Ghost Bike, User Manual

Page: 128 / 132

GHOST
User Manual Status 04/2009 // Spec 2010
13.128
13 Warranty, Guarantee
General
The warranty for GHOST bikes is fundamentally subject to the statutory provisions or any agreements
reached with the respective dealer. Contact person for warranty claims is the dealer from whom the GHOST
bike was purchased. If a fault or defect covered by the warranty occurs in a GHOST bike within the warranty
period, please contact the respective dealer who will handle the warranty claim for you.
Stability guarantee on frames from model year 2008
In addition to the statutory warranty, GHOST gives a stability guarantee of 3 or 5 years on the frame,
depending on the frame type, if you as ultimate customer complete the guarantee card contained in the user
manual and return it to GHOST. Alternatively you can also make an online registration. The guarantee period
starts with the purchase of the new bike by you as ultimate customer from an authorised dealer. If the
guarantee card contained in the user manual is not returned to GHOST or the bike is not registered online,
no guarantee will apply. This guarantee does not infringe your warranty entitlements.
The following guarantee periods apply:
•
1. The 3-year guarantee is possible for Freeride, Downhill, Dirt, Dual, and carbon frames.
•
2. The 5-year guarantee is possible for all frames not falling into the categories under 1.
The guarantee applies only to the frame construction and not to the paintwork and decoration.
The guarantee does not cover:
•
Faults and damage attributable to a failure to observe the instructions and tips given in the user
manuals.
•
Faults and damage attributable to force majeure, accident, improper use, incorrectly performed
repairs, lack of maintenance and care or to wear.
•
Faults and damage attributable to original spare parts not being used when replacing parts.
•
Modifications to the product not previously approved by us.
In the event of a complaint within the above guarantee period but outside the warranty period, only the
defective frame will be repaired or replaced. We will not bear the costs necessary or incurred for rebuilding of
the frame or for shipment and/or replacement of a frame within the guarantee period. Should a frame of the
same type no longer be available in the event of the necessity to replace a frame, GHOST reserves the right
to supply an alternative frame which may differ in form and colour from the original frame, but which is of an
equal or higher quality. The user is not entitled to claim the supply of a frame of the same type. The warranty
entitlements continue to apply alongside this guarantee.