Troubleshooting
41
ActiveSync Common Problems
Problem
Cause
Solution
ActiveSync
fails to connect
to the handheld
automatically.
The connection is not
initiated automatically.
In ActiveSync dialog box, select
File > Connection
Settings
and then tap
Connect
.
An incompatible version
of ActiveSync is
installed.
ActiveSync 4.5 and later is compatible with GeoRef V2
series. You can download the latest version from the
Microsoft website at
http://www.microsoft.com/download/en/details.aspx?id=15
The connection is not
enabled in ActiveSync.
Check "Allowing the USB connection" in
File >
Connection Settings
.
Microsoft USB driver is
not installed.
Install Microsoft USB driver.
If the problem you encounter still cannot be solved, please contact us. Geosun will offer
you excellent after-sales service.
Summary of Contents for GeoRef V2E
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