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EZ6250i/EZ6350i

THERMAL LABEL PRINTER

USER MANUAL

User Manual

Version

Issue Date

P/N

: EZ6000i series

: Rev. A

: 2018.02.01

: 920-017211-00

Summary of Contents for EZ6000i Series

Page 1: ...EZ6250i EZ6350i THERMAL LABEL PRINTER USER MANUAL User Manual Version Issue Date P N EZ6000i series Rev A 2018 02 01 920 017211 00 ...

Page 2: ...ration and Self Test 28 3 7 Dump mode 30 3 8 Error Alerts 31 3 9 USB Host 33 4 NETSETTING FOR ETHERNET 35 4 1 Installing the NetSetting software 35 4 2 The Interface of NetSetting 36 5 ACCESSORIES 43 5 1 Internal rewinder 43 5 2 Installing the rewinder guide 45 5 3 Label dispenser 46 5 4 Installing the cutter 48 5 5 Installing the Parallel adapter 50 6 MAINTENANCE AND ADJUSTMENT 52 6 1 Installing ...

Page 3: ...n tested and passed with the requirements relating to electromagnetic compatibility based on the standards EN 55022 2010 Class A EN61000 3 2 2006 A1 2009 A2 2009 EN 61000 3 3 2008 and EN 55024 2010 IEC 61000 4 2 2008 series The equipment also tested and passed in accordance with the European Standard EN55022 for theboth Radiated and Conducted emissions limits EZ2250i SERIES TO WHICH THIS DECLARATI...

Page 4: ...n the equipment to avoid electrical shock 6 For safety and warranty reasons ONLY qualified service personnel should open the equipment 7 Do not repair or adjust energized equipment under any circumstances Safety instructions Danger of explosion if battery is incorrectly replaced Replace only with the equivalent type recommended by the manufacturer Dispose of used batteries according to the manufac...

Page 5: ...ing items are included with your printer EZ6250i EZ6350i Barcode Printer USB Cable CD Including GoLabel software and EZ6250i EZ6350i user manual Label Stock Ribbon Module Empty Ribbon Core Ribbon Power Adapter Power Cord EZ6250i Series Quick Guide EZ6250i EZ6350i Series ...

Page 6: ...ate 3 Viewing window 4 Printer cover 1 Feed slot for continuous labels 2 Auto Calibration button 3 Parallel port optional 4 Applicator interface optional 5 USB Host 6 NEthernet port 7 USB port 8 Serial port DB 9 9 Power jack 10 On Off switch 11 Feed slot for continuous labels 1 2 11 6 8 10 3 4 5 9 7 ...

Page 7: ... hub 2 Ribbon supply hub 3 Print mechanism 4 Platen roller 5 Tear off plate 6 Release lever for print head 7 Adjustment wheel for sensor 8 Paper guide 9 Label tension guide 10 Label supply hub 11 Label roll guide 12 Release catch 1 Movable sensor 1 ...

Page 8: ...nting method you are using and alter the settings accordingly in the printer driver printer menu and or software 1 Place the printer on a flat surface and open the printer cover 2 3 Pull the release catch for the label roll guide to the right as shown by the blue arrow 1 4 Now slide the label roll guide forward and fold it up as shown by the blue arrow 2 2 1 2 1 Loading the label roll Turn the pri...

Page 9: ...ote When moving the label roll guide hold it only by the end that is attached to the bracket not by its top 7 Load the label roll into the printer as shown in the illustration Pass it through the printer as indicated by the blue arrows 8 Pass the label stock through the sensor and up to the tear off plate Note Remember to set the movable sensor to gap black mark or tag hole by changing the positio...

Page 10: ...between the wall of the printer housing and the adjustable paper guide Note Pass the labels through the printer as shown in the illustration 10 Return the print head release lever to its original position 11 Then close the printer cover ...

Page 11: ... the ribbon rewind hub 4 The two illustrations on the right show you how to install the ribbon depending on the ribbon type ink side in or out Ink side out Ink side in 5 Pass the ribbon under the print head and back up on the other side Attach it to the empty ribbon core Note Do not pass the ribbon under the sensor Turn the print head release lever anticlockwise to a top right position ...

Page 12: ...puter 1 Please make sure that the printer is switched off 2 Connect the power cord to the AC adapter and connect the adapter to the printer 3 Connect the USB cable to the printer and host computer 4 Switch on the printer The operator panel should now light up ...

Page 13: ...D 1 Insert the Super Wizard CD in the CD DVD drive of the host computer and the program should pop up automatically You will see the Welcome screen first On the Welcome screen choose Standard Installation 2 The wizard will then ask you to make sure your USB and power cables are connected and that the power is turned on Make sure that is done and then click Next 3 The next screen you will see is In...

Page 14: ...o make and print labels with GoLabel or throug the printer driver If you need more resources tools or reference documents you can also find them on Super Wizard CD Just click Other Choices on Welcome Screen to access the files Notice 6 As the optional steps you can also print a test label or register your printer during the Standard Installation procedure ...

Page 15: ...ect the icon for the driver file and click it to start the installation 2 Follow the instructions on the screen The Driver Wizard guides you through the installation procedure Select Install printer drivers 3 Specify your printer model Godex EZ6250i Installing Printer Driver Directly from CD Folder 2 Printer Setup ...

Page 16: ... complete a summary of the printer settings is displayed Check whether the printer settings are correct and click Finish to start copying the driver files Wait until copying is complete then finish the installation 5 Enter a printer name and assign the appropriate rights Godex EZ6250i Godex EZ6250i Godex EZ6250i Godex EZ2250i ...

Page 17: ...2 Printer Setup 7 Once the driver installation is complete the new printer should appear in the Printers and Faxes folder Godex EZ2250i Godex EZ6250i ...

Page 18: ... standby mode Pressing the FEED button during printing will interrupt printing When the PFEED button is pressed again the printer resumes printing Example While a 10 label print job is running you press the FEED button to pause the printer Two of the labels have been printed To resume printing and print the remaining eight labels you press the FEED button again CANCEL PRINTING_FEED Button Pressing...

Page 19: ... START UP SCREEN appears If the printer is on ready to print status the LCD screen should display the message Ready on the screen Please keep pressing button and wait for the timer to be filled then the LCD interface will enter into the MAIN PAGE for SETTING MODE You can make various setting functions in SETTING MODE Power on Enter Main page ...

Page 20: ... select the functions Select a designated function and press FEED button you will enter the SETTING PAGES for the function or Select Enter On SETTING PAGES press or button to select the setting items Select a designated function and press FEED button you will enter the SETTING VALUE PAGES for the function or Select Enter ...

Page 21: ...setting value you just selected and the red tick will appear to mark the value On SETTING VALUE PAGES press or button to change the setting values or Select Apply The blue arrow indicates the value you are selected The red tick indicates that the selected value is applied now ...

Page 22: ...e icon on top left corner displays the capture of upper level screen and also guides you back to upper level with left or up arrow NAVIGATION ICON On SETTING VALUE PAGES press button will go back to the upper level screen Back to the Setting page Back to the Main page 3 Setting and Control for Operation Panel ...

Page 23: ...AGE select the EXIT icon and press the FEED button to exit from SETTING MODE and the printer goes back to READY status or EXIT from Setting Mode Back to the Ready status 3 Setting and Control for Operation Panel ...

Page 24: ... function and press FEED button you will enter the SETTING PAGES for the function Device or Select Device Enter LAN Setting On LAN Setting PAGE press or button to select the setting items Select DHCP and press FEED button you will be able to setup DHCP function or Select a designated funcition 3 Setting and Control for Operation Panel ...

Page 25: ...on Panel The default of DHCP is Disable Press or button to change the setting values Press FEED button twice to save the setting Select to enable DHCP Press FEED once to exit Press FEED again to save and return to previous SETTING PAGE ...

Page 26: ...n to move the cursor and select the functions Seclect a designated function and press FEED button you will enter the SETTING PAGE for the function Device or Select Device Enter LCD Password The default of LCD Setting is Disable Press or button to change the setting values Select button to Enable Password function ...

Page 27: ... Control for Operation Panel Select button again to setup the password Press FEED button onece to exit Press FEED button twice to svae the setting Press FEED button again to save and reture to previous SETTING PAGE ...

Page 28: ...Exit Setting items for printer ex Printing speed darkness Also includes a Printing Wizard for your ease of printing Setting items for printing label ex Rotation Printing position offset Option modules and connection port settings Self Diagnose functions for printer ex TPH testing self test page printing Exit from Setting Mode ...

Page 29: ...2 5 or 7 Sensor Media Detection Auto Select See Through Reflective Media Type Label with Gaps Label with Marks Continuous Printing Mode Direct Thermal Thermat Transfer Tear off Position 0 40 Top of Form Apply Cancel Codepage 850 852 437 860 863 865 857 861 862 855 866 737 851 869 Win 1252 Win 1250 Win 1251 Win 1253 Win 1254 Win 1255 Win 1257 Rotation 0 90 180 270 Horizental Offset 100 100 Vertical...

Page 30: ... Apply Cancel RTC Setting YYYY MM DD HH MM SS Calibration Apply Cancel Self test Apply Cancel TPH Testing Apply Cancel Reset to Default Apply Cancel Clear Memory Label Format Apply Cancel Graphic Apply Cancel Bitmap Fonts Apply Cancel True Type Fonts Apply Cancel Asian Fonts Apply Cancel ALL Apply Cancel Exit LAN Setting Part NO DHCP Dynamic IP Default Gateway Subnet Mask 09100 Disable Enable 192 ...

Page 31: ...ion To upper level Appears on the NAVIGATION ICON of Setting Pages It guides you back to upper level by pressing LEFT key To upper level Appears on the NAVIGATION ICON of Setting Value Pages It guides you back to upper level by pressing UP key Lock On Setting Value pages press RIGTH key to lock the value for preventing unexpected change Unlock For locked value press RIGHT key again to unlock the v...

Page 32: ... self test printout are listed below Model Version USB ID setting Serial port setting MAC address of Ethernet port IP protocol setting IP address of Ethernet port Gateway setting Netmask setting Number of DRAM installed Image buffer size Number of forms Number of graphics Number of fonts Number of Asian fonts Number of Databases Number of Scalable fonts Free memory size Speed Density Ref Point Pri...

Page 33: ...start up or change label or ribbon to another type such as change using gap label to continuous or black mark labels Press CALIBRATION BUTTON Press C button for 2 seconds it will make an auto sensing to calibrate the label and ribbon s parameters Press Press C button is equivalent to the auto sensing command S SENSOR that will cancel on printing job and make the Label Calibration immediately ...

Page 34: ... at all Here is how you switch to dump mode 1 Switch off the printer 2 Switch on the printer and keep the FEED button pressed 3 You will hear 3 beeps first and then one beep later Release the FEED button after the last beep The printer will automatically print Dump Mode Begin That means the printer is now in dump mode 4 Send commands to the printer and check whether they match the printer output T...

Page 35: ... Error 2 x 3 beeps No ribbon is installed and the printer displays an error Make sure that the printer is set to direct thermal printing mode The ribbon is finished or the label supply hub is not moving Replace the ribbon roll Media Error 2 x 2 beeps No paper is detected Make sure that the label sensor is positioned correctly If the sensor still does not detect the paper run the auto detection fun...

Page 36: ...stem full Delete unnecessary data or install additional memory Unable to find file The printer prints the message File Name not found Use the X4 command to print all files Then check whether the files exist and whether the names are correct A file of the same name already exists The printer prints the message Duplicate Name Change the name of the file and try storing it again ...

Page 37: ...EX i model printer Connect the USB Stick plugged in printer to PC via USB Device or Ethernet port and run GoLabel software to download Graphic Font Label Format DBF and Command files to the printer Detail download procedures please refer to GoLabel On line Help Usage of Firmware Update Remove USB memory stick from printer and plug in it to a PC s USB port delete Firmware bin file from LABELDIR FW ...

Page 38: ... and Feed key in the printer to entering to the dialog for Recall Label operation Only the sub dialog Recall Label is able operating by keyboard as follow definition 1 Press ESC key to exist from Standalone Mode or back to previous dialog 2 Press F1 it will let the printer from Ready mode entering into Standalone Mode 3 Press Enter Arrow and Alphabetic keys as the usual in PC that will perform the...

Page 39: ...ease follow below steps 5 Click Next to start the installation 6 Once the installation is completed you will see the NetSetting icon on your desktop 1 Insert the product CD in the CD DVD drive of the host computer and open the Ethernet folder on the CD 2 Select the icon for the NetSetting installation file and click it to start the installation 3 Follow the instructions on the screen The Setup Wiz...

Page 40: ...ch can configure different types of network settings But for the data security reason you need correct password to enter the configuration pages Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network environment Once a connected Godex printer is detected it will be listed on the start page The default password is 1111 you can change the password ...

Page 41: ...network setting information You can press Set button to apply the settings and ReGet button to refresh the setting values IP Setting The IP Setting tab can change the printer name Port number Gateway setting and the password for configuring the printer You can also set the printer s IP address ether by DHCP or by Static IP 4 NetSetting for Ethernet EZ6250i ...

Page 42: ...tting will send the alert messages to designated mail account when the error happened on printer The alert messages are sent by SMTP Simple Mail Transfer Protocol or SNMP Simple Network Management Protocol You can set or change the configurations of SMTP and SNMP on this Alert Path Setting tab 4 NetSetting for Ethernet ...

Page 43: ...n to refresh the setting values Alert Message Setting For the alert message notification function you can decide which error cases need to be sent out to the operator Moreover the alert messages can be set to be sent by SMTP SNMP or both 4 NetSetting for Ethernet ...

Page 44: ...tings and ReGet button to refresh the setting values Printer Configuration Set or change the configurations of connected printer Most of key settings for the printer operation can be done by this setting page EZ6250i 4 NetSetting for Ethernet ...

Page 45: ...Command tab provides a communication interface for operator to control the printer Input printer commands in Input Command window and press Send Command button the commands will be sent to the printer For some commands that will return response message the message will be displayed in Output Message window 4 NetSetting for Ethernet ...

Page 46: ...rmware Download On Firmware Download tab the current version of printer firmware will be showed on the screen If you need to update the printer firmware just specify the file location of firmware file and press Start Download Firmware button The printer firmware then can be updated remotely BOOT 1 000a1 F W EZ6250i 1 000a 4 NetSetting for Ethernet ...

Page 47: ... 4 Rewinder guide Note Maximum height of the rewound medium 118 mm Suggestion Medium thickness 0 06 mm 0 25 mm 1 Place the printer on a flat surface and open the printer cover Note Remember to switch off the printer before starting the installation 2 Remove the cover for the rewinder module ...

Page 48: ...he retention clip from the rewinder 4 Secure the rewinder on the printer housing using the four screws supplied 1 2 5 Now connect the rewinder cable to the printer housing 6 Installation of the rewinder module is now complete ...

Page 49: ...s 4 Installation of the rewinder guide is now complete 5 Now load the label stock 6 Pass the label stock through the rewinder from the bottom up Secure the label stock on the rewinder using the retention clip Note Make sure you choose the correct rewind direction 7 Close the printer cover to complete the installation Note 1 Before you start using the rewinder please make sure that you have carried...

Page 50: ...over plate Note Switch off the printer before starting the installation 3 Screw the Screws 1 2 4 Connect the dispenser cable connector to the dispenser jack on the printer 5 Route the connection cable along the bottom of the printer housing using the cable clips 6 Pull the handle on the dispenser as in arrow 1 Shown 7 Open the dispenser in the direction of arrow 2 ...

Page 51: ...mplete installation of the dispenser 11 Return the print head release levet to its original position Note 10 Wind the label liner around the rewinder and secure it using the retention clip 8 Pass the label liner through the print mechanism and from the bottom up onto the rewinder er as in arrow 1 Shown 9 Close the dispenser 1 2 1 2 ...

Page 52: ...e will be left on the cutter blade and impair its functioning The cutter has a blade life of 500 000 cuts when using paper weighing 160 g m and 250 000 cuts when using paper weighing 200 g m 1 Unscrew the screw marked in the illustration on the front of the printer which secures the lower cover plate Remove the lower cover plate 2 Remove the two screws securing the tear off plate then remove the t...

Page 53: ...er 5 Route the connection cable along the bottom of the printer housing using the cable clips 11 Load the label roll and ribbon 12 Close the printer cover Note 1 Check whether the cutter function is enabled in the printer Note 2 Labels or paper should be at least 30 mm high Note 3 After installation of the cutter module set the stop position E to 26 ...

Page 54: ...e 4 Screws set of 2 1 Check whether the printer is switched off Place the printer on a flat surface and open the printer cover 2 Unscrew the two screws marked in the illustration on the right and remove the left hand side of the printer housing 3 Unscrew the screws on the parallel port cover and remove the cover ...

Page 55: ...ce and secure it on the housing with screws 5 Connect the 30 pin connection cable to the motherboard 6 Replace the left hand part of the printer housing and secure it with the screws you removed earlier 7 Installation of the Parallel adapter is now complete ...

Page 56: ...the print head module 2 3 Hold the print head module at the front and gently pull it out 4 If you cannot remove the module by gently pulling it use a screwdriver as shown in the illustration 5 Hold the module at the front and slide it into the printer along the guide rails Firmly press the module in so the contacts are fully connected Lift up the TPH lever ...

Page 57: ...nt result Using a flat head screwdriver turn the screws clockwise to move the TPH forward The two screws on the left and right must be adjusted to the same position to ensure the print line and feed roller are in parallel One turn of the screw moves the print head by 0 5 mm To keep track of the change in quality you should adjust the screws by turn at a time If no improvement is visible gently tur...

Page 58: ...ind hub To set the tension press in the knob and turn it clockwise or anticlockwise as required Increasing the tension of the ribbon rewind hub will remove any wrinkling of the ribbon during printing which results from the use of different ribbon materials For details about the wrinkling creasing of ribbons see Section 5 6 If you are using a very narrow ribbon the printer may not move the label st...

Page 59: ... and a longer lifespan of the print head Here is how you clean the print head 1 Switch off the printer 2 Open the printer cover 3 Remove the ribbon 4 Release the print head by turning the print head release lever 5 To remove any label residue or other dirt from the print head see blue arrow please use a soft lint free cloth dipped in alcohol Note 1 The print head should be cleaned once a week Note...

Page 60: ...kles the print head pressure must be readjusted using the TPH spring boxes 3 Move the TPH spring boxes as shown in the illustration to change the print head pressure The wider the medium you are using the further out the TPH spring boxes must be moved If there is no quality improvement you need to change the pressure on the TPH spring boxes 4 Turning the screw clockwise increases the pressure whil...

Page 61: ... clockwise If your print result looks like the example in b you need to turn ribbon shield screw B clockwise a b 2 To keep track of the change in print quality you should adjust the screws by half a turn at a time Print a test page If there is no improvement in the print result turn the screw by another half turn Do not turn the adjustment screw more than two full turns Note If you adjust the scre...

Page 62: ...er will no longer function correctly Switch off the printer and use a hex key M3 to turn the socket head screw 3 Turn the key anticlockwise to remove the jammed paper 4 When you have removed the jammed paper you can switch the printer back on The cutter will automatically reset Note The label medium should be at least 30 mm long to ensure correct functioning of the cutter ...

Page 63: ...ng position has been set incorrectly Check the ribbon for wrinkles There is no printed image on part of the label or the image is blurred Check the thermal print head for dust or other dirt Use the internal T command to check whether the thermal print head will carry out a complete print job Check the quality of the print medium The printed image is positioned incorrectly Check whether there is pa...

Page 64: ... 49 Codablock F Datamatrix code MaxiCode Micro PDF417 Micro QR code PDF 417 Micro QR code PDF417 QR code TLC 39 USB 2 0 B Type Serial port RS 232 DB 9 IEEE 802 3 10 100 Base Tx Ethernet port RJ 45 USB Host A Type 4 F to 140 F 20 C to 60 C 20 85 non condensing 20 31 516 mm 11 22 285 mm 13 58 345 mm 36 8 lbs 16 7kg excluding consumables Win CE NET Android Windows Mobile Windows 2000 XP VISTA Windows...

Page 65: ...rallel port EZ6250i EZ6350i USER MANUAL APPENDIX Handshaking DSTB is sent to the printer BUSY to the host computer Interface cable Parallel cable compatible with IBM computers Pinout See below Pin No Function Transmitter 1 2 9 10 11 12 13 14 15 16 17 18 19 30 31 32 33 34 35 36 Strobe Data 0 7 Acknowledge Busy Paper empty Select Auto Linefeed N C Signal Gnd Chassis Gnd 5V max 500mA Signal Gnd Initi...

Page 66: ...r Ethernet module N C 1 1 N C TXD 2 2 RXD RXD 3 3 TXD CTS 4 4 RTS GND 5 5 GND RTS 6 6 CTS E_MD 7 7 E_MD RTS 8 8 CTS E_RST 9 9 E_RST 5V 10 10 5V GND 11 11 GND 5V 12 12 5V UART2 wafer Add on module N C 1 1 N C TXD 2 2 RXD RXD 3 3 TXD CTS 4 4 RTS GND 5 5 GND RTS 6 6 CTS N C 7 7 N C RTS 8 8 CTS N C 9 9 N C 5V 10 10 5V GND 11 11 GND 5V 12 12 5V ...

Page 67: ... T text B Unicode Table Example MCPY F F D F Copy entire Label Format ﬁles from Flash memory to USB memory stick MCPY D G F G Copy entire Graphic ﬁles from USB memory stick to Flash Memory MCPY D F Copy all object ﬁles from USB memory stick to Flash Memory Move Syntax MMOV s o x d o x Description Move ﬁles from USB memory stick to Flash memory or vise versa Parameter s source device of stored obje...

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