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10. firmWare uPgraDe
Firmware upgrade is to improve and optimize the performance of the player. The normal work
of the player would not be affected even if the firmware isn’t upgraded. The wrong operation of
upgrading firmware would cause the device not to work normally. Follow these steps to update
your media player.
Select to update the firmware from via USB stick
Copy” kmp381MMB.AP” to the root directory of an USB stick
Insert the USB device in the USB port of the player.
Select the Browser in the main menu and select the USB option, press OK over the firmware
file to start upgrading.
Restart the player once updated.
11. TrouBleshooTing
If you encounter problems when using this unit, check the following points before requesting
service.
ProBlem
soluTion
No Power
Please:
Confirm that you have an appropriate power source
Check if all connections between wall outlet and
power supply, and power supply and the player are
correct
Switch per button on back of the multimedia player to
turn on the power
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The Multimedia Player does not
respond to the remote control
Point the remote control towards the remote receiver
Make sure the signal from the remote control to the
receiver on the player is not blocked by solid objects
Reduce the distance to the media player
Replace Remote control batteries if they exhausted
Re-insert the batteries with their polarities (+/- signs)
as indicated.
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No Picture
Check if the TV is switched on
Select the appropriate video input on your TV
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No sound or distorted sound
Adjust the volume
Check the audio cables are connected correctly
Select the audio output that is supported by your TV
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No Signal
Check if the antenna is well connected
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Warning
Under no circumstances should you try to repair the system yourself, as this will invalidate the
warranty. Do not open the system as there is a risk of electric shock.
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