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Fingerprint Scanner Problems
The following message appears during the fingerprint enrollment
process – “Your device is having trouble recognizing you. Make sure
your sensor is clean.”
When enrolling a fingerprint, make sure you move your finger slightly
between each reading. Not moving or moving too much can both result
in fingerprint reading failures.
The following message appears during the fingerprint login process
– “Couldn’t recognize that fingerprint. Make sure you’ve set up your
fingerprint in Windows Hello.”
When placing your finger on the scanner, make sure your finger aims at
the center of the scanner surface and covers as much area as possible.
If a fingerprint login frequently fails, try enrolling again.
Hardware Device Problems
The computer does not recognize a newly installed device.
The device may not be correctly configured in the BIOS Setup program.
Run the BIOS Setup program to identify the new type.
Make sure if any device driver needs to be installed. (Refer to the
documentation that came with the device.)
Check the cables or power cords for correct connections.
For an external device that has its own power switch, make sure that the
power is turned on.
