Authentication Does Not Work Properly
125
7
Machine Cannot Be Operated
If the following conditions arise while users are operating the machine, provide
instructions on how to deal with them.
Condition
Cause
Solution
Cannot print using the printer
driver or connect using the
TWAIN driver.
User authentication has been
rejected.
Enter the login user name and
login password in the printer
driver.
Confirm the user name and log-
in name with the administrator
of the network in use if using
Windows authentication,
LDAP Authentication, or Inte-
gration Server Authentication.
Confirm with the user admin-
istrator if using basic authenti-
cation.
The encryption key specified
in the driver does not match
the machine’s driver encryp-
tion key.
Specify the driver encryption
key registered in the machine.
See p.99 “Driver Encryption
Key”.
Cannot authenticate using the
TWAIN driver.
Another user is logging on to
the machine.
Wait for the user to log off.
Authentication is taking time
because of operating condi-
tions.
Make sure the LDAP server
setting is correct.
Make sure the network set-
tings are correct.
Authentication is not possible
while the machine is editing
the address book data.
Wait until editing of the ad-
dress book data is complete.
After starting
[
User Manage-
ment Tool
]
or
[
Address Manage-
ment Tool
]
in
SmartDeviceMonitor for Ad-
min and entering the correct
login user name and pass-
word, a message appears to
notify that an incorrect pass-
word has been entered.
“Restrict Simple Encryption”
is not set correctly. Alterna-
tively,
[
SSL/TLS
]
has been en-
abled although the required
certificate is not installed in
the computer.
Set “Restrict Simple Encryp-
tion” to
[
On
]
. Alternatively,
enable
[
SSL/TLS
]
, install the
server certificate in the ma-
chine, and then install the cer-
tificate in the computer.
Reference
See p.116 “Restrict Use of
Simple Encryption”.
See p.110 “Setting the SSL
/ TLS Encryption Mode”.
Cannot log on to the machine
using
[
Document Server (MFP):
Authentication/Encryption
]
in
DeskTopBinder.
Cannot access the machine us-
ing ScanRouter EX Profes-
sional V3 / ScanRouter EX
Enterprise V2.
D0086951_RussianC45-EN.book Page 125 Wednesday, May 31, 2006 11:45 AM
Summary of Contents for DSm725e
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