggest using The Frame or Supersuit to help muffle wind noise Cameras exposed to wind speed over 100mph Recommend using Supersuit in ex...

Page 32: ...NOTES...

Page 33: ...will sound more muffled than when it is not encased HOW TO FIX IT Recommend the customer try The Frame or Skeleton Backdoor WARNING The Frame and Skeleton Backdoor do not provide additional waterproof...

Page 34: ...NOTES...

Page 35: ...nment A great place to test a camera is in a car where electronic equipment is turned off and it s quiet outside If the customer does get better audio with everything unplugged and in another setting...

Page 36: ...NOTES...

Page 37: ...oard 3 Tap Preferences Connections Connect Device Smart Remote 4 Put the remote into pairing mode PUT THE REMOTE INTO PAIRING MODE 1 Power on the Smart Remote 2 Press and hold the Settings Tag button...

Page 38: ...NOTES...

Page 39: ...that came with the remote to connect it to a computer wall charger or auto charger that outputs 5V 1A Once plugged in the red LED on the remote will illuminate It turns off when the battery is fully c...

Page 40: ...NOTES...

Page 41: ...can use any 5V 1A up to 5V 2A wall charger or main computer USB port depending on what camera model they are using Ask about what is happening to the remote when they are trying to charge When chargin...

Page 42: ...NOTES...

Page 43: ...ard Tap Preferences Connections Connect Device GoPro App The camera will go into pairing mode Tap on the i icon in the top right corner to see your WiFi name and password GO BACK TO THE GOPRO APP You...

Page 44: ...NOTES...

Page 45: ...commended At least 4 GB RAM to play back lower resolution videos 1080p 30fps and lower For higher resolution videos 1080p 60fps and higher At least 3 0 to 3 7 GHz Ivy Bridge processors third generatio...

Page 46: ...NOTES...

Page 47: ...rate settings Be sure that your computer is running the latest version of its operating system Download and install the Quik desktop app from gopro com apps or use an SD card reader or adapter to copy...

Page 48: ...NOTES...

Page 49: ...GoPro be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts Because of possible user resealing error this product is not warrantie...

Page 50: ...NOTES...

Page 51: ...Return to Contents ADDITIONAL RESOURCES ADDITIONAL GOPRO RESOURCES GOPRO SUPPORT YOUTUBE TUTORIALS PRODUCT MANUALS gopro com support product manuals support gopro com help youtube com user GoProTutori...

Page 52: ...NOTES...

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