rusting, oxidation is out of warranty.
13- The transport damage is out of warranty. Customers can take a transportation
insurance.
14- Damages by virtue of grid voltage are out of warranty.
15- Damages because of force majeure like flood, earthquake, fire etc. are out of warranty.
16- All parts of the product are under warranty of our company.
17- If product breaks down and gets fixed in warranty duration, duration of maintenance
adds to the warranty duration. Products repairment can't exceed 20 work days. This
duration starts when the product's problems are reported to the seller, agency, producer or
the importer if there is no service station. Consumer can report the problem by; fax, e-mail,
registered and reply paid letter or a similar way. If a conflict happens, the consumer has the
responsibility of proofing it. If the problem can't be solved more than 10 days the producer
or importer has to supply a similar device until end of the reparation. If the product breaks
down because of material, label or mounting faults in the warranty duration, firm won't
demand label costs, changing parts or any other kind of charge for repairment.
18- Despite consumers rights of maintenance;
- If the product breaks down for 4 times in a year or 6 times in warranty duration and these
problems effects main purpose of the product. (starting from delivery time during
warranty.),
- Exceeding the maximum repairing term,
- In the case of not existing service station, determining that repairment is not possible with
the report compiled by respectively service station's seller, dealer, agency, legation, importer
or manufacturer.
19- You may apply for Ministry of Custom and Trade and General Directorate of Protection
of Costumers and Market Surveillance in case of the problems about certificate of
warranty.
20- Warranty document should be kept by customer until warranty duration is finished. If
warranty is lost there will be no replacement. All maintance and repair cost is responsibility
of customer in case of warranty document lost.
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