11
NOTE:
NEVER attempt to clean the loudspeakers with any abrasive
materials, or any cleaners containing ammonia, alcohol or
other solvents,
as these may damage the finish.
The only maintenance the loudspeakers will require is periodic dusting to remove dust and any finger
prints from the cabinets and stands. Please use the cleaning cloth supplied with the loudspeakers.
This cloth should be used dry. Do not use any form of liquid with it. Additional cloths may be obtained
from your local German Physiks dealer, national distributor or direct from German Physiks.
10. WARRANTY
These German Physiks loudspeakers are warranted to be free from defects if used under normal
conditions for a period of 5 years from the date of purchase, provided that the customer registers their
purchase by completing and returning the registration form in this manual within 7 days of purchase. A
copy of the receipt issued at the time of purchase must also be returned. If this is not done, the
warranty period will be 5 years from the date of shipment from the factory. This warranty is
transferable to subsequent owners, who must register their purchase with us.
Modifications or repairs performed by the factory, or by an authorised repair agent, shall be guaranteed
for the remaining period of the warranty, or for 1 year, which ever is greater.
Any unauthorised modifications or repairs will invalidate the warranty. The warranty will also be
invalidated if German Physiks determines that the loudspeakers have been subject to misuse
including, but not limited to, burnt out voice coils and dents or scratches on driver diaphragms or
cabinets.
There is no other express warranty on German Physiks products. This warranty shall not extend
beyond the stated warranty period. No responsibility is assumed for incidental, or consequential
damage.
11. SERVICE AND SUPPORT
In the first instance please contact your local German Physiks dealer or distributor. They will diagnose
the fault and liaise with German Physiks to decide the best way to affect a repair. If they are unable to
assist you, please contact German Physiks by phone on + 49 61 09 50 29 823, by fax on + 49 61 09
50 29 826, or by email at [email protected]. You can also contact us via our web site at
www.german-physiks.com. Please take into account time differences between Germany and where
you are calling from should you need to phone us. Email is our preferred method of initial contact.
Please supply the model name and serial numbers of your loudspeakers and as much information
about the problem as possible.
In the vast majority of cases, the repair will be dealt with by sending spare parts from the factory. In
the unlikely event that it becomes necessary to return your loudspeakers or any part of them to the
factory, you will be given a Return Authorization (RA) number. This number must be clearly marked on
the outside of the packing. Returns made without a RA number will not be accepted. Any returned
items must be shipped in the original packing. German Physiks will not be responsible for any damage
that occurs as a result of the use of non-standard packing. Returns received in non-standard packing
will be replaced with new packing at the owner's expense. If you need new packing, please contact
your German Physiks dealer or the factory.
