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Quick Start Manual

Global Payments Countertop M400, Quick Start Manual

The Global Payments Countertop M400 brings convenience to your business transactions. This compact device ensures seamless payments processing, and to get started quickly, you can download the free Quick Start Manual from our website. Simplify your operations by accessing the manual effortlessly at manualshive.com.

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QZ.

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GHI

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PRS

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DEF

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WXY

Follow the steps in this guide to set up your device
to work with your POS.

Countertop M400

Quick Start Guide

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Summary of Contents for Countertop M400

Page 1: ...1 QZ 4 GHI 2 ABC 5 JKL 3 DEF 6 MNO Follow the steps in this guide to set up your device to work with your POS Countertop M400 Quick Start Guide ...

Page 2: ...r Cancel button Full color display Stylus Contactless reader Enter button Magnetic stripe reader Back button Any major payment type Credit Debit Chip card NFC No sensitive data passes between CED POS Customer payment method Customer Engagement Device CED Point of Sale POS 1 QZ 4 GHI 7 PRS 2 ABC 5 JKL 8 TUV 3 DEF 6 MNO 9 WXY 0 SP THE PLATFORM HOW IT WORKS ...

Page 3: ...r device while you are running a transaction SPECIFICATIONS Power 12W 12V DC 1A power pack input requirements 100 240VAC 50 60Hz Operating temperature 32 F to 122 F 0 C to 50 C Storage temperature 4 F to 140 F 20 C to 60 C Relative humidity Maximum 90 non condensing BEFORE YOU BEGIN Find your Merchantware credentials We sent these in an email with Merchantware Credentials in the subject line Make ...

Page 4: ...r device make sure the cable is in the groove above the USB C port Slide the rear cover onto your device until it clicks STEP 2 CONNECT YOUR DEVICE TO YOUR NETWORK 1 Insert one end of the Ethernet cable into an available port on your router or switch 2 Insert the other end of the Ethernet cable into the Ethernet port on the utility cable Switch Switch Utility cable Utility cable Utility cable ...

Page 5: ...lt If you need to configure a static IP address see the FAQs section Check that your device connects to the internet 1 From the home screen use the keypad to press 000 2 Usethe keypad to type the passcode then tap OK The default passcode is 9416557 3 Check that there is an IP address next to the IP address field Run a gateway connection test 1 From the home screen use the keypad to press 000 2 Use...

Page 6: ... static IP address 1 From the home screen press 000 2 Use the keypad to type the passcode then tap OK The default passcode is 9416557 3 Tap Options then tap Network 4 Tap Options then tap Configure 5 Tap Static 6 Use the keypad to type the static IP settings provided by your network administrator 7 Tap Save NOTE IP addresses must be 12 digits in length For IP addresses with a value less than 12 di...

Page 7: ...integrated com and search for M400 How do I contact the Support Team Before you contact the Support Team gather the following information The serial number of your device To find the serial number 1 From the home screen use the keypad to press 000 2 Use the keypad to type the passcode then tap OK The default passcode is 9416557 3 Note the number next to the Serial Number field Your Merchantware cr...

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