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For Help, call 1-800-35-GENIE or visit www.geniecompany.com
General Troubleshooting
Problem
What To Do
Opener does not run
1 . Check Lock switch on Wall Control (see Wall Console section on Installation Poster) .
from Wall Control
2 . Check Power Source:
• For Grounded Plug Connection .
– Plug a lamp into the electrical outlet used for the door opener .
a . If lamp lights, power source is good .
b . If lamp does not light, check fuse or circuit breaker .
• For Permanent Wiring Connection .
– Check fuse or circuit breaker .
3 . Check connections (see Wall Console section on Installation Poster):
• At Power Head Terminals and Wall Control .
Door Opener starts
1 . Check Wires to ensure that they are not cut (Stapes can cut insulation and short Wires)
for no apparent reason
Replace any shorting Staples and shorted Wires .
2 . Was Remote Control lost or stolen? If so, erase all Remote Control codes from Receiver’s memory
and reprogram for remaining remote controls . (See Erase All Receiver Memory on page 11) .
3 . Ensure that no Buttons are stuck “pushed-in” on Wall Console or any Remote Controls .
Door starts down, then
1 . Check Close Limit Switch setting (page 7 and Installation Poster) . Adjust as needed .
stops before it is
2 . Check Force Setting (page 7 & 8) . Adjust as needed .
completely closed
3 . Check for shorted wires .
Door starts down, then
1 . If a new installation, check Door Arm position .
stops and goes back up
2 . Check operation of Contact Reverse function .
3 . Check Safe-T-Beam® System for beam obstruction or misalignment of Lenses .
4 . Check Safe-T-Beam® System diagnostic code .
5 . Check Close Force adjustment (see Set Limit Switches and Force Controls on page 7 ) . Adjust as needed .
6 . Check garage door for binding .
Door will only run closed
1 . Check Open Limit Switch for a short circuit and for proper wiring .
2 . Check Open Force adjustment (see Set Limit Switches and Force Controls on page 7 & 8) . Adjust as needed .
3 . Check condition of garage door and door spring(s) .
4 . WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie
Factory Authorized Dealer for service, or contact Customer Service at 1-800-35-GENIE .
5 . Check position of Lock Switch on Console .
Door will only run open
1 . Check Safe-T-Beam® System as detailed in the Safe-T-Beam® System Self-diagnostic Troubleshooting Chart
(page 10) .
2 . Check Close Limit Switch for a short circuit and for proper wiring .
3 . Check Close Force adjustment (see Set Limit Switches and Force Controls on page 7 & 8) . Adjust as needed .
Lights will not turn off
1 . Disconnect Wires connecting Wall Console to Power Head (see “Wall Console Installation”- on Installation post-
er) .
Check their condition and either replace or reconnect .
2 . Until a replacement Wall Console can be obtained, disconnect Wall Console and use only Remote Controls
or Wireless Keypad to operate Opener .
3 . Check for non-compatible wall control .
Door starts up, but stops
1 . Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
before it is
balanced as detailed in Maintenance Section .
completely open
2 . WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie Factory
Authorized Dealer for service, or contact Customer Service at 1-800-35-GENIE .
3 . Check Open Limit Switch for a short circuit and for proper wiring .
4 . Check Open Force adjustment (see Set Limit Switches and Force Controls on page 7 & 8) . Adjust as needed .
Operator runs, but door
1 . Ensure Carriage Assembly is engaged to Rail Drive Screw (see Install Carriage Assembly -INSTALLATION POSTER) .
does not move
2 . Check Force adjustment (see Set Limit Switches and Force Controls on page 7) . Adjust as needed .
3 . Check that all sections of Rail Drive Screw are turning when Motor runs . If not:
• Check condition (not cracked, split, or broken) and placement of Coupler. Replace as needed.
• Check condition (not cracked, split, or broken) and placement of Collar and Clip. Replace them
as needed .
Wall Console Vacation
1 . Ensure Carriage Assembly is in contact with Close Limit Switch .
Lock function does
2 . Check when door is fully closed, that Carriage activates Close Limit Switch . If not, adjust position of Close
not work
Limit Switch (See page7) .
Noisy Operation
1 . Be sure all fasteners are tight .
2 . Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly
balanced as described in Maintenance Section (page 10) .
