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15.
Trouble Shooting
If you suspect there is a fault with your receiver, please check the following trouble shooting guide
before calling authorized service agent.
Warning! Under no circumstances attempt to repair the receiver yourself. Tampering with the
receiver may result in fatal electric shock and will invalidate your warranty.
Symptom
Possible cause
Possible solution
No display on the LED
Display
The power cord is not plugged in
correctly.
Power switch on back panel is
OFF
Plug-in power cord correctly.
Check setting of power switch on back
panel
Receiver is ON, but not
responding to Remote
Control Unit (RCU)
RCU batteries are dead or
inserted incorrectly
The RCU is pointing toward
wrong direction
Remote sensor is inserted
incorrectly (only for slaver)
Replace batteries
Check direction of R
Check Slaver RCU sensor. When
sensor is working, red LED on sensor
should be ON.
Receiver is on, but has no
signal
The level of signal is weak
The cable from cable socket is
incorrectly Connected (short
circuit or open circuit)
Check cable to the cable socket
Check signal with your cable provider
Receiver is on, but no
picture or sound except the
following messages: ”NO
TV program”
Channel is not available
Channel is scrambled
Scan channels
Ask your local dealer or channel
provider about subscryption of the
channel
Settings you made in the
menu have not changed
The receiver lost power before
being able to enter into standby
mode
Some of the Settings saved by
user can be deleted partly or fully
Make your settings again
Poor picture Quality
The level of Signal strength is low
Check cable to the cable socket
Check signal with your cable provider
No sound
Audio cables are connected
incorrectly
The Volume level is low
Muting function is active,
Audio device is set to another
source
Check connection of Audio Cables
Adjust the Volume level
Press Mute button on RCU
Check the setting of your Audio
playing device
No video and audio
Receiver is in Standby mode
RCA Jack or SCART cable is not
connected firmly to the video
input port of TV
Incorrect channel or video output
is selected on television
Brightness level of your TV set is
incorrectly defined
TV set is set at incorrect
receiving channel
F-type connector is not
connected firmly or incorrectly
(only for Slave)
RF cable and Remote sensor
Adaptor Box wrong connected
(only for Slave)
Turn receiver ON
Check connections of RCA Jack or
SCART to the video input port of TV
Check TV settings
Check RF cables, connectors and
Remote sensor Adaptor Box
connections (only for Slave)
Check if position of switches “Upgrade
Mode” is set to “Normal”.
