20
KSTB2020 - User Guide
Observation
Things to Check
Remediation
Video/audio
quality is poor on
STB or network
connection error
is displayed.
WiFi signal strength in STB
Network connection menu.
Ideal for consistent video:
Video may buffer frequently
or will not be consistent:
Relocate router and STB closer
in proximity with each other
if possible, such that signal
is strong or very strong.
Connecting the STB to home
router with a CAT-5/5e/
cable will also resolve poor
WiFi connectivity issues.
If video or audio quality is
still poor after correcting
network, contact
Glenwood
technical support.
Ethernet cable integrity
If wired Ethernet connectivity
is used, reset/replace
Ethernet cable as required.
Router integrity
Power cycle STB and router.
HDMI/Analog composite cable
integrity and connection.
Reset/replace cables as needed.
TV HDMI port integrity.
Use different TV HDMI
port if possible.
If possible, compare
suspect STB A/V quality
to another device such
as a Blueray player.
If the STB is found to show
issues while no other devices
do, contact
Glenwood
technical support.
Video is not
visible on the TV.
HDMI port connection
is aligned with the TV's
HDMI port selection.
Ensure HDMI port
connection and HDMI port
selection are the same.
Remote does
not control STB,
TV, or audio
equipment.
Battery charge
Replace batteries if charge is low.
Remote is not programmed
to TV or Audio system.
Refer to pages 8 or 12 for KURV
remote pairing instructions.
A Remote Control button
press always lights up the
LED at the top of the remote.
Red
= an IR command sent.
Green
= an RF command sent.
If NO LED lights on button
presses, the batteries
should be changed.
TROUBLESHOOTING
Strong WiFi signal
Very Strong WiFi signal
Weak WiFi signal
Medium WiFi signal
