Troubleshooting
25
4
Q2: The connection established between the GV-ASManager and the controller
is interrupted.
This may be due to IP address conflict. Follow these steps to troubleshoot the problem:
1. Disconnect the hub or switch, which connects to both the GV-ASManager and the
controller, from the network.
2. Run Windows
Command Prompt
. Take Classic Windows Start Menu for example, click
Start
, select
Accessories
and click
Command Prompt
.
3. Type
arp –d
and press
Enter
.
Figure 4-4
4. Give the GV-ASManager a fixed IP address that is NOT used by another device under
the LAN. See
Figure 4-1
.
5. Log in the controller The Network Configuration page appears.
6. In the IP address field, give the controller an IP address that is NOT used by another
device under the LAN.
7. On the GV-ASManager, enter the following settings. See
Figure 4-3
.
Controller ID:
1
Network:
TCP/IP
IP:
192.168.0.XXX
Port:
4000
User:
admin
Password:
admin
Crypto key:
12345678
8. The connection between the GV-ASManager and the controller should be established
with the connection icon
appearing. If disconnection happens soon after you connect
the hub or switch back to the network, then it should be other network problems. Please
contact your network administrator.