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Troubleshooting Guide
PROBLEM
CAUSE
SOLUTION
Knife motor will not start
Slicer not plugged in
Plug in slicer
Knife cover removed or not properly
installed
Install knife cover
Overload reset button tripped
Push the reset button located
underneath the slicer
Carriage not in home position
Pull carriage to operator to start
Carriage in the tilted position
Secure carriage to resume
Knife motor stopped running
Motion timeout is enabled and
no carriage movement has been
detected in the time specified in the
maintenance mode menu
Pull carriage to operator to start
Ragged cuts-poor yield
Dull knife
Sharpen knife-make sure knife and
stones are clean
Chipped knife
Sharpen or have new knife installed
Knife-gauge plate gap too wide
Call for service to adjust gauge plate
Knife too small
Have new knife installed
Part scraping knife
Knife cover
Lock knife cover release lever
Carriage
Tighten or adjust carriage knob
Gauge plate
Call for service to adjust gauge plate
Hard to sharpen
Stones dirty, wet or clogged with
grease
Clean stones with warm water
and a brush. Allow stones to air
dry. Lubricate shafts with Globe oil
afterwards
Knife dirty
Clean top and bottom of knife
Worn stones
Have stones replaced
Stones not properly aligned
Have sharpener adjusted
Handles on knife removal tool in
wrong position (inward) for installing
knife removal tool on knife
Right handle turned inward
Locate center pin on opposite side of
knife removal tool.
Press and hold center pin, rotate
right handle outward
Left handle turned inward
Locate center pin on opposite side of
knife removal tool.
Press and hold center pin, rotate left
handle outward
If problems persist and the assigned solution does not remedy the issue, please call our Service
Department at 866-260-0522.
