HP 11-p100 Maintenance And Service Manual Download Page 1

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HP x360 Convertible PC (model numbers

11-p100 through p199)

Maintenance and Service Guide

IMPORTANT! This document is intended for HP

authorized service providers only.

Summary of Contents for 11-p100

Page 1: ...HP x360 Convertible PC model numbers 11 p100 through p199 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ... editorial errors or omissions contained herein First Edition August 2015 Document Part Number 830128 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 10 This computer may require upgraded and or separately purchased hardware drivers and or software to take f...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...arts catalog 13 Computer major components 13 Display assembly subcomponents 16 Miscellaneous parts 17 4 Removal and replacement procedures preliminary requirements 18 Tools required 18 Service considerations 18 Plastic parts 18 Cables and connectors 19 Drive handling 19 Grounding guidelines 20 Electrostatic discharge damage 20 Packaging and transporting guidelines 21 Workstation guidelines 21 5 Re...

Page 6: ...USB device 52 8 Specifications 53 Computer specifications 53 9 Backing up restoring and recovering 54 Creating recovery media and backups 54 Creating HP Recovery media select products only 55 Using Windows Tools 56 Restore and recovery 56 Recovering using HP Recovery Manager 57 What you need to know before you get started 57 Using the HP Recovery partition select products only 58 Using HP Recovery...

Page 7: ...Index 64 vii ...

Page 8: ...viii ...

Page 9: ...mm tray load SATA DVD RW DL SuperMulti drive only Audio and video Integrated HP TrueVision camera HD 1280 720 by 30 frames per second fixed no tilt with activity light Dual array Digital Microphones with appropriate software beam forming echo cancellation noise suppression DTS Studio Sound Dual speakers support 25 mm x 14 mm speaker Ethernet Integrated 10 100 network interface card NIC Co layout w...

Page 10: ...s enabled as default Multitouch gestures enabled Support for PS 2 and SMB interface Support for Windows Modern TouchPad Gestures Power requirements 1 meter length power cord AC adapter with localized cable plug support Support for 45 W HP Smart AC adapter non PFC with 26 5 mm z height adapter non slim not for India People s Republic of China Support for embedded 3 cell 43 WHr prismatic battery Sec...

Page 11: ...eyboard mouse external drive printer scanner or USB hub 3 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 5 RJ 45 network jack status lights Connects a network cable White Th...

Page 12: ...the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep settings 3 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 Audio out headphone Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a televisio...

Page 13: ...tant app or Click the question mark icon in the taskbar 2 Select My PC select the Specifications tab and then select User Guides 5 Volume up down button Controls speaker volume To decrease speaker volume press the edge of the button To increase speaker volume press the edge of the button Left side 5 ...

Page 14: ...mputer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Sele...

Page 15: ...nt stand raise the display and then rotate the display backward to a stand position about 315 degrees Changing your notebook to a tablet To change your notebook to a tablet raise the display and then rotate the display backward until it is flush with the computer bottom 360 degrees Display 7 ...

Page 16: ...he screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Speakers Component Description Speakers 2 Produce sound 8 Chapter 2 External component identification ...

Page 17: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Top 9 ...

Page 18: ...tem functions when pressed in combination with the b key the spacebar or the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently used system functions 10 Chapter 2 External component identification ...

Page 19: ...ach product Part number Product number p n 2 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed Warranty period 3 This describes the duration in years of the warranty period for the computer Model 4 This is the alphanumeric identifier used to locate documents drivers and supp...

Page 20: ... back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer The PCID lable is located inside the bottom case Windows 10 models Non Windows models 12 Chapter 2 External component identification ...

Page 21: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 13 ...

Page 22: ...14 Chapter 3 Illustrated parts catalog ...

Page 23: ...e in the United States 829867 001 3 Power button board includes cable 755733 001 4 TouchPad includes bracket and cable 820517 001 5 Power connector cable 755727 001 6 Speaker Kit includes left and right speakers and cable 794298 001 7 System board includes replacement thermal material Equipped with an Intel Celeron N2840 processor 2 0 GB memory 32 GB eMMC WWAN capability and the Windows 10 operati...

Page 24: ...ransceiver 794285 001 3 Webcam microphone module includes microphone rubber gaskets 794303 001 4 Display panel cable 761350 001 5 Display hinges 2 includes left and right hinges 794308 001 6 Display panel includes display screw mylar covers and rubber gaskets 794295 001 7 Proximity sensor board 788218 001 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...non PFC 4 5 mm not for use in India or the People s Republic of China 741727 001 HDMI to VGA adapter 701943 001 HP External DVD RW Double Layer with SuperMulti Drive 747080 001 Power cord 3 pin black 1 83 m For use in Denmark 755530 081 For use in Europe 755530 021 For use in Italy 755530 061 For use in North America 755530 001 For use in the United Kingdom and Singapore 755530 031 Rubber Feet Kit...

Page 26: ...rations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the point...

Page 27: ...or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is ...

Page 28: ... components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how hum...

Page 29: ... to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use cond...

Page 30: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 31: ...ts There are as many as 76 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Bottom cover Description Spare part number Bottom cover 829865 001 Rubber Kit includes 2 rear rubber feet 820515 001 Before removing the bottom cover follow these steps 1 Turn off the computer If you are unsure ...

Page 32: ...3 Remove the two Phillips PM2 5 8 0 screws 2 that secure the bottom cover to the computer 24 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 33: ...enough to access the USB audio board connector on the system board NOTE When you lift the bottom cover a cable is connected from the USB audio board installed on the inside of the bottom cover to the system board Be sure not to pull the cable loose when lifting the bottom cover 6 Disconnect the USB audio board cable from the system board by lifting the ZIF connector 2 and then removing the USB aud...

Page 34: ...7 Remove the bottom cover 4 Reverse this procedure to install the bottom cover 26 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 35: ...e power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 23 To remove the USB board 1 Position the bottom cover upside down 2 Remove the Phillips PM2 0 3 0 screw 1 3 Lift up the ribbon cable to detach it from the bottom cover The cable is held in place with double sided ta...

Page 36: ...f the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery Remove the WLAN module 1 Disco...

Page 37: ...e NOTE If the WLAN antenna cables are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 29 ...

Page 38: ...unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery Remove the power button board 1 Disconnect the power button board cable 1 from the system board 2 Disconnect the power button board cable 2 from the power button board 3 Remove the two Phillips PM2 0 3 0 screws 3 that secure ...

Page 39: ...5 Remove the power button board cable 5 The cable is attached with double sided adhesive Reverse this procedure to install the power button board Component replacement procedures 31 ...

Page 40: ...the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery Remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Release the speaker cable 2 from the clips on the battery 3 Remove the four Phillips PM2 0 6 0 broad head screws 3 that secure the speakers to the computer NOTE Make note of the r...

Page 41: ...4 Remove the speakers 5 Reverse this procedure to install the speakers Component replacement procedures 33 ...

Page 42: ...tom cover see Bottom cover on page 23 5 Disconnect the battery 6 Disconnect the speaker cable from the system board and release the speaker cable from the clips on the battery See Speakers on page 32 Remove the battery WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP 1 Remove the...

Page 43: ...2 Remove the battery 2 Reverse this procedure to install the battery Component replacement procedures 35 ...

Page 44: ...er 4 Remove the bottom cover see Bottom cover on page 23 5 Remove the battery see Battery on page 34 Remove the TouchPad 1 Disconnect the TouchPad cable from the system board by lifting the ZIF connector 1 and then removing the TouchPad cable from the system board connector The cable is held in place with adhesive 2 Remove three Phillips PM2 0 2 0 broadhead screws 2 that secure the Touchpad to the...

Page 45: ...move the bottom cover see Bottom cover on page 23 5 Remove the battery see Battery on page 34 Remove the power connector cable NOTE The right bracket is also held in place by screws that were removed when the bottom cover was removed 1 Remove the black Phillips PM2 5 6 0 screw 1 that secures the right bracket to the computer 2 Open the display assembly right hinge 2 as far as it will open 3 Remove...

Page 46: ...tem 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Remove the battery see Battery on page 34 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system...

Page 47: ...erial must be thoroughly cleaned from the surfaces of the thermal plate and the system board components each time the thermal plate is removed Replacement thermal material is included with the system board spare part kits Thermal paste is used on the thermal plate section 1 and the processor 2 on the system board Component replacement procedures 39 ...

Page 48: ... screws 1 that secure the system board to the computer 4 Remove the system board 2 from the computer Reverse this procedure to install the system board 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ... rubber gaskets 794303 001 WLAN antenna 794285 001 Before removing the display assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power c...

Page 50: ... 5 5 0 screws 2 that secure the display assembly and bracket to the computer CAUTION Support the display assembly when removing the screws Failure to support the display assembly can result in damage to the display assembly and other computer components 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...ce any of the display assembly subcomponents 1 To remove the display hinge covers a Use a thin tool 1 to separate the snaps on the top hinge cover 2 and then rotate it off b Remove the four Phillips PM2 5 5 0 screws 3 that secure the bottom hinge cover to the display Component replacement procedures 43 ...

Page 52: ...ve the two screw covers 1 b Remove the two Phillips PM2 5 4 0 screws 2 that secure the enclosure to the display c Pry from the side to separate the display enclosure from the display 3 3 To remove the webcam module 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...e a Lift the webcam module 1 enough to gain access to the cable b Disconnect the cable 2 from the module 4 To remove the proximity sensor board a Disconnect the cable 1 from the display b Remove the screw 2 that secures the board to the display c Remove the board 3 Component replacement procedures 45 ...

Page 54: ...play panel c Disconnect the display cable 3 from the large connector on the bottom of the display panel d Remove the cable from clips 4 that secure it to the display enclosure e Lift the display cable 5 from the display enclosure to remove it 6 To remove the WLAN antenna a Remove the tape 1 securing the antenna 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...screws 1 from the left and right display hinges b Remove the two Phillips black screws 2 from the left and right display hinges c Remove the hinges 3 NOTE The hinges are marked with an L for left and R for right Reverse this procedure to reassemble and install the display assembly Component replacement procedures 47 ...

Page 56: ... computer from operating properly NOTE To start Setup Utility on convertible computers your computer must be in notebook mode and you must use the keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn...

Page 57: ...eliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or init...

Page 58: ...at contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Synchronizing a tablet and keyboard select products only For a tablet with a det...

Page 59: ...OS Computers or tablets with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To...

Page 60: ...d then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section ...

Page 61: ...ting 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of tem...

Page 62: ...lowing methods of creating recovery media and backups are available on select products only Choose the available method according to your computer model Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where...

Page 63: ...DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you...

Page 64: ...ividual application or driver Type recovery in the taskbar search box select HP Recovery Manager select Reinstall drivers and or applications and then follow the on screen instructions If you want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select products only or use the HP Recovery media For more informatio...

Page 65: ... computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions IMPORTANT HP ...

Page 66: ...tton For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button then select f11 or Turn on or restart the tablet and then quickly hold down the Windows button then select f11 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recove...

Page 67: ...tart the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition ...

Page 68: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 69: ... SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certific...

Page 70: ...exible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF ...

Page 71: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 63 ...

Page 72: ...play hinge covers removing 43 display hinge covers spare part number 17 41 display hinge spare part number 41 display hinges removing 47 display panel removing 41 spare part number 16 41 display panel cable spare part number 16 display panel kit spare part number 41 display panel product description 1 drives preventing damage 19 DVD RW Double Layer with SuperMulti Drive precautions 19 DVD RW Doubl...

Page 73: ... optical drive 1 ports 1 power requirements 2 processors 1 product name 1 security 2 serviceability 2 video 1 wireless 1 product name 1 proximity sensor board removing 41 45 spare part number 16 41 R rear feet removal 23 spare part number 23 removal replacement procedures 23 RJ 45 network jack identifying 3 RJ 45 network status lights identifying 3 Rubber Feet Kit spare part number 17 Rubber Kit s...

Page 74: ... module removing 44 spare part number 16 Windows key identifying 10 wireless product description 1 WLAN antenna removing 41 46 spare part number 16 41 WLAN antenna identifying 6 WLAN module removal 28 spare part number 15 spare part numbers 28 workstation guidelines 21 66 Index ...

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