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Genquip Gi2000 Digital Inverter Petrol Generator
Warranty
Petrol and Diesel Engine
Warranty
Terms of Warranty
The life of an engine or your equipment
depends on the conditions under which
it operates and the care it receives. Some
applications are very often used in dusty
or dirty environments which can cause
what appears to be premature wear. Such
wear, when caused by dirt, dust or other
abrasive material that has entered the
engine because of improper maintenance
is not covered by warranty. The warranty
will only apply if the engine is operated and
maintained according to the conditions
set out in the owner’s manual and or Risk
Assessment Report. Proof of purchase
needs to be provided with warranty claim.
Warranty excludes normal wear items such
as spark plugs and fi lters.
Warranty Duration
Diesel Engine – 12 months or 1000 hours
from date of purchase (whichever occurs
fi rst).
Gasoline Engine (4-stroke) – 12 months
or 500 hours from date of purchase
(whichever occurs fi rst).
Voiding of Warranty
The warranty of the product will be voided
in the following conditions.
1. Damage to equipment caused by not
operating or maintaining the product
according to the owners manual and or
risk assessment report.
2. Damage to engine caused by operating
engine with no oil, insuffi cient oil,
incorrect oil grade or contaminated oil.
3. Damage to engine caused by use of
alternate or contaminated fuel.
4. Damage to equipment caused by
excessive vibration.
5. Damage to engine due to surging from
allowing fuel to run out.
6. Damage to engine parts caused by
contamination which has entered the
engine due to improper air cleaner
maintenance or re-assembly.
7. Damage to engine caused by over-
speeding.
8. Damage caused by overheating due to
foreign material clogging cooling fi ns
and fl ywheel area or operating in a
confi ned area.
9. Damage caused by overheating due to
installation of excessive size fuel tank.
10. Damage cause by alteration or
modifi cation of engine or equipment.
11. Serial number of engine does not
correspond with our records.
12. Not allowing the dealer to inspect engine
subject to warranty claim.
Faulty
Should you believe the product you
purchase within 12 months from the date
of purchase is faulty you must contact
us immediately to ascertain whether the
product is faulty. If a resolution to the
problem cannot be determined, you will
be issued with a Return Authorization (RA)
Number. Your original proof of purchase will
be required.
Should Genquip determine the product to
be faulty, the product will be repaired or
replaced at Genquip’s discretion.
Should a replacement be unavailable,
Genquip at its discretion, may credit the
original purchase price of the product.
Transportation Costs
The customer will be responsible for all
transportation costs although Genquip
will assist the customer at its discretion to
organise the transportation in the quickest
and cheapest way possible.