If maintenance service is needed, you can directly contact the product distributor or
authorized service institutions. You can also contact the Godox after-sale service call
and we will offer you service. When applying for maintenance service, you should
provide valid warranty card. If you cannot provide valid warranty card, we may offer
you maintenance service once confirmed that the product or accessory is involved in
the maintenance scope, but that shall not be considered as our obligation.
Warranty
The document applies to the products listed on the Product Maintenance lnformation
(see below for further information). Other products or accessories (e.g. promotional
items, giveaways and additional accessories attached, etc.) are not included in this
warranty scope.
The warranty period of products and accessories is implemented according to the
relevant Product Maintenance lnformation. The warranty period is calculated from the
day(purchase date) when the product is bought for the first time, And the purchase
date is considered as the date registered on the warranty card when buying the
product.
Dear customers, as this warranty card is an important certificate to apply for our
maintenance service, please fill in the following form in coordination with the seller and
safe-keep it. Thank you!
Customer
Information
Name
Address
Product
Information
Model
Product Code Number
Contact Number
Seller
Information
Name
Contact Number
Address
Note:
Note: This form shall be sealed by the seller.
Applicable Products
Date of Sale
How to Get the Maintenance Service
The guarantee and service offered by this document are not applicable in the following
cases:
①
. The product or accessory has expired its warranty period;
②
. Breakage or
damage caused by inappropriate usage, maintenance or preservation, such as
improper packing, improper usage, improper plugging in/out external equipment,
falling off or squeezing by external force, contacting or exposing to the improper
temperature, solvent, acid, base, flooding and damp environments, etc;
③
. Breakage or
damage caused by non-authorized institution or staff in the process of installation,
maintenance, alternation, addition and detachment;
④
. The original identifying
information of product or accessory is modified, alternated, or removed;
⑤
. No valid
warranty card;
⑥
. Breakage or damage caused by using illegally authorized, nonstan-
dard or non-public released software;
⑦
. Breakage or damage caused by force
majeure or accident;
⑧
. Breakage or damage that could not be attributed to the
product itself. Once met these situations above, you should seek solutions from the
related responsible parties and Godox assumes no responsibility. The damage caused
by parts, accessories and software that beyond the warranty period or scope is not
included in our maintenance scope. The normal discoloration, abrasion and consump-
tion are not the breakage within the maintenance scope.
Inapplicable Cases
Warranty Period
Product Type
Parts
Other Items
Name
Circuit Board
Battery
Flash tube, modeling lamp, lamp
body, lamp cover, locking device,
package, etc.
Warranty Service Type
Customer sends the product
to designated site
Customer sends the product
to designated site
Customer sends the product
to designated site
Electrical parts e.g.battery charger,
power cord, sync cable, etc.
Maintenance and Service Support Information
The warranty period and service types of products are implemented according to the
following Product Maintenance Information:
Maintenance
Period(month)
12
3
12
NO
Without warranty
Godox After-sale Service Call 0755-29609320-8062
