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Troubleshooting
ISSUE
CAUSE
SOLUTION
Burners do not come on
Gas supply to unit off
Open valve
Safety control valve is in OFF or
PILOT position
Turn safety control valve to ON
Pilot light not lit
Ignite pilot light
Thermostat not ON
Turn ON thermostat
Pilot light not staying lit
Safety control valve is in OFF
position
Turn safety control valve to PILOT
position
Pilot gas not adjusted properly
Call for service
Gas supply to unit off
Open valve
Thermopile is bad
Call for service
Dirty thermopile connections at
safety control valve or high limit
Call for service
Orifice clogged
Clean orifice
Flame is too low
Adjust pilot light flame height
Pilot tube clogged
Replace pilot tube. Call for service
Pilot produces carbon deposits
Unit connected to wrong gas supply
Call for service
Pressure not adjusted correctly
Call for service
Pilot gas not adjusted correctly
Call for service
Burners produces carbon deposits
Wrong size orifices
Call for service
Connected to wrong gas supply
Call for service
Pressure not adjusted correctly
Call for service
Flue obstructed
Clean flue to remove obstruction
Flame is to high or to low
Adjustment knob is turned up or
down
Adjust flame with control knob
Strong smell of gas in cooking area
Main gas line leak
Turn off main gas valve.
DO NOT LIGHT FLAME, ignite
anything, or turn/switch on anything
electrical
Call fire department
Call for service
Cooking compound/oil is heating up
slowly
Carbon build up
Clean unit
Fryer temperature is too low
Turn up the fryer temperature
Cause unknown
Call for service
Frying compound/oil will not hold
heat
Fryer overloaded
Reduce product
Fryer temperature is set too low
Adjust the fryer temperature
High moisture content in product
Check product for over moisture
saturation. Replace product if
necessary
