Warranty
22
12.
Warranty
Goldstein Eswood Commercial Cooking Pty Ltd. Warranty Terms
GOLDSTEIN ESWOOD COMMERCIAL COOKING PTY LTD. (hereafter
“
GECC
”)
warrants that all products supplied by GECC
(hereafter
“
product/s
”)
are free of defects in material and workmanship for a period of 12 months from the date of purchase.
Subject to the exclusions and conditions below, GECC undertakes to repair, replace, supply or refund (at
GECC’s
option) all
products and components supplied by GECC which GECC in its sole and absolute discretion deems to be defective in materials
or workmanship under proper, normal and recommended conditions of use and maintenance.
This undertaking covers the provision of labour for 12 months and parts for 12 months from the date of purchase of the
product.
Defective replacement spare parts will be repaired or re-supplied for a period of 3 months from delivery of the product.
Nothing in this warranty should be interpreted to extend any warranty received by, or benefiting, GECC to the customer. The
terms or this warranty, and the obligations of GECC created by this warranty are as expressly stated in this warranty only.
Any verbal representation made by GECC or third parties on behalf of GECC are not binding.
Warranty Claim Procedure
To obtain the benefit of this warranty, the customer must:
1.
Give notice to GECC immediately upon becoming aware of the alleged defect and in any event before the
expiration of the said 12 month period;
2.
Provide GECC with proof of date of purchase; and
3.
Stop using the product immediately, and switch it off until further instructions are provided by GECC.
Provided the warranty claim meets the requirements outlined in this document, GECC will provide service in support of the
warranty claim. Part of this service will be the collection of information to diagnose the fault prior to arriving on site. Such
information is to be provided to GECC by the customer in a prompt manner.
GECC will charge the customer for repairs (including labour, parts and travel) carried out by GECC or the GECC nominated
service provider that are not covered by warranty and repairs that are
not required to be carried out in terms of the Australian
Consumer Law (if applicable). GECC will also charge for any items as listed under “Additional Charges” below. GECC will
endeavour to quote for repairs prior to making the repair, including all applicable additional charges.
Additional Charges
GECC will charge the customer for the following Additional Charges:
•
Service outside the normal working hours or on public holidays;
•
Service outside of
GECC’s
service area. This is 250km round trip from the closest GECC branch or the GECC nominated
service provider;
•
Additional costs of the warranty repair including but not limited to accommodation, cost of transport, site inductions
and freight;
•
Poor access and waiting time;
•
All other costs including, without limitation, cartage, carriage and installation.
Warranty Exclusions
•
The liability of GECC under this warranty is limited to the repair or replacement of defective products or components.
•
This warranty does not cover normal or scheduled maintenance.
•
This warranty does not cover consumable items including but not limited to globes, seals, drive belts, fuses, and water
filters.
•
This warranty does not cover the clearing of drains.
•
This warranty does not cover the resetting of circuit breakers or overload devices.
•
This warranty does not cover damage or malfunction to products resulting from poor maintenance or negligence of a
party other than GECC.
•
This warranty does not cover damage or malfunction to products caused intentionally or unintentionally by third
parties, neglect or force majors.
