GeoRef V2 Series Hardware Operating Instructions
40
Common Troubleshooting
Problem
Cause
Solution
Can’t turn on.
Low battery.
Recharge the battery.
Working temperature is beyond the allowed
range (-20 ℃ ~ 60 ℃).
Bring the handheld into the environment
where the temperature is in the allowed
range.
Crash in using.
Excessive operations were in process for the
handheld in a short time.
Restart the handheld.
The screen is
black.
In order to prevent battery power loss, the
screen will automatically be black if there is no
operation within one minute.
Press any button or tap the screen.
The handheld does not turn on.
Press the power button to turn on the
handheld.
The handheld runs out of power.
Recharge the battery.
The screen
doesn't respond to
one-tap.
No calibration of the touch screen.
Realign the touch screen.
The screen
doesn't respond to
double-tap.
The current double-tap speed is too fast or too
slow.
Reset the double-tap speed.
The handheld
can’t be charged.
The internal temperature has risen above 40 ℃. Temporarily turn off the handheld,
recharging when the temperature
dropped to the allowed range.
Keep far away from the heat source,
such as sunshine. The handheld will
charge automatically when the
temperature drops to the allowed range.
The internal temperature has fallen below 0 ℃.
Charge the handheld when the internal
temperature is over 0 ℃.
Can't recognize
the storage card.
The storage card has not been inserted properly. Carefully take out the card, and then
insert it into the card slot gently.
The gold finger (metal part of the card) is dirty.
Use cotton swab with alcohol to wipe it
clean before use.
Unable to connect
to computer.
Data cable is not connected properly.
Check and connect the data cable.
The synchronization software has not been
installed on the computer.
Install the synchronization software
ActiveSync.
GPS signal is
poor.
Located in tunnel, under viaduct or near large
area waters which affects the GPS signal.
Change location to improve receiving
signals.
The GPRS
dial-up fails or
the network is
abnormal.
SIM card has not been inserted properly.
Carefully take out the card, and then
insert it into the card slot gently.
The flow of the SIM card is not been opened or
has been used up.
Contact the GPRS operator to open the
flow.
The local network signal is weak.
Go to other places with strong signal to
re-establish the communication.
Electromagnetic interference exists around,
such as television tower, microwave station,
high voltage transmission line, etc.
Be away from the area with strong
electromagnetic interference.
APN setting is not right.
Set the APN according to the SIM card.
Please refer to
GPac User’s Manual
for
details.
The Bluetooth
dial-up fails.
The device for dial-up can’t offer the icon
item.
Use other device for dial-up connection.
Summary of Contents for GeoRef V2E
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