10
TROUBLESHOOTING
DISCONNECTED THE APPLIANCE COMPLETELYAND LET COOL PRIOR TO ANY SERVICE.
ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
WARNING
!
Fireplace has overheated and safety
devise has caused thermal switch to
disconnect or home circuit breaker
has opened.
1. Loose wiring.
2. Flame motor defective.
3. Flame rod out of place
Wiring is loose.
1. Wiring is loose.
2. Ember is in off mode.
1. Low batteries.
2. Not aiming control correctly.
3. Defective remote control and /or sensor.
1. Fireplace is not plugged in to an
electrical outlet.
2. Control failure.
3. Breaker tripped.
1. Thermal switch has been tripped.
2. Wiring is loose.
3. Heater is defective.
Reset switch by turning main power switch off and
waiting 10 minutes then turning it back on or reset
circuit breaker.
1. Inspect wiring for loose connections.
2. Call a qualified service technician to replace flame motor.
3. «Flame Rod» out of place due to rough transit/handling of the product.
This issue can be corrected as simple as removing the glass, flipping
the fireplace upside down, removing a set of screws that are holding
the bottom frame plate and placing the flame rod back into place.
1. Disconnect from power source and inspect wiring for loose
connections and repair or replace if necessary.
2. Push the flame button to high.
1. Disconnect from power source and inspect wiring for loose
connections and repair or replace if necessary.
2. Push the ember button to high.
1. Replace batteries in remote control.
2. Aim control at sensor located directly behind glass screen in center of
unit just above logs.
3. Replace remote control and/or sensor.
1. Check plug.
2. Call a qualified service technician.
3. Reset breaker.
1. Turn unit off and unplug unit for 10 minutes. Plug back in and turn
unit on. If plug cannot be reached, follow directions for tripped
circuit breaker.
2. Disconnect from power source and inspect wiring for loose
connections and repair or replace if necessary.
3. Replace heater.
Fireplace turns
off and will not
turn on.
Flame is not
moving.
Flame is not
visible.
Log set and/or
is not glowing.
Remote control
does not work.
Fireplace will
not come on
when switch is
flipped to ON.
Heater does not
provide heat
when turned on.
POSSIBLE CAUSE
SOLUTION
PROBLEM
CAUTION: To remove the glass, you will notice two screws on front both sides (right and left) of the fireplace. Once the
screws are removed, slide the glass up and away from the fireplace. Once the bottom frame plate is removed, you will notice
one flame motor on right side where the rod should be in place with the rubber plugs. Please remember to always have the
unit disconnected prior to any work, always lay glass as well as the unit on a towel or other material not to damageparts/
frame. This entire process should not take longer than 20-30minutes.
!
