GMC Yukon/Yukon XL/Denali Owner Manual (GMNA-Localizing-U.S./
Canada/Mexico-11349262) - 2018 - crc - 6/20/17
386
Customer Information
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 386
Offices . . . . . . . . . . . . . . . . . . . . . . 388
Telephone (TTY) Users . . . . . 389
Online Owner Center . . . . . . . . . 389
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 390
Program . . . . . . . . . . . . . . . . . . . . 390
Appointments . . . . . . . . . . . . . . . 392
Program . . . . . . . . . . . . . . . . . . . . 392
Collision Damage Repair . . . . . 393
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 395
Statement . . . . . . . . . . . . . . . . . . . 396
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . . 396
the Canadian
Government . . . . . . . . . . . . . . . . . 397
General Motors . . . . . . . . . . . . . 397
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 398
Event Data Recorders . . . . . . . . 398
OnStar . . . . . . . . . . . . . . . . . . . . . . . 399
Infotainment System . . . . . . . . . . 399
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO :
If after contacting a
member of dealership management,
it appears your concern cannot be