After following the above guidelines, if the unit is still not operating
normally, please contact the customer service center at [email protected]
or 1(833) 780-5026.
- 10 -
TROUBLESHOOTING
Malfunction Phenomenon
The humidifier does not
operate.
There is a strange smell in
the air.
Mist output is weak.
There is an abnormal
sound.
There is water around the
humidifier.
There is water in the water
tank but the humidifier will
not work.
Water overflows from the
water channel or the water
level is too high, resulting in
small humidification output
and dripping noise.
Possible Cause
The power adapter is not
well inserted.
Low water level in the water
channel.
The water tank is not
installed correctly.
Water is dirty or hasn't been
changed for a long time.
The carbon filter at the air
inlet is blocked by dust.
The device is not placed on
a flat surface.
The humidifier is used in a
place that is not well
ventilated or with high
humidity. The mist does not
evaporate and turns into
water around the humidifier.
The humidifier is tilted,
resulting in low water level
in the water channel. The
device has switched itself
off due to low water level
protection.
The float plate, sealing part
and water cover subassem-
bly are not fixed in place;
the water cover subassem-
bly is blocked.
Troubleshooting
Insert the power adapter in
place.
Fill the water tank with
water.
Install the water tank
correctly.
Clean the water tank and
water channel. Use clean
water for humidification.
Clean the carbon filter at the
air inlet.
Put it on a flat and solid
place or on the floor and
keep it stable.
Turn down the humidifica-
tion output (especially at
night in sleep). Or you may
use an air conditioner or a
fan to speed up the air
ventilation and improve the
humidifying effect.
Place the humidifier on a
flat and solid place and
keep it stable.
Fix the float plate, sealing
part and water cover subas-
sembly in place; remove the
blockage.
Summary of Contents for G-1011-4LW
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