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DT2 / DT4 series User Manual

Alert Path Setting

NetSetting will send the alert messages to designated mail account when the error

happened on printer. The alert messages are sent by SMTP (Simple Mail Transfer

Protocol) or SNMP (Simple Network Management Protocol). You can set or change the

configurations of SMTP and SNMP on this “Alert Path Setting” tab.

You can press “Set” button to apply the settings and “ReGet” button to refresh the

setting values.

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Summary of Contents for DT2

Page 1: ...DT SERIES USER MANUAL DT2 DT2x DT4 DT4x USER MANUAL VERSION ISSUE DATE P N DT2 DT4 series Rev E 2013 06 25 920 014211 00 ...

Page 2: ...ments relating to electromagnetic compatibility based on the standards EN55022 2010 Class A EN61000 3 2 006 A2 2009 EN61000 3 3 2008 and EN55024 1998 A1 2001 A2 2003 IEC 61000 4 2 2008 series The equipment also tested and passed in accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits DT SERIES TO WHICH THIS DECLARATION RELATES IS IN CONFORMITY WITH THE...

Page 3: ...liquid on the equipment to avoid electrical shock 6 For safety and warranty reasons ONLY qualified service personnel should open the equipment 7 Do not repair or adjust energized equipment under any circumstances CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacture...

Page 4: ... the driver 13 3 OPERATOR PANEL 15 3 1 FEED button 15 3 2 LED status 15 3 3 Label size calibration 15 3 4 Self test 16 3 5 Error alerts 17 4 NETSETTING FOR ETHERNET 18 4 1 Installing the NetSetting software 18 4 2 The interface of NetSetting 19 5 ACCESSORIES 26 5 1 Installing the label dispenser 26 5 2 Installing the cutter 29 6 MAINTENANCE AND ADJUSTMENT 32 6 1 Cleaning the print head 32 6 2 Adju...

Page 5: ...torage 16MB SDRAM 8MB Flash 4MB for user storage 16MB SDRAM Sensor Type Adjustable reflective sensor Fixed transmissive sensor central aligned Media Types Continuous form gap labels black mark sensing and punched hole label length set by auto sensing or programming Width 0 6 15 mm Min 2 36 60 mm Max Thickness 0 003 0 06 mm Min 0 008 0 20 mm Max Label roll diameter Max 5 127 mm Core diameter 1 1 5 ...

Page 6: ...raphic formats are downloadable from the software Interfaces USB Device B Type Serial port RS 232 DB 9 IEEE 802 3 10 100Base Tx Ethernet port RJ 45 Control Panel One Tri color LED Power Green Orange and Red Control key FEED Real Time Clock Standard Power Auto Switching 100 240VAC 50 60Hz Environment Operation temperature 41 F to 104 F 5 C to 40 C Storage temperature 4 F to 122 F 20 C to 50 C Humid...

Page 7: ... mm Max Label roll diameter Max 5 127 mm Core diameter 1 1 5 25 4 mm 38 1 mm Printer Language EZPL GEPL GZPL auto switch Software Label design software GoLabel for EZPL only Driver Windows 2000 XP Vista 7 8 Windows Server 2003 2008 DLL Windows 2000 XP and Vista Resident Fonts Bitmap fonts 6 8 10 12 14 18 24 30 16X26 and OCR A B Bitmap fonts 90 180 270 rotatable single characters 90 180 270 rotatab...

Page 8: ...ower Green Orange and Red Control key FEED Real Time Clock Standard Power Auto Switching 100 240VAC 50 60Hz Environment Operation temperature 41 F to 104 F 5 C to 40 C Storage temperature 4 F to 122 F 20 C to 50 C Humidity Operation 30 85 non condensing Storage 10 90 non condensing Agency Approvals CE EMC FCC Class A CB cUL CCC Dimension Length 8 58 218 mm Height 6 77 172 mm Width 3 94 100 mm Weig...

Page 9: ...l length set by auto sensing or programming Width 1 25 4 mm Min 4 64 118 mm Max Thickness 0 003 0 06 mm Min 0 008 0 2 mm Max Label roll diameter Max 5 127 mm Core diameter 1 1 5 25 4 mm 38 1 mm Printer Language EZPL GEPL GZPL auto switch Software Label design software GoLabel for EZPL only Driver Windows 2000 XP Vista 7 Windows Server 2003 2008 DLL Windows 2000 XP and Vista Resident Fonts Bitmap f...

Page 10: ...USB Device B Type Serial port RS 232 DB 9 IEEE 802 3 10 100Base Tx Ethernet port RJ 45 RTC Standard Control Panel One Tri color LED Power Green Orange and Red Control key FEED Power Auto Switching 100 240VAC 50 60Hz Environment Operation temperature 41 F to 104 F 5 C to 40 C Storage temperature 4 F to 122 F 20 C to 50 C Humidity Operation 30 85 non condensing Storage 10 90 non condensing Agency Ap...

Page 11: ...o know your printer 1 LED indicator 2 FEED function button 3 Printer cover 4 On off switch 5 Release buttons 1 Print head release lever 2 Label roll holder 3 Print mechanism 4 Label supply hub 5 Label guides 6 Front cover 2 4 1 5 3 1 2 3 6 5 4 ...

Page 12: ...ries User Manual 1 Platen cover 2 Label sensor 3 Platen roller 1 Power jack 2 USB port 3 Feed slot for continuous labels 4 Serial port RS 232 5 Ethernet port 1 Cover on bottom of printer 2 Mounting points 3 2 1 1 2 ...

Page 13: ...t surface and open the printer cover 2 Release the label supply hub 3 Lift the label roll holder and pull it out as far as possible 4 Install the label roll on the label supply hub 5 Now press the label roll holder down until it clicks into place 6 Return the label roll holder to its original position ...

Page 14: ...10 DT2 DT4 series User Manual 7 Pass the label under the paper guides and pull it forward 8 Adjust the paper guides to the width of the label liner 9 Close the printer cover to finish loading the labels ...

Page 15: ...eturn the label supply hub to its original position Press down the label supply hub until it clicks into place A To load label stock with a 1 core the locking notch must be at the top of the label supply hub B To load label stock with a 1 5 core the locking notch must be at the bottom of the label supply hub Note The hub is also marked on both sides to indicate the core size as shown in the illust...

Page 16: ...e make sure that the printer is switched off 2 Connect the power cord to the power supply and to the AC adapter then connect the adapter to the printer 3 Connect the printer with the host computer via the USB port or serial port 4 Switch on the printer The LED indicator should light up ...

Page 17: ...nd open the Windows Drivers folder on the CD 2 Execute the file with the same icon as the file selected in the illustration on the right 3 Follow the instructions in the installation wizard 4 Select Install printer drivers to start with the driver installation 5 Specify your printer model and continue with the installation ...

Page 18: ...Specify whether or not you want to share the printer with other network users and assign the printer a share name 9 When you have configured all the settings a summary of the printer settings is displayed which you should check 10 If all settings are correct click Finish to start copying the driver files 11 Once copying is complete the new printer should be visible in the Printers and Faxes folder...

Page 19: ...ll now automatically measure the label size see Section 4 3 and then print a test page see Section 4 4 LED indicator Status Description Green Standby mode The printer is ready for operation Red flashing Error mode The printer has detected an error see Section 3 5 Error alerts 3 3 Label size calibration The printer can automatically detect and store label height That means the host computer does no...

Page 20: ...he self test function helps you find out whether the printer is functioning normally The printer prints the following test page Note For more information about advance settings such as Sensor switch or Dump Mode please refer to Programmer s manual ...

Page 21: ...ce the label roll Red 2 x 2 beeps Paper feed problem Possible reasons the print medium has become trapped around the rubber roll the sensor cannot detect a gap or black mark between the labels there is no paper Please reset the sensor Red 2 x 2 beeps The memory is full The printer prints the message Memory full Delete unnecessary data or install additional memory Red 2 x 2 beeps Unable to find fil...

Page 22: ...e follow below steps STEP 01 Insert the product CD in the CD DVD drive of the host computer and open the Ethernet folder on the CD STEP 02 Select the icon for the NetSetting installation file and click it to start the installation STEP 03 Follow the instructions on the screen The Setup Wizard guides you through the installation procedure STEP 04 Specify the Installation Folder STEP 05 Click Next t...

Page 23: ...to search the Godex printers which are connected via Ethernet port in you network environment Once a connected Godex printer is detected it will be listed on the start page There are six tabs on the top of interface which can configure different types of network settings But for the data security reason you need correct password to enter the configuration pages Note The default password is 1111 yo...

Page 24: ...ter You can also set the printer s IP address ether by DHCP or by Static IP You can press Set button to apply the settings and ReGet button to refresh the setting values Note To fully benefit from the NetSetting software you should be familiar with basic networking principles Please contact your network administrator for related network setting information ...

Page 25: ... the error happened on printer The alert messages are sent by SMTP Simple Mail Transfer Protocol or SNMP Simple Network Management Protocol You can set or change the configurations of SMTP and SNMP on this Alert Path Setting tab You can press Set button to apply the settings and ReGet button to refresh the setting values ...

Page 26: ...t message notification function you can decide which error cases need to be sent out to the operator Moreover the alert messages can be set to be sent by SMTP SNMP or both You can press Set button to apply the settings and ReGet button to refresh the setting values ...

Page 27: ...onfiguration Set or change the configurations of connected printer Most of key settings for the printer operation can be done by this setting page You can press Set button to apply the settings and ReGet button to refresh the setting values ...

Page 28: ... Input printer commands in Input Command window and press Send Command button the commands will be sent to the printer For some commands that will return response message the message will be displayed in Output Message window You can press Send Command button to send printer commands via Ethernet port and control the printer remotely ...

Page 29: ... screen If you need to update the printer firmware just specify the file location of firmware file and press Start Download Firmware button The printer firmware then can be updated remotely In addition to the firmware update you can press Recover To Factory Settings button to restore the printer configurations back to factory default ...

Page 30: ...ss of 0 006 mm 10 and a weight of 65 g m2 6 are recommended Note3 The label dispenser will take labels up to a max width of 110 mm DT4 or 54 mm DT2 1 Place the printer on a flat surface and open the printer cover 2 Remove the front cover Note You can use a coin or screwdriver to open the cover 3 Pass the dispenser cable through the opening as shown in the illustration 4 Fit the label dispenser in ...

Page 31: ...the bottom of the printer to access the motherboar d 6 Tighten the screws to secure the label dispenser Note You can use a coin or screwdriver to open the cover 7 Connect the cable to the motherboard Note The motherboard has two connectors one for the cutter and the other for the dispenser Please make sure that you are using the correct connector 8 Close the cover again DT2 and secure it with the ...

Page 32: ...er over the roller and the tear off plate Note The label stock should be at least 25 mm high Suggestion When using the label dispenser set the stop position to 9 mm DT2 8 mm 13 Pass the label liner through the printer and dispenser as shown in the illustration 14 Fold up the dispenser cover to close it 15 Switch on the printer and press the FEED button to measure the label stock ...

Page 33: ...ctioning The cutter has a blade life of 1 000 000 cuts when using paper weighing up to 120 g m and 500 000 cuts when using paper weighing between 120 g and 170 g m Note 2 You can cut paper with a max width of 114 mm Note 3 Labels should be at least 30 mm high DT4 DT2 40 mm Suggestion During installation of the cutter set the stop position in Qlabel and or in the driver to 30 1 Place the printer on...

Page 34: ...ide down and tighten the screws to secure the cutter 5 Turn the printer upside down and remove the screw that secures the cover on the bottom of the printer 6 Open the cover on the bottom of the printer to access the motherboar d 6 Tighten the screws to secure the label cutter 7 Connect the cutter to the motherboard Note Please make sure that you are using the correct connector ...

Page 35: ... of the printer DT2 and secure it with the screw 9 Place the printer the right way up again In the next step load the label stock 10 Follow the instructions in Section 2 1 11 Pass the start of the label roll through the cutter and press the FEED button to finish ...

Page 36: ...ease use a soft lint free cloth dipped in alcohol Note 1 The print head should be cleaned once a week Note 2 Please make sure that there are no metal fragments or other hard particles on the soft cloth used to clean the print head 6 2 Adjusting the cutter While using the cutter paper jams may occur You can solve this problem by adjusting the cutter 1 Turn the printer upside down A screw is located...

Page 37: ...y are outside the sensor range When using label stock with black marks you should therefore observe the following restrictions DT2 For 60 mm wide label stock the black marks should have the following positions and sizes A 13 1 mm high B 5mm high C 8 1 mm high DT4 For 118 mm wide label stock the black marks should have the following positions and sizes A 10 05 mm high B 1 95 mm high C 8 1 mm high ...

Page 38: ...ermal print head Check for errors in the application software Check whether the starting position has been set incorrectly Check the power supply There is no printed image on part of the label Check the thermal print head for dust or other dirt Use the internal T command to check whether the thermal print head will carry out a complete print job Check the quality of the print medium The printed im...

Page 39: ...2 2 TXD TXD 3 3 RXD DTR 4 4 N C GND 5 5 GND DSR 6 6 RTS RTS 7 7 CTS CTS 8 8 RTS RI 9 9 N C Computer Printer Note The total current to the serial port may not exceed 500 mA USB port Connector type Type B Pin No 1 2 3 4 Function VBUS D D GND Internal interface UART1 wafer Ethernet module N C 1 1 N C TXD 2 2 RXD RXD 3 3 TXD CTS 4 4 RTS GND 5 5 GND RTS 6 6 CTS E_MD 7 7 E_MD RTS 8 8 CTS E_RST 9 9 E_RST...

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