Getac B360 User Manual Download

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Preliminary Checklist

Here are helpful hints to follow before you take further actions when you
encounter any problem:



Try to isolate which part of the computer is causing the problem.



Make sure that you turn on all peripheral devices before turning on the
computer.



If an external device has a problem, make sure that the cable connections
are correct and secure.



Make sure that the configuration information is properly set in the BIOS
Setup program.



Make sure that all the device drivers are correctly installed.



Make notes of your observations. Are there any messages on the screen?

Do any indicators light? Do you hear any beeps? Detailed descriptions
are useful to the service personnel when you need to consult one for
assistance.

If any problem persists after you follow the instructions in this chapter,
contact an authorized dealer for help.

Summary of Contents for B360

Page 1: ...Rugged Mobile Computing Solutions B360 USER MANUAL ...

Page 2: ... owned by Bluetooth SIG Inc All brand and product names are trademarks or registered trademarks of their respective companies NOTE The information in this manual is subject to change without notice For the latest version of the manual please visit the Getac website at www getac com ...

Page 3: ...op open Components 11 Bottom Components 14 Chapter 2 Operating Your Computer 15 Using the Keyboard 16 Typewriter Keys 16 Cursor Control Keys 16 Numeric Keypad 17 Function Keys 18 Fn Key 18 Hot Keys 18 Windows Keys 20 Using the Touchpad 21 Touch Gestures for Windows 10 22 Configuring the Touchpad 22 Using the Touchscreen Optional 23 Using Multi touch Gestures 24 Using the Tether Optional 26 Using N...

Page 4: ...Battery Low Signals and Actions 41 Replacing the Battery Pack 42 Power Saving Tips 44 Chapter 4 Expanding Your Computer 45 Connecting Peripheral Devices 46 Connecting a USB Device 46 Connecting a Device for USB Charging 47 Connecting a Monitor 48 Connecting a Serial Device 49 Connecting an Audio Device 50 Using Storage and Expansion Cards 51 Using Storage Cards 51 Using Smart Cards 52 Using Expres...

Page 5: ...liminary Checklist 74 Solving Common Problems 75 Battery Problems 75 Bluetooth Problems 75 Display Problems 76 DVD Drive Problems 76 Fingerprint Scanner Problems 77 Hardware Device Problems 77 Keyboard and Touchpad Problems 78 LAN Problems 78 Power Management Problems 78 Software Problems 79 Sound Problems 79 Startup Problems 80 WLAN Problems 80 Other Problems 81 Resetting the Computer 83 System R...

Page 6: ...and Canada Safety Requirements and Notices 96 European Union CE Marking and Compliance Notices 97 User Notification of Take back Service 100 ENERGY STAR 101 Battery Recycling 103 California Proposition 65 104 About Battery and External Enclosure Replacement 105 Battery 105 External Enclosure 105 ...

Page 7: ...1 Chapter 1 Getting Started This chapter first tells you step by step how to get the computer up and running Then you will find a section briefly introducing the external components of the computer ...

Page 8: ...ng the shipping carton you should find these standard items B360 notebook computer AC adapter AC power cord Battery pack x 2 Stylus Tether Document s Driver disc Optional Inspect all the items If any item is damage or missing notify your dealer immediately ...

Page 9: ...the computer for the very first time When the AC adapter is connected it also charges the battery pack For information on using battery power see Chapter 3 You must use AC power when starting up the computer for the very first time 1 Plug the DC cord of the AC adapter to the power connector of the computer 2 Plug the female end of the AC power cord to the AC adapter and the male end to an electric...

Page 10: ...mputer Turning On 1 Open the top cover by pushing the cover latch and lifting up the cover You can tilt the cover forward or backward for optimal viewing clarity 2 Press the power button The Windows operating system should start ...

Page 11: ...own Click Power Shut down Sleep Use one of these methods Press the power button Close the top cover Press Fn F12 Click Power Sleep Hibernate By default this option is not shown in the Start menu If you want to use the feature set up accordingly in Windows settings Sleep is the default result of the action You can change what the action does through Windows settings ...

Page 12: ...s the example The difference between the Expansion model and Standard model is that the former has an expansion unit at the bottom providing extra functions CAUTION You need to open the protective covers to access the connectors When not using a connector make sure to close the cover completely for water and dust proof integrity Engage the locking mechanism if existing Front Components Ref Compone...

Page 13: ...7 Rear Components For covers with an arrowhead icon push the cover toward one side to unlock and the other side to lock The arrowhead points to the side for unlocking Standard Model Expansion Model ...

Page 14: ... device c a RS 232 serial connector Connects a serial mouse or serial communication device b DisplayPort connector Connects a DisplayPort monitor or TV set c USB 3 1 Gen 2 Type C port Connects a USB device that supports USB Type C connection Power connector Connects the AC adapter RS 232 serial connector optional Connects a serial mouse or serial communication device Right Side Components For cove...

Page 15: ...ge card reader Accepts an SD card for removable storage media Combo audio connector Connects a set of headphones or external speakers with amplifier Supports a headset microphone with 4 pole TRRS 3 5mm jack PowerShare USB 2 0 port Provides either of the below two functions depending on your setting Charges a connected mobile device or Functions as a standard USB 2 0 port default setting Optical di...

Page 16: ...oints to the side for unlocking Standard Model Expansion Model Ref Component Description Tether hole Stylus tethered to this hole Stylus slot For storing the stylus optional SSD canister Contains the solid state drive which is the mass storage device of your computer Depending on your model you have one SSD SSD 1 or two SSDs SSD 1 and SSD 2 ...

Page 17: ... Do not remove it without turning off the system first Smart card reader Accepts a smart card for additional security feature a ExpressCard slot Accepts an ExpressCard for additional functions b PC Card slot Accepts a PC card for additional functions Top open Components ...

Page 18: ...otection LCD screen Displays the output of the computer Select models have the touchscreen feature Stereo speaker Sends out sound and voice from the computer Touchpad Serves as the pointing device of the computer Indicators Power Lights green when computer is on Blinks green when computer is in Sleep mode Battery Lights amber when the battery is being charged Lights green when battery charging is ...

Page 19: ...off In Blackout mode the LCD backlight keyboard button backlight and LED indicators are all turned off and the sound is muted Can be changed to a different function using G Manager P2 button Toggles the sunlight readable mode on or off In sunlight readable mode the LCD brightness is increased to the highest level Can be changed to a different function using G Manager Power button Turns the power o...

Page 20: ...ass through optional Connects to the docking station for using external WWAN WLAN GPS antenna Battery pack and Supplies power to your computer when external power is not connected Docking connector Connects to the office or vehicle dock purchased separately ...

Page 21: ...only the parts containing information unique to your computer CAUTION Do not expose your skin to the computer when operating it in a very hot or cold environment The computer can get uncomfortably warm when you use it in high temperatures As a safety precaution in such a circumstance do not place the computer on your lap or touch it with your bare hands for extended periods of time Prolonged body ...

Page 22: ...ock keys for special purposes The Control Ctrl Alternate Alt key is normally used in combination with other keys for program specific functions The Escape Esc key is usually used for stopping a process Examples are exiting a program and canceling a command The function depends on the program you are using Cursor Control Keys Cursor control keys are generally used for moving and editing purposes NO...

Page 23: ...use these keys to enter numerals NOTE When the numeric keypad is activated and you need to type the English letter in the keypad area you can turn Num Lock off or you can press Fn and then the letter without turning Num Lock off Some software may not be able to use the numeric keypad on the computer If so use the numeric keypad on an external keyboard instead The Num Lock key can be disabled See M...

Page 24: ... keys that can be pressed any time to activate special functions of the computer Most hot keys operate in a cyclic way Each time a hot key combination is pressed it shifts the corresponding function to the other or next choice You can easily identify the hot keys with the icons imprinted on the keytop The hot keys are described next Key Description Switches the keyboard backlight on or off Switche...

Page 25: ...al display only The hot keys are equivalent to Windows logo key P Decreases the LCD brightness Increases the LCD brightness Switches the touchscreen function off or on select models only Switches the touchpad function off or on Switches the system sound output off mute or on Switches the display backlight off or on Serves as the sleep button that you can define with Windows Power Options ...

Page 26: ...indows specific functions Windows Logo key and Application key The Windows Logo key opens the Start menu and performs software specific functions when used in combination with other keys The Application key usually has the same effect as a right mouse click ...

Page 27: ...screen and making selection with the buttons The touchpad consists of a rectangular pad work surface and a left and a right button To use the touchpad place your forefinger or thumb on the pad The rectangular pad acts like a miniature duplicate of your display As you slide your fingertip across the pad the pointer also called cursor on the screen moves accordingly When your finger reaches the edge...

Page 28: ...tion When you lift your finger from the pad the selected object will drop into place TABLE NOTE If you swap the left and right buttons tapping on the touchpad as an alternative method of pressing the left button will no longer be valid Touch Gestures for Windows 10 The touchpad supports touch gestures for Windows 10 such as two finger scrolling pinch zoom rotating and others For settings informati...

Page 29: ...tivity settings to suit your scenario Double tap the Touch Screen Mode shortcut on Windows desktop to open the settings menu and select one of the options as shown below NOTE In high temperatures above 60 o C 140 F set the mode to Touch instead of Glove or Pen mode If liquid is spilled on the touchscreen causing a wet area the area will stop responding to any inputs For the area to function again ...

Page 30: ...g Multi touch Gestures You can interact with your computer by placing two fingers on the screen The movement of the fingers across the screen creates gestures which send commands to the computer Here are the multi touch gestures that you can use Gestures Actions finger down finger up Descriptions Pan Scroll or Drag 1 or 2 fingers up or down Use panning to see another part of a page that has scroll...

Page 31: ... specific gesture Press and Tap Press on target and tap using a second finger Use press and tap to access the shortcut menu Two finger Tap Tap two fingers at the same time where the target is in the midpoint between the fingers The function is defined by applications that support the specific gesture Flicks Make quick drag gestures in the desired direction Flick left or right to navigate back and ...

Page 32: ...d one of the tether s loop through the hole of the stylus tie a dead knot at the end and pull the tether so that the knot fills in the hole and prevents the tether from falling off 2 Insert the other loop to the tether hole on the computer Then insert the stylus through the loop and pull it tight 3 When not in use store the stylus in the stylus slot ...

Page 33: ...k module supports IEEE 802 11ax compatible with 802 11a b g n ac Turning On Off the WLAN Radio To turn on the WLAN radio Click Settings Network Internet Wi Fi Slide the Wi Fi switch to the On position To turn off the WLAN radio You can turn off the WLAN radio the same way you turn it on If you want to quickly turn off all wireless radio simply switch on Airplane mode Click Settings Network Interne...

Page 34: ... refer to Windows online help Using the Bluetooth Feature The Bluetooth technology allows short range wireless communications between devices without requiring a cable connection Data can be transmitted through walls pockets and briefcases as long as two devices are within range Turning On Off the Bluetooth Radio To turn on the Bluetooth radio Click Settings Devices Bluetooth Slide the Bluetooth s...

Page 35: ... to connect to you will need to enter the pertinent information For detailed information on using the Bluetooth feature see Windows online Help Using the WWAN Feature Optional A WWAN Wireless Wide Area Network uses mobile telecommunication cellular network technologies to transfer data The WWAN module of your computer supports 3G and 4G LTE NOTE Your model only supports data transmission voice tra...

Page 36: ...ode Slide the Cellular switch to the On position To turn off the WWAN radio You can turn off the WWAN radio the same way you turn it on If you want to quickly turn off all wireless radio simply switch on Airplane mode Click Settings Network Internet Airplane mode Slide the Airplane mode switch to the On position Setting up a WWAN Connection Click Settings Network Internet Cellular For detailed inf...

Page 37: ... statement for all laser based devices Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure NOTE The DVD drive is classified as a Class 1 laser product This label is located on the DVD drive NOTE This product incorporates copyright protection technology that is protected by method claims of certain U S pate...

Page 38: ...disc place down the disc in the tray with its label facing up Slightly press the center of the disc until it clicks into place To remove a disc hold the disc by its outer edge and lift it up from the tray 4 Gently push the tray back into the drive NOTE In the unlikely event that you are unable to release the drive tray by pressing the eject button you can manually release the disc See DVD Drive Pr...

Page 39: ...ides touching freezing metal with your finger can cause frostbite The fingerprint scanner provides a strong authentication mechanism based on fingerprint recognition You can log on to Windows and dismiss the lock screen with an enrolled fingerprint instead of a password Enrolling a Fingerprint NOTE You can enroll a fingerprint only after creating a password for the Windows user account 1 Click Set...

Page 40: ...The fingerprint login process can take a while This is because the system has to check hardware devices and security configuration before initiating the fingerprint scanner With an enrolled fingerprint the user can log on by tapping the Fingerprint option in Windows login screen and then placing the finger on the scanner The user can also dismiss the lock screen with the fingerprint The fingerprin...

Page 41: ...evice Configuration RFID Card Reader See Chapter 5 for information on BIOS Setup For optimal results when reading an RFID tag have the tag face the antenna in the same orientation as indicated by the icon on the exterior of the Tablet PC The icon indicates where the RFID antenna is located NOTE When not using an RFID card do not leave it within or near the antenna area For enhanced applications an...

Page 42: ...rcodes 1 Start your processing software and open a new or existing file Place the insertion point or called cursor where you want the data to be entered 2 Press the Trigger button on your computer The button function is configured by G Manager 3 Aim the scan beam at the barcode The scan beam projected from the lens varies with models Adjust the lens distance from the barcode shorter for a smaller ...

Page 43: ... computer operates either on external AC power or on internal battery power This chapter tells you how you can effectively manage power To maintain optimal battery performance it is important that you use the battery in the proper way ...

Page 44: ...d When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or computer When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your computer runs on DC power but an electrical outlet...

Page 45: ...of high temperature conditions In such conditions the battery will be regarded as fully charged at 80 capacity The battery level may automatically lessen due to the self discharge process even when the battery pack is fully charged This happens no matter if the battery pack is installed in the computer To charge the battery pack connect the AC adapter to the computer and an electrical outlet The B...

Page 46: ...level indication is an estimated result The actual operating time can be different from the estimated time depending on how you are using the computer The operating time of a fully charged battery pack depends on how you are using the computer When your applications often access peripherals you will experience a shorter operating time The two battery packs are discharged in parallel By Operating S...

Page 47: ...ing The icon shows the charge remaining in 10 percent increments until the charge reaches the low battery level Low The battery charge has reached the low battery level Critically low The battery charge has reached the critical battery level By default Windows will display a notification and put your computer into Hibernation When the battery is low the computer s Battery Indicator also blinks red...

Page 48: ...nd installation method for the Expansion model is the same 1 Turn off the computer and disconnect the AC adapter Skip this step if you are hot swapping the battery pack 2 Carefully place the computer upside down 3 Locate the battery pack you want to remove or 4 Slide the battery latch toward the right and then upwards to release the battery pack 5 Remove the battery pack from its compartment 6 Fit...

Page 49: ...43 7 Slide the battery latch toward the locked position CAUTION Make sure the battery latch is correctly locked not revealing the underneath red part Correct Incorrect revealing red part ...

Page 50: ...ggestions Do not disable Power Management Decrease the LCD brightness to the lowest comfortable level Shorten the length of time before Windows turn off the display When not using a connected device disconnect it Turn off the wireless radio if you are not using the wireless module such as WLAN Bluetooth or WWAN Turn off the computer when you are not using it ...

Page 51: ...ur Computer You can expand the capabilities of your computer by connecting other peripheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter ...

Page 52: ...evices such as a digital camera scanner printer and mouse USB 3 1 Gen 2 supports a transfer rate up to 10 Gbit s USB Type C Optional Select models have a USB 3 1 Gen 2 Type C port USB Type C or simply USB C is a physical USB connector format that features small size and free orientation This port supports USB 3 1 Gen 2 up to 10 Gbps DisplayPort over USB C USB Power Delivery Note that you should us...

Page 53: ... the latter case charging will stop when the battery level gets low 20 capacity Notes and Cautions on USB Charging To use the USB charging feature you must first enable the feature by running the BIOS Setup program or the G Manager program See Advanced Menu in Chapter 5 or G Manager in Chapter 6 Otherwise the PowerShare USB port functions as a standard USB 2 0 port Before connecting a device for c...

Page 54: ...ted during power off state For USB devices which do not require charging connect them to other USB ports on your computer Connecting a Monitor Your computer has an HDMI connector HDMI High Definition Multimedia Interface is an audio video interface that transmits uncompressed digital data and therefore delivers true HD quality Select models have a VGA connector Select models have a DisplayPort con...

Page 55: ...splay output by pressing the Fn F5 hot keys You can also change the display through Windows Control Panel Connecting a Serial Device Your computer has a serial port for connecting a serial device The location of depends on your model or Select Expansion models have a serial port ...

Page 56: ...dio Device The audio combo connector is the 4 pole TRRS 3 5mm type so you can connect a compatible headset microphone SAFETY WARNING To prevent possible hearing damage do not listen at high volume levels for long periods ...

Page 57: ...orage card 1 Locate the storage card reader and open the protective cover 2 Align the card with its connector pointing to the slot and its label facing up Slide the card into the slot until it reaches the end 3 Close the cover 4 Windows will detect the card and assign it a drive name To remove a storage card 1 Open the cover 2 Select File Explorer and select Computer 3 Right click the drive with t...

Page 58: ...hentication and interact intelligently with a smart card reader To insert a smart card 1 Locate the smart card slot and open the protective cover 2 Slide the smart card with its label and embedded computer chip facing up into the slot 3 Close the cover To remove a smart card 1 Open the cover 2 Make sure that the third party smart card software is not accessing the smart card 3 Pull the card out of...

Page 59: ...cover 2 Slide the ExpressCard with its label facing up all the way into the slot until the rear connectors click into place 3 Close the cover To remove an ExpressCard 1 Open the cover 2 Double click the Safely Remove Hardware icon found on the Windows taskbar and the Safely Remove Hardware window appears on screen 3 Select highlight the ExpressCard from the list to disable the card 4 Slightly push...

Page 60: ...ith its label facing up into the slot until the eject button pops out 3 Close the cover To remove a PC Card 1 Open the cover 2 Double click the Safely Remove Hardware icon found on the Windows taskbar and the Safely Remove Hardware window appears on screen 3 Select highlight the PC Card from the list to disable the card 4 Push the eject button and the card will slide out slightly 5 Pull the card o...

Page 61: ... if you are expanding your computer from one SSD to two SSDs If you are replacing an existing SSD pry the rubber strip of the SSD SSD 1 or SSD 2 to release the strip and using the rubber strip pull the SSD canister out of the slot 4 Noting the orientation insert the SSD canister all the way into the slot 5 Make sure the rubber strip is engaged 6 Close the cover ...

Page 62: ...BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features This chapter tells you how to use the BIOS Setup Utility ...

Page 63: ...Under Advanced startup click Restart now In the boot options menu click Troubleshoot Advanced options UEFI Firmware Settings Click Restart In the next menu that appears use the arrow key to select Setup Utility and press Enter The BIOS Setup Utility main screen appears In general you can use the arrow keys to move around and F5 F6 keys to change the setup values Keyboard information can be found a...

Page 64: ... First according to your needs Legacy USB Support enables or disables the system s support for Legacy USB device in DOS mode CSM Support enables or disables CSM Compatibility Support Mode You can set this item to Yes for backward compatibility with legacy BIOS services PXE Boot sets the PXE boot to UEFI or Legacy PXE Preboot eXecution Environment is an environment to boot computers using a network...

Page 65: ... USB 2 0 port For detailed information on the PowerShare USB port see Connecting a Device for USB Charging in Chapter 4 MAC Address Pass Through allows the system specific MAC address to pass through a connected dock meaning the dock specific MAC address will be overridden by the system specific MAC address This feature only works for UEFI PXE boot Active Management Technology Support This item ap...

Page 66: ...veral hardware components The items available for setting depend on your model Diagnostics and System Tester H2ODST Tool performs system baseline check Recovery Partition allows you to restore your Windows 10 system to the factory default state by using the recovery partition feature Recovery partition is a portion of your hard disk drive that is set aside by the manufacturer to hold the original ...

Page 67: ...abled the password you set must contain at least one upper case letter one lower case letter and one digit Password Configuration sets the minimum password length Enter the number in the input field and select Yes The number should be between 4 and 64 Password on Boot allows you to enable or disable the entering of password for booting up your system Secure Boot Configuration You can access this i...

Page 68: ... Intel Trusted Execution Technology enables utilization of additional hardware capabilities provided by Intel Trusted Execution Technology Boot Menu The Boot menu sets the sequence of the devices to be searched for the operating system Press the arrow key to select a device on the boot order list and then press key to change the order of the selected device The X sign after a device name means the...

Page 69: ...63 Discard Changes restores the previous values for all the items Saves Changes saves the changes you have made ...

Page 70: ...64 Chapter 6 Using Getac Software Getac software includes application programs for specific computer components and utility programs for overall management This chapter briefly introduces the programs ...

Page 71: ...ws you to view manage and configure several system functions and features The G Manager home menu presents four categories Select a category name to open it For detailed information see the program s online help Select About Help ...

Page 72: ...intenance Taking good care of your computer will ensure a trouble free operation and reduce the risk of damage to your computer This chapter gives you guidelines covering areas such as protecting storing cleaning and traveling ...

Page 73: ... a virus detecting program to monitor potential viruses that could damage your files Using the Cable Lock You can use a Kensington type cable lock to protect your computer against theft The cable lock is available in most computer stores To use the lock loop the lock cable around a stationary object such as a table Insert the lock to the Kensington lock hole and turn the key to secure the lock Sto...

Page 74: ...puter Do not cover or block any ventilation openings on the computer For example do not place the computer on a bed sofa rug or other similar surface Otherwise overheating may occur that results in damage to the computer As the computer can become very hot during operation keep it away from objects that are vulnerable to heat Keep the computer at least 13 cm 5 inches away from electrical appliance...

Page 75: ...e tape to remove the dust and grease on its surface If water or liquid is split onto the computer wipe it dry and clean when possible Though your computer is water proof do not leave the computer wet when you can dry it If the computer gets wet where the temperature is 0 C 32 F or below freeze damage may occur Make sure to dry the wet computer Battery Pack Guidelines Recharge the battery pack when...

Page 76: ...en the computer is in Sleep mode Abruptly removing the battery pack may cause loss of data or the computer may become unstable avoid touching the battery pack terminals or damage may occur thereby causing improper operation to it or the computer The computer s input voltage and surrounding temperature will directly affect the battery pack s charge and discharge time charging time will be prolonged...

Page 77: ...isplay Cleaning the display with the power on may cause improper operation Do not use excessive force on the display Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display In low and high temperatures below 5 o C 41 F and above 60 o C 140 F the touchscreen may have a slower response time or register the touch in the wrong location It will go b...

Page 78: ...C adapter from the computer and take it with you Use the AC adapter as the power source and as a battery charger Hand carry the computer Do not check it in as luggage If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat When going through airport security it is recommended that you send the computer and flash disks through the...

Page 79: ... Computer problems can be caused by hardware software or both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems ...

Page 80: ...he cable connections are correct and secure Make sure that the configuration information is properly set in the BIOS Setup program Make sure that all the device drivers are correctly installed Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to consult one for a...

Page 81: ...ften partially recharge and discharge the battery might not be charged to its full potential Initialize the battery to solve the problem The battery operating time indicated by the battery meter does not match the actual operating time The actual operating time can be different from the estimated time depending on how you are using the computer If the actual operating time is much less than the es...

Page 82: ...nding temperature is too high or too low It is not a malfunction in this situation Bad dots appear on the display at all times A small number of missing discolored or bright dots on the screen are an intrinsic characteristic of TFT LCD technology It is not regarded as an LCD defect DVD Drive Problems The DVD drive cannot read a disc Make sure that the disc is correctly seated in the tray with the ...

Page 83: ...ingerprint in Windows Hello When placing your finger on the scanner make sure your finger aims at the center of the scanner surface and covers as much area as possible If a fingerprint login frequently fails try enrolling again Hardware Device Problems The computer does not recognize a newly installed device The device may not be correctly configured in the BIOS Setup program Run the BIOS Setup pr...

Page 84: ...n t remove it Wait for the keyboard to air dry before using the computer again The touchpad does not work or the pointer is difficult to control with the touchpad Make sure that the touchpad is clean LAN Problems I cannot access the network Make sure that the LAN cable is properly connected to the RJ45 connector and the network hub Make sure that the network configuration is appropriate Make sure ...

Page 85: ...ctly Make sure that the software is correctly installed If an error message appears on the screen consult the software program s documentation for further information If you are sure the operation has stop reset the computer Sound Problems No sound is produced Make sure that the volume control is not set too low Make sure that the computer is not in Sleep mode If using an external speaker make sur...

Page 86: ...r may be in an out of range situation Move your computer closer to the Access Point or another WLAN device it is associated with Check if there is high interference around the environment and solve the problem as described next Radio interference exists Move your computer away from the device causing the radio interference such as microwave oven and large metal objects Plug your computer into an o...

Page 87: ...is configured with the same security option encryption to the Access Point Use the Web Manager Telnet of the Access Point to check whether it is connected to the network Reconfigure and reset the Access Point I cannot access the network Make sure that the network configuration is appropriate Make sure that the user name or password is correct You have moved out of range of the network Turn off pow...

Page 88: ...ich has one or more USB 3 1 3 0 devices connected the USB 3 1 3 0 device can interfere with the radio frequency causing poor GPS signal reception To solve the problem in this situation run the BIOS Setup Utility go to Advanced Device Configuration Docking USB Port Setting and change the setting to USB 2 0 ...

Page 89: ...nd you cannot use the restart function of the operating system reset the computer Reset the computer by any of these methods Press Ctrl Alt Del on the keyboard This opens the Ctrl Alt Del screen where you can select actions including Restart If the above action does not work press and hold the power button for more than 5 seconds to force the system to turn off Then turn on the power again ...

Page 90: ...in time if you have created a restore point Recover from a drive If you have created a recovery drive on Windows 10 you can use the recovery drive to reinstall Windows Reset this PC This option allows you to reinstall Windows with or without keeping your files See Microsoft website for more information NOTE If you are in a situation where your computer won t boot into Windows you can access the Ad...

Page 91: ...NG Using this feature will reinstall Windows to your system and configure it to the system s factory default settings All data on the hard disk drive will be lost Make sure that power is not interrupted during the recovery process An unsuccessful recovery may result in Windows startup problems To restore your system to the factory default state 1 Connect the AC adapter 2 Run BIOS Setup Utility Sel...

Page 92: ...one after installing Windows To manually install drivers and utilities 1 Start up the computer 2 Skip this step if your model has a DVD drive Prepare an external CD DVD drive with USB connection Connect the drive to your computer Wait for the computer to recognize the drive 3 Insert the Driver disc Make sure you use the disc that matches the Windows version of your computer 4 The autorun program s...

Page 93: ...mode blackout mode capacitive multi touch 10 point option Controller UMA Intel UHD Graphics 620 Option Nvidia GTX1050 MXM card for models with discrete GPU Audio Features High Definition audio Microphone Integrated x 2 Mic Array Speaker Speaker 2 Keyboard Standard keys with numeric pad keys 12 function keys special Fn Function key and Windows keys with backlight Pointing device Glide touchpad with...

Page 94: ...TE external accessible SIM card slot Camera option FHD Webcam IR sensor option Barcode scanner option 1D and 2D RFID reader option USB interface contactless supporting HF 13 56 MHz Security Kensington lock TPM 2 0 Fingerprint scanner option Power AC adapter Universal AC adapter 90 W or 120 W for models with discrete GPU input 100 240 VAC output 19 V Battery pack x 2 Standard model Lithium ion Pris...

Page 95: ...nd safety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only ...

Page 96: ...ar installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on ...

Page 97: ...ment approved for UL 121201 CSA C22 2 NO 213 Nonincendive Electrical Equipment for use in Class 1 Division 2 Group A B C and D Maximum ambient temperature 40 C WARNING To prevent ignition of a hazardous atmosphere batteries must only be changed or charged in an area known to be non hazardous EXPLOSION HARZARD WARNING External connections hubs through the connectors as mentioned USB connector Ether...

Page 98: ...e a reverse charge or a reverse connection Do not connect the battery with AC plug outlet or car plugs Do not adapt the battery to unspecified applications Do not short circuit the battery Do not drop or subject the battery to impacts Do not penetrate with a nail or strike with a hammer Do not directly solder the battery Do not disassemble the battery Warning Keep the battery away from infants Sto...

Page 99: ... av batteri Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten Brukte batterier kasseres i henhold til fabrikantens instruksjoner SWEDISH VARNING Explosionsfara vid felaktigt batteribyte Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren Kassera använt batteri enligt fabrikantens instruktion FINNISH VAROITUS Paristo voi räjähtää ...

Page 100: ...tails in your area for recycling options or proper disposal About the AC Adapter Use only the AC adapter supplied with your computer Use of another type of AC adapter will result in malfunction and or danger Do not use the AC adapter in a high moisture environment Never touch it when your hands or feet are wet Allow adequate ventilation around the AC adapter when using it to operate the device or ...

Page 101: ...evice or its AC adapter or place it under a blanket or pillow and avoid contact between your body and your device when the AC adapter is connected to a power source Take special care if you have a physical condition that affects your ability to detect heat against the body If your device is used for long periods its surface can become very warm While the temperature may not feel hot to the touch i...

Page 102: ...quency energy produced by this device is well below the maximum exposure allowed by the Federal Communications Commission FCC This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation The FCC lim...

Page 103: ...to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing Pour empêcher que cet appareil cause du brouillage au service faisant l objet d une licence il doit être utilisé à l intérieur et devrait être placé loin des fenêtres afin de fournir un écran de blindage maximal Si le matériel ou son antenne...

Page 104: ...Norwegian Dette produktet er i henhold til bestemmelsene i det europeiske direktivet 2014 53 EU Portuguese Este produto cumpre com as normas da Diretiva Européia 2014 53 EU Spanish Este producto cumple con las normas del Directivo Europeo 2014 53 EU Swedish Denna produkt har tillverkats i enlighet med EG direktiv 2014 53 EU Notices CE Max power WWAN 23 71dBm WLAN 2 4G 16 5dBm WLAN 5G 17dBm BT 11dB...

Page 105: ...al laws and regulations your product and or its battery shall be disposed of separately from household waste When this product reaches its end of life take it to a collection point designated by local authorities Proper recycling of your product will protect human health and the environment ...

Page 106: ...g Your portable Getac products contain hazardous materials While they pose no risk to you during normal use they should never be disposed with other wastes Getac provides a free take back service for recycling your Getac products Our electronics recycler will provide competitive bids for recycling non Getac products as well For Battery Recycling The batteries used to power your portable Getac prod...

Page 107: ... without enabled power management features Earning the ENERGY STAR When every home office is powered by equipment that has earned the ENERGY STAR the change will keep over 289 billion pounds of greenhouse gases out of the air If left inactive ENERGY STAR qualified computers enter a low power mode and may use 15 watts or less New chip technologies make power management features more reliable depend...

Page 108: ...gas emissions Getac Product Compliance All Getac products with ENERGY STAR logo comply with the ENERGY STAR standard and the power management feature is enabled by default As recommended by the ENERGY STAR program for optimal energy savings the computer is automatically set to sleep after 15 minutes in battery mode and 30 minutes in AC mode of user inactivity To wake up the computer press the powe...

Page 109: ...800 822 8837 Call2Recycle is a product stewardship program providing no cost battery and cellphone recycling solutions across the U S and Canada Operated by Call2Recycle Inc a 501 c 4 nonprofit public service organization the program is funded by battery and product manufacturers committed to responsible recycling See more at http www call2recycle org ...

Page 110: ...of the chemicals listed under Proposition 65 This does not mean the products pose a significant risk of exposure As the consumers have the right to know about the products they purchase we are giving this warning on our packaging and user manual to keep our consumers well informed WARNING This product can expose you to chemicals including lead TBBPA or formaldehyde which are known to the State of ...

Page 111: ... user replaceable Replacement instructions can be found in Replacing the Battery Pack in Chapter 3 The bridge battery and button cell must be replaced by Getac authorized service centers Visit the website at http us getac com support support select html for authorized service center information External Enclosure The external enclosure of the product can be removed using screwdrivers The external ...

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