IBM ThinkPad G40 Series Service And Troubleshooting Manual Download

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ThinkPad

G40

Series

Service

and

Troubleshooting

Guide

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Summary of Contents for ThinkPad G40 Series

Page 1: ...ThinkPad G40 Series Service and Troubleshooting Guide...

Page 2: ......

Page 3: ...ThinkPad G40 Series Service and Troubleshooting Guide...

Page 4: ...OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could in...

Page 5: ...such as speakers or monitors with external power adapters If you have such a product this information applies to your product In addition your computer product may contain a coin sized internal batter...

Page 6: ...wer cord or power adapter has been exposed to water v The product has been dropped or damaged in any way v The product does not operate normally when you follow the operating instructions Note If you...

Page 7: ...ords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac i...

Page 8: ...ook PCs utilize a rechargeable battery pack to provide system power when in portable mode Batteries supplied by IBM for use with your product have been tested for compatibility and should only be repl...

Page 9: ...e features CD and DVD drive safety CD and DVD drives spin discs at a high speed If a CD or DVD is cracked or otherwise physically damaged it is possible for the disc to break apart or even shatter whe...

Page 10: ...move the power cord from the outlet Attach the signal cables to receptacles Remove signal cables from receptacles Attach the power cord to an outlet Remove all cables from devices Turn the device ON T...

Page 11: ...t use your computer with the telephone cable connection Do not connect the cable to or disconnect it from the telephone outlet on the wall DANGER Storing the rechargeable battery pack The battery pack...

Page 12: ...here is danger of explosion The lithium battery contains lithium and can explode if it is not properly handled or disposed of Replace only with a battery of the same type To avoid possible injury or d...

Page 13: ...such as v Never install telephone wiring during an electrical storm v Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations v Never touch uninsulat...

Page 14: ...diation above a Class 1 level during normal operation user maintenance or servicing Some drives contain an embedded Class 3A laser diode Note this warning DANGER DANGER Store packing materials safely...

Page 15: ...le or wire then the following warning applies WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the Stat...

Page 16: ...xiv ThinkPad G40 Series Service and Troubleshooting Guide...

Page 17: ...tive methods are on your hard disk which eliminates having to locate misplaced CDs and problems associated with using an incorrect CD version The complete backup of all the files and programs that IBM...

Page 18: ...xvi ThinkPad G40 Series Service and Troubleshooting Guide...

Page 19: ...orrectly press the Access IBM button during the startup sequence of your computer and start the IBM Rescue and Recovery Use this area to run diagnostics restore your backups assuming you have made bac...

Page 20: ...n brief video clips that show you how to perform certain tasks such as replacing your battery inserting a PC Card or upgrading your memory Click the play button to watch the video clip xviii ThinkPad...

Page 21: ...20 Computer screen problems 22 Battery problems 24 Hard disk drive problems 25 Startup problems 26 Other problems 27 Starting IBM BIOS Setup Utility 30 Recovering pre installed software 32 Replacing...

Page 22: ...xx ThinkPad G40 Series Service and Troubleshooting Guide...

Page 23: ...Chapter 1 Overview of your new ThinkPad computer Your ThinkPad at a glance 2 Features 3 Specifications 5 Caring for your ThinkPad computer 6 Copyright IBM Corp 2004 1...

Page 24: ...al storage drive in the fixed bay depending on model PC Card slots Rear view Wireless antenna on some models Monitor connector Parallel connector PS 2 connector USB connectors Ethernet connector Modem...

Page 25: ...0 GB depending on the model Display The color display uses TFT technology v Size 14 1 inch or 15 0 inch v Resolution LCD 1024 x 768 or 1400 x 1050 depending on the model External monitor Up to 2048 x...

Page 26: ...nufacturers Association 100 v 2 MB 3 5 inch unformatted diskette 2 HD ANSI X3 171 ISO 9529 ECMA 125 External interface v Parallel connector IEEE 1284A v PS 2 mouse keyboard combination connector v Ext...

Page 27: ...perature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F v Relative humidity Operating with no diskette in the drive 8 to 95 Operating with a diskette in t...

Page 28: ...ep your computer away from magnets activated cellular phones electrical appliances or speakers within 13cm 5 in v Avoid subjecting your computer to extreme temperatures below 5 C 41 F or above 35 C 95...

Page 29: ...our computer modem might use only an analog telephone network or public switched telephone network PSTN Do not connect the modem to a PBX private branch exchange or any other digital telephone extensi...

Page 30: ...nt 6 Rinse the sponge with clean running water 7 Wipe the cover with the clean sponge 8 Wipe the surface again with a dry soft lint free cloth 9 Wait for the surface to dry completely and remove any f...

Page 31: ...50 50 mixture of isopropyl alcohol and water that does not contain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be su...

Page 32: ...Caring for your ThinkPad computer 10 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 33: ...problem 18 Keyboard problems 19 TrackPoint problems 19 Standby or hibernation problems 20 Computer screen problems 22 Battery problems 24 Hard disk drive problems 25 Startup problems 26 Other problems...

Page 34: ...ve time to run the entire test do not interrupt the test while it is running The System Test of the Test Scripts runs some tests of critical hardware components but it does not run all of the diagnost...

Page 35: ...he access to EEPROM has failed Have the computer serviced 0188 Invalid RFID Serialization Information Area The EEPROM checksum is not correct block 0 and 1 The system board should be replaced and the...

Page 36: ...ng the test have the computer serviced 0230 Shadow RAM error The shadow RAM failed Test your computer s memory with PC Doctor If you added a memory module just before turning the computer on reinstall...

Page 37: ...he is disabled Have the computer serviced 02F4 EISA CMOS not writable Have the computer serviced 02F5 DMA test failed Have the computer serviced 02F6 Software NMI failed Have the computer serviced 02F...

Page 38: ...or password is set Type the password and press Enter to use the computer If the power on password is not accepted a supervisor password might have been set Type the supervisor password and press Enter...

Page 39: ...d listen again If you are using an external monitor refer to Computer screen problems on page 22 Solution If a power on password is set press any key to display the power on password prompt and then t...

Page 40: ...the actual screen start the ThinkPad Configuration Program and click LCD then select the Screen expansion function The image might still look slightly distorted A password problem Problem I forgot my...

Page 41: ...ard again If the keyboard problem is resolved carefully reconnect the external numeric keypad external keyboard or mouse making sure that you have seated the connectors properly If the external numeri...

Page 42: ...le the TrackPoint using the ThinkPad Configuration Program Note For more information see the manual supplied with the mouse Problem The mouse buttons do not work Solution Change the mouse driver to St...

Page 43: ...mains blank Solution Check whether an external monitor was disconnected while the computer was in standby mode Do not disconnect the external monitor while the computer is in standby mode or hibernati...

Page 44: ...ause the computer to enter hibernation mode Solution The computer cannot enter hibernation mode If the hibernation mode is not enabled To enable it do as follows 1 Start the ThinkPad Configuration Pro...

Page 45: ...is correct To check these settings do as follows For Windows XP 1 Click Start 2 Click Control Panel 3 Click Appearance and Themes in the Pick a category section 4 Click Display in the Pick a Control P...

Page 46: ...overlay window appears when you try to start DVD playback or You get poor or no playback while running video playback DVD playback or game applications Solution Do either of the following v If you ar...

Page 47: ...hot If the battery feels hot remove it from the computer and allow it to cool to room temperature After it cools reinstall it and recharge the battery If it still cannot be charged have it serviced H...

Page 48: ...the blue Access IBM button to open the Rescue and Recovery workspace To interrupt normal startup press the blue Access IBM button A window such as this will appear 3 After the Rescue and Recovery work...

Page 49: ...The computer locks or does not accept any input Solution Your computer might lock when it enters standby mode during a communication operation Disable the standby timer when you are working on the ne...

Page 50: ...andard for your country Usually a disk that meets the local standards is marked with a CD logo as shown below on the label If you use a disk that does not meet these standards we cannot guarantee that...

Page 51: ...uency dynamically 1 when the system operates in battery mode 2 when the system increases power consumption 3 when system temperature increases To avoid or reduce this problem do one or all of the foll...

Page 52: ...dow is displayed Click Yes The computer restarts and IBM BIOS Setup Utility screen appears If you have set a supervisor password the IBM BIOS Setup Utility menu appears after you enter the password Yo...

Page 53: ...elect Restart then press Enter Move the cursor to the option you want for restarting your computer then press Enter Your computer restarts Solving computer problems Chapter 2 Solving computer problems...

Page 54: ...ur on board help For more information about the IBM Rescue and Recovery see Introducing Rescue and Recovery in Access IBM To recover the hard disk to its original contents do the following Note The re...

Page 55: ...k v Do not apply pressure to the cover of the drive v Do not touch the connector The drive is very sensitive Incorrect handling can cause damage and permanent loss of data on the hard disk Before remo...

Page 56: ...ay from the computer 6 Do not remove the screws from the sides of the cover instead detach the cover from the hard disk drive by pulling in the direction of the arrows first 1 and then 2 7 Attach the...

Page 57: ...firmly install them 9 Turn the computer over so that its bottom side is up Reinstall the screw 10 Reinstall the battery 11 Turn the computer over again Connect the ac adapter and the cables to the co...

Page 58: ...ter might not be able to enter hibernation mode If this happens turn off the computer 2 Close the computer display and turn the computer over 3 Slide the battery latch to unlock it 1 then remove the b...

Page 59: ...the battery space in the computer 1 then gently push the battery into the space 2 5 Slide the battery latch to lock it 6 Turn the computer over again Connect the ac adapter and the cables to the comp...

Page 60: ...Replacing the battery 38 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 61: ...Chapter 3 Getting help and service from IBM Getting help and service 40 Getting help on the Web 40 Calling IBM 40 Getting help around the world 43 Copyright IBM Corp 2004 39...

Page 62: ...nal Computing home page is www ibm com pc IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www ibm com pc support Research this Web site to learn how to so...

Page 63: ...that you have downloaded the most current drivers and system updates run diagnostics and recorded information before you call When calling for technical assistance please have the following informatio...

Page 64: ...201 Indonesia Bahasa Indonesian English 62 21 523 8535 Ireland English 01 815 9200 Italy Italian 02 7031 6101 Japan Japanese 0120 887 874 Overseas calls 81 44 230 2037 Luxembourg French 298 977 5063 M...

Page 65: ...available for your computer Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of s...

Page 66: ...Getting help and service 44 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 67: ...the guidelines found in radio frequency safety standards and recommendations IBM believes the integrated wireless cards are safe for use by consumers These standards and recommendations reflect the c...

Page 68: ...s and Canada in Extended Channel Mode may use frequencies not authorized for use in the United States and Canada When used with an authorized Wireless Access Point that is Wi Fi compliant or in Ad Hoc...

Page 69: ...CI Adapter and select Properties 6 Click the Advanced tab 7 Select Extended Channel Mode and set the value to Enable Note The above applies only to systems with the 802 11b wireless function that supp...

Page 70: ...48 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 71: ...e either on site or at an IBM service center as determined by IBM v Engineering Change management Occasionally there might be changes that are required after a product has been shipped from IBM In tho...

Page 72: ...problem refer to the information for the operating system or application program Calling for service Please have the following information ready v Machine type model and serial number v Description of...

Page 73: ...pt is the Date of Installation unless IBM or your reseller informs you otherwise Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a remov...

Page 74: ...of your problem and help you resolve it over the telephone The type of warranty service applicable to your Machine is specified in Part 3 Warranty Information You are responsible for downloading and i...

Page 75: ...to your facilities to permit IBM to fulfill its obligations and d inform IBM or your reseller of changes in the Machine s location 4 a ensure all information about identified or identifiable individu...

Page 76: ...E 2 LOSS OF OR DAMAGE TO DATA 3 SPECIAL INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES OR 4 LOST PROFITS BUSINESS REVENUE GOODWILL OR ANTICIPATED SAVINGS SOME STATES OR JURIS...

Page 77: ...replaces item 1 of this section 1 damages for bodily injury including death or physical harm to real property and tangible personal property caused by IBM s negligence and Governing Law The following...

Page 78: ...ntitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chairman of the proceedings Vacancies in the post of chairman shall be...

Page 79: ...edings shall continue from the stage they were at when the vacancy occurred If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoint...

Page 80: ...f arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator who shall act as chair...

Page 81: ...m an IBM reseller approved by IBM to perform warranty service on that Machine in that country Warranty service in Africa is available within 50 kilometers of an IBM approved service provider You are r...

Page 82: ...y of the country of your registered office and or commercial site location only are competent 4 in France Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Comoros Congo Rep...

Page 83: ...re the parties expressly waive the application of paragraph 595 1 figure 7 of the Code IBM may however institute proceedings in a competent court in the country of installation In Estonia Latvia and L...

Page 84: ...INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES 3 LOST PROFITS EVEN IF THEY ARISE AS AN IMMEDIATE CONSEQUENCE OF THE EVENT THAT GENERATED THE DAMAGES OR 4 LOSS OF BUSINESS REV...

Page 85: ...et your money refunded The second paragraph does not apply What IBM Will Do to Correct Problems The following is added to this section During the warranty period transportation for delivery of the fai...

Page 86: ...BM with fraud or gross negligence and for express warranty The following sentence is added to the end of item 2 IBM s liability under this item is limited to the violation of essential contractual ter...

Page 87: ...to the Default Items for Which IBM is Not Liable Save with respect to any liability referred to in item 1 above under no circumstances is IBM its suppliers or resellers liable for any of the following...

Page 88: ...ill not in any event except as provided in items 1 and 2 above exceed the greater of 1 Pounds Sterling 75 000 or 2 125 of the total purchase price payable or the charges for the Machine directly relat...

Page 89: ...and as described below Warranty service may be provided by your reseller if approved by IBM to perform warranty service Scheduling of service will depend upon the time of your call and is subject to p...

Page 90: ...ill deliver or mail as IBM specifies prepaid unless IBM specifies otherwise the failing Machine suitably packaged to a location IBM designates After IBM has repaired or exchanged the Machine IBM will...

Page 91: ...s 852 2825 7799 Business customers 852 8205 0333 Singapore 65 1 800 840 9911 Columbia 980 912 3021 Spain 91 662 4216 Denmark 45 20 82 00 Sweden 08 477 4420 Ecuador 1 800 426911 option 4 Switzerland 05...

Page 92: ...t 001 866 434 2080 where you will be directed to the nearest Authorized Service Center Should no Authorized Service Center exist in your city location or within 50 miles of your city or location the g...

Page 93: ...can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A Processing date data This IBM hardware product and IBM software product...

Page 94: ...eception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures v Reorient or relocate the recei...

Page 95: ...MB 003 du Canada European Community Directive Conformance Statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws o...

Page 96: ...ontains heavy metal Soldering with lead is used on the printed circuit board To properly dispose of the disused printed circuit board follow the instructions in Collecting and recycling a disused Thin...

Page 97: ...ecovery IBM logo ThinkPad PS 2 TrackPoint Rapid Restore Microsoft and Windows are trademarks of Microsoft Corporation in the United States and or other countries Intel Pentium Celeron and Intel SpeedS...

Page 98: ...76 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 99: ...Appendix C Notices 77...

Page 100: ...S OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE U S Government Users Restricted Rights Use duplication or disclosure restricted by...

Page 101: ...Appendix C Notices 79...

Page 102: ...NTIE DE QUALITE ET D ADEQUATION A UN USAGE PARTICULIER U S Government Users Restricted Rights Utilisation duplication ou divulgation limit es par le Contract Schedule ADP GSA avec IBM Corporation Lotu...

Page 103: ...ebut is Lotus FastSite the suite s new document publishing tool for the Web Organizer time and contact manager Lotus Organizer is the award winning personal and group scheduler with more than 20 milli...

Page 104: ...d easy You created the content now you can easily format it for publishing to the Internet or your company s intranet Year 2000 Ready Be ready for the new millennium SmartSuite applications are consis...

Page 105: ...ent The Proof of Purchase for the IBM Personal Computer boxed with this Lotus SmartSuite Millennium brochure should be retained to support your entitlement Program Service Only 30 day up and running s...

Page 106: ...omes with your IBM PC for details of where to call for this free introductory telephone support Lotus Warranty Support Lotus Warranty support is not included with this offer Lotus on the Web The Lotus...

Page 107: ...Appendix C Notices 85...

Page 108: ...86 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 109: ...Appendix C Notices 87...

Page 110: ...88 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 111: ...Information about hard disk capacity xv K keyboard problems 19 O on board help xvii P password problems 18 PC Doctor 12 power switch problems 18 problems troubleshooting 13 Product Recovery program 3...

Page 112: ...90 ThinkPad G40 Series Service and Troubleshooting Guide...

Page 113: ......

Page 114: ...Part Number 92P2196 1P P N 92P2196...

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