Crathco® Beverage Dispensers
Page 9
TROUBLESHOOTING GUIDE
If you still need help, call an authorized service center in your area or call GMCW’s Technical Service Department. You can reach
Technical Service at (800) 695-4500 (USA & Canada only) or 1-502-425-4776 Monday-Friday, 8:00 AM-6:00 PM Eastern Standard Time.
Please have the model and serial number ready so that accurate information can be given.
Prior authorization must be obtained from GMCW’s Technical Service Department for all warranty claims.
PROBLEM
POSSIBLE CAUSE
SOLUTION
No or partial Refrigeration:
Compressor Runs
NOTE: Unit must spray or agitate
properly to obtain cooling
• Condenser clogged with dust or lint
• Unit not properly spraying or agitating
• Faulty fan motor
• Loss of refrigerant
• Unplug unit, remove panels and clean out all
lint and dust from condenser and inside
machine. Use vacuum cleaner or bottle
brush.
• See “Problem” - “No Spray or Agitation”
• Replace motor (call for service)
• Call for service
No Refrigeration:
Compressor Does Not Run
• Call for service
No Spray or Agitation:
Spray Motor Runs
Chattering Impeller
• Impeller does not spin; check for worn
bearing sleeve and/or impeller (see page 5)
• Impeller chatters and/or does not spin
properly
• Replace sleeve and/or impeller if worn.
• If using a dairy based product, make sure
you are using the correct impeller (blue or
red with “M” on bottom or a black Universal
Impeller)
• If not worn, clean impeller and bearing
sleeve. Impeller must spin freely on bearing
sleeve to spray and refrigerate properly.
• Raise drive magnet higher on motor shaft,
but not high enough to rub. (Call for service
or see service manual)
No Spray:
Spray Motor Does Not Run
• Call for service
Leaky Bowl
• Gasket improperly installed
• Worn or nicked bowl gasket
• Reinstall gasket. Check directions for
bowl assembly.
• Replace gasket
Leaky Valve
• Foreign particles on valve, o-ring or
valve stem
• Nicked or cut o-ring
• O-ring twisted so will not seat uniformly
• Clean valve and o-ring
• Replace o-ring
• Remove and remount
Noisy Unit
• Worn bearings in either fan motor or
spray motor(s)
• Bent fan blade
• Replace motor(s) (call for service)
• Unplug unit and re-bend fan blade to correct
alignment
