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60cm - ICC6GE3 & 90cm - CC96GB Ceramic Cooktops
Troubleshooting Guide - hints and tips
Refer to the below Troubleshooting Guide should you experince any issues with your
cooktop. If these are not helpful please contact our Customer Care team for assistance.
Problem
Possible causes
What to do
The cooktop cannot be
turned on.
No power.
Make sure the cooktop is connected to
the power supply and that it is switched
on.
Check whether there is a power outage
in your home or area. If you’ve checked
everything and the problem persists,
call to book a service call.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section ‘Using
your ceramic cooktop’ for instructions.
The touch controls are
difficult to operate.
There may be a slight film of water over
the controls or you may be using the
tip of your finger when touching the
controls.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
The glass is getting
scratched.
Rough-edged cookware. Dragging of
cookware across ceramic surface.
Unsuitable, abrasive scourer or cleaning
products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’.
See ‘Care and cleaning’.
