Gigaset Smart Speaker L800HX / LUG IE-UK en / A31008-N2564-R101-2-4N19 / appendix_legal.fm / 6/3/19
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Service (Customer Care) - United Kingdom and Ireland
Do you have any questions? As a Gigaset customer, you can take advantage of our excellent service.
You will be offered help promptly in the online user guide and on the service pages in the
Gigaset Online Portal at www.gigaset.com/service.
You can find information and various services for your Gigaset product here:
•
Questions and answers (FAQ)
•
Check compatibility
•
Register the handset
•
Contact
For advice on questions regarding installation, operation, repair and configuration as well as warranty claims:
United Kingdom
Service Hotline: 020 36953111
(local call cost charge)
Ireland
Service Hotline: 0818 200 033
(6.6561 Ct./Call)
Please have your proof of purchase ready when calling.
Please note that if the Gigaset product is not sold by authorised dealers in the national territory the product
may not be fully compatible with the national telephone network. It is clearly specified on the box near the CE
mark for which country/countries the equipment has been developed. If the equipment is used in a manner
inconsistent with this advice or with the instructions of the manual and on the product itself, this may have
implications on the conditions for warranty or guarantee claims (repair or exchange of product).
In order to make use of the warranty, the product purchaser is asked to submit a receipt which proves the date
of purchase (date from which the warranty period starts) and the type of goods that have been purchased.
Guarantee Certificate - United Kingdom and Ireland
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer, the customer
shall be granted a manufacturer’s Guarantee under the conditions set out below:
•
In the case of new devices and their components exhibiting defects resulting from manufacturing and/or
material faults within 24 months of purchase, Gigaset Communications shall, at its own option and free of
charge, either replace the device with another device reflecting the current state of the art, or repair the
said device. In respect of parts subject to wear and tear (including but not limited to, batteries, keypads,
casing), this warranty shall be valid for six months from the date of purchase.
•
This Guarantee shall be invalid if the device defect is attributable to improper care or use and/or failure to
comply with information contained in the user manuals. In particular claims under the Guarantee cannot
be made if:
•
The device is opened (this is classed as third party intervention)
•
Repairs or other work done by persons not authorised by Gigaset Communications.
•
Components on the printed circuit board are manipulated
•
The software is manipulated
•
Defects or damage caused by dropping, breaking, lightning or ingress of moisture. This also applies if
defects or damage was caused by mechanical, chemical, radio interference or thermal factors (e.g.: micro-
wave, sauna etc.)
•
Devices fitted with accessories not authorised by Gigaset Communications
•
This Guarantee shall not apply to or extend to services performed by the authorised dealer or the
customer themselves (e.g. installation, configuration, software downloads). User manuals and any soft-
ware supplied on a separate data medium shall be excluded from the Guarantee.
•
The purchase receipt, together with the date of purchase, shall be required as evidence for invoking the
Guarantee. Claims under the Guarantee must be submitted within two months of the Guarantee default
becoming evident.
•
Ownership of devices or components replaced by and returned to Gigaset Communications shall vest in
Gigaset Communications.
