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Intelligent Document Reader AT10Ki User Guide

Customer Service

Page 40 of 41

10.

Customer Service

If you cannot solve the problem after following the instructions in the Troubleshooting section, contact
Gemalto

’s Global Technical Services (GTS).

Before contacting GTS

Be prepared to provide the information required to properly diagnose the problem:



A detailed description of the problem



A detailed description of the actions taken to correct the problem



The serial number of the reader (located on the reader’s bottom panel)

Contacting GTS

Once you have the above information,

contact Gemalto’s Global Technical Services at

[email protected]

Summary of Contents for AT10Ki

Page 1: ...Gemalto Document Reader AT10Ki User Guide Document DT 019XX Version DRAFT 1 Date August 2018 ...

Page 2: ...PROFITS IN ANY WAY RELATED TO THE PRODUCTS REGARDLESS OF THE LEGAL THEORY ASSERTED Gemalto 2018 All rights reserved Microsoft Windows Windows Vista Visual C Visual C and Visual Basic are registered trademarks of Microsoft Corporation in the United States and other countries Java is a registered trademark of Oracle and or its affiliates Pentium and Intel are trademarks of Intel Corporation in the U...

Page 3: ...the host application or unplug and reconnect the USB cable or power cycle the document reader in order to restore operation For further regulatory information or copies of certificates contact your local Gemalto representative or direct your questions to technical service gemalto com EMC Compliance Europe The Product meets the following European Council Directives Scanner EMC 2014 30 EU RFID Optio...

Page 4: ...ng two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation FCC ID 2AQLPR01523 Canada Labelling This device contains licence exempt transmitter s receiver s that comply with Innovation Science and Economic Development Canada s licence exempt RSS s Operation is subject to the fol...

Page 5: ...m its originally intended use without approval o Article 14 The use of low power RF equipment cannot interfere with flight safely or any other legal RF communication channels If any interference is found the use of the product needs to be stopped immediately until the interference is fixed Disposal European Directive 2011 65 EU Do not dispose of this equipment in domestic or general waste These de...

Page 6: ...wer supply Do not use AC power supply and or power cord if it is damaged Do not open the reader and or power supply Reader is to be serviced by trained personnel only No user serviceable parts or adjustments inside Do not modify or attempt to modify the reader and or AC power supply Use only in an indoor dry location Do not use the product in an outdoor and or wet environment To reduce the risks a...

Page 7: ...TS Do not use abrasive cleaners or solvents These may scratch the glass or damage the oleophobic coating In some situations AC line transients or Electrostatic Discharge may cause a loss of communication between the document reader and the host application If this occurs it may be necessary to restart the host application or unplug and reconnect the USB cable or power cycle the document reader in ...

Page 8: ...Reader components 15 Status Indicator LEDs 16 2 Installing the Reader Legacy USB 20 Before you begin 20 Unpack the Reader 20 Install the software 21 Connect the reader cables 21 Test the reader installation 22 3 Installing the Reader Networked mode 24 Before you begin 24 Unpack the Reader 24 Install the software 25 Connect the reader cables 25 Test the reader installation 26 4 Reading Documents 29...

Page 9: ...e flexible installation options using WiFi Ethernet with Power Over Ethernet and USB3 which enable mobile and fixed point workstations With its compact size yet high quality optics it can image travel documents using three light sources and has a Radio Frequency IDentification RFID interface for reading eDocuments in one action The AT10Ki can automatically capture the machine readable zone MRZ dat...

Page 10: ...ument detection and authentication software optional software package Operational modes The Intelligent AT10Ki family has 3 modes of operation Web UI Web pages are displayed by the reader when you log into it from a browser just like a printer or router interface Designed for device management provisioning configuration and reader testing with simple document reading Web API The normal mode of ope...

Page 11: ...ce is turned off as a security measure Two USB2 0 hub ports into the upstream USB3 for attaching additional biometric devices like a webcam or fingerprint reader requires POE USB3 1 5A or external PSU These can also be switched to the Arm in networked mode Two USB2 0 ports into the onboard Arm processor for attaching additional biometric devices like a webcam or fingerprint reader requires POE USB...

Page 12: ...s No clip document hood may be removed if desired The reader is capable of hoodless operation in most brightly lit indoor environments Simple intuitive and quick operation that accepts documents in any orientation Small footprint no motorised parts robust construction Supports left or right single handed and gloved operation Common applications Typical uses of the Gemalto Intelligent Document Read...

Page 13: ...cument reader Visible Image Infrared Image Ultraviolet Image The AT10Ki family can be used with Gemalto IDV document authentication engine and library as well as many other leading authentication providers True colour Anti glare Technologies Anti glare technology ambient light compensation and true colour imaging ensure that the Gemalto Intelligent Document Reader AT10Ki will deliver superior accu...

Page 14: ...Intelligent Document Reader AT10Ki User Guide Introduction Page 14 of 41 Without Anti Glare Technology With Anti Glare Technology Overhead Ambient Lighting Ambient Light Removed ...

Page 15: ...he document window imaging side down and slide them to the back of the document window to scan them The document window is slightly larger than ICAO 9303 requirements to accommodate oversized documents The reader has document aligmnent guides on the left and rear and the user is advised to push the document squarely into the far left corner for the most consistent reading results Alternative align...

Page 16: ...ace documents correctly During a read the following states can be seen LED Colour Status Description Yellow landing lights Ready Reader is ready to scan a document Yellow progress bar Busy Reader is scanning a document and processing the data Green tick Successful read A known document type was presented and processing was successful Red cross Some data failed to read Document is of an unknown typ...

Page 17: ...is via USB 3 1 The USB host interface is a Type C connector which has the beenfit of being able to supply more power and is reversable A built in USB hub and two auxilliary USB 2 0 Type A connectors allow you to connect USB peripherals such as a mouse keyboard printer etc to the upstream USB3 connection The two USB peripheral connectors are capable of supplying 5V DC 500mA to the peripherals if an...

Page 18: ...y Use only in an indoor dry location Do not use the product in an outdoor and or wet environment Modifications or changes to the Product the interface cables or the power supply not expressly approved by the manufacturer could void the User s authority to operate the Product and or break local laws or regulations Alternative Power Options The Gemalto Intelligent Document Reader AT10Ki can be power...

Page 19: ...e USB interface the reader s speed will be slightly slower than when powered from the external PSU or USB 3 the back panel USB peripheral ports will not be available Linux and macOS operating systems is not supported Power Switch The power switch is a latching rocker type Pushing the power switch to the On position allows the reader power to be locked On for Kiosk applications ...

Page 20: ... multiple readers with the RFID option ensure a minimum of 25 cm 10 inches between readers to prevent potential interference Unpack the Reader Each reader package consists of Gemalto OEM Document Reader AT10Ki Power supply unit PSU and AC cable Test card USB communication cable Type C USB3 Micro fibre cloth Software download instructions To unpack the reader 1 Remove the contents from the box and ...

Page 21: ...onnecting the reader To install the reader you need to connect the following cables USB cable The reader is supplied with a USB 2 0 cable Type A to Type B The cable provides both power and data connectivity to the reader Type C connects to reader Type A connects to PC Power supply optional You may need to use the optional power supply PSU or USB 3 review the Alternative Power Options section for n...

Page 22: ...at the rear of the reader Do not force There is only one orientation that will allow the cable to be connected to the power port II Connect the AC cable to a functioning power outlet 3 Turn the reader on using the rocker switch 4 A power on self test occurs automatically during power up The first yellow LED will flash 3 times and then the yellow landing lights will increment towards the green tick...

Page 23: ...he document window until it stops Note Do not move the document during the scanning process 8 Observe the lights during the scanning procedure The yellow LEDS change from landing lights sequence to progress bar sequence while the reader scans and processes the data Ensure that the document is held still whilst reading The OK light green tick turns on indicating a successful read The yellow LEDs re...

Page 24: ...option ensure a minimum of 25 cm 10 inches between readers to prevent potential interference Unpack the Reader Each reader package consists of Gemalto OEM Document Reader AT10Ki Power supply unit PSU and AC cable Test card USB communication cable Type C USB3 this is not used in networked mode Micro fibre cloth Software download instructions To unpack the reader 1 Remove the contents from the box a...

Page 25: ...s operation not supplied If using Power Over Ethernet POE ensure you have an appropriate hub to supply the power see specifications at the end of this manual Power supply optional If you do not use POE then you must use the power supply Review the Alternative Power Options section for notes on the power requirements of the different operating systems and auxiliary USB ports The Power connector is ...

Page 26: ...f another LED shows then consult page 16 on LED status Test the reader installation After installing the reader you need to set the initial parameters for the reader and perform a quick test to ensure the reader is functioning properly For full details see the Gemalto iSeries Software Manual To check the reader is on the network 1 Start the Gemalto test application on your computer mobile device T...

Page 27: ...ked mode Page 27 of 41 3 Once the onboarding process has completed you are presented with the sign in screen Use the credentials you just set to log into the reader 4 Once logged in you get to the management portal which gives you the capability to manage and test the reader ...

Page 28: ...structions facing up 3 Push the card to the back of the document window until it stops Note Do not move the document during the scanning process 4 Observe the lights during the scanning procedure The yellow LEDS change from landing lights sequence to progress bar sequence while the reader scans and processes the data Ensure that the document is held still whilst reading The OK light green tick tur...

Page 29: ...the document on the glass document window 3 Push the document until the leading edge is all the way to the back far left corner When the document reaches its proper position the reader will automatically start scanning the document Note Make sure the document lies flat against the document window and held still during reading 4 Observe the indicator lights during the scanning procedure The yellow ...

Page 30: ...cuments Page 30 of 41 imaging so the document reading procedure is identical to the procedure described above but depending on the document may take typically 3 to 12 seconds the yellow progress bar LEDs turning off will show when the document can be removed ...

Page 31: ...ser uses discovery protocol mDNS known as Bonjour for iOS devices on port 5353 to find the reader When you first connect to a reader using a web browser it will display a provisioning web page The operator then sets the various parameters Once provisioned the reader no longer displays the provisioning page by default and requires username password to log into it using the Web UI Typical parameters...

Page 32: ...ing and error logging Use the Web UI to connect to the reader and read test documents For more information please refer to the appropriate tool or software manual Device security summary Gemalto takes the security of our customers data and networks very seriously and has built security into the Gemalto Intelligent Document Reader AT10Ki This includes Data at rest Passport data is never stored on d...

Page 33: ...or stubborn dirt use a mild water based glass cleaner suitable for touchscreen displays on a lightly dampened microfibre cloth 3 Verify that there are no streaks or smudge spots remaining on the document window 4 Clean the body of the reader with a microfibre cloth which has been lightly dampened with water 5 Turn on the reader by quickly pressing the power switch 6 Verify that the power up self t...

Page 34: ...he rubber gasket seal The status RFID PCB should stay in place 3 Check that the status RFID PCB is correctly located before reassembly It should sit inside the reader and be pushed forward into the retaining clips left picture arrowed The close up view shows 1 the PCB correctly positioned against the clip and 2 correctly seated into the reader chassis ...

Page 35: ...nt of the reader and lower the rear of the glass down to mate with the lower chassis You should not need to use force NOTE It is important that the internal components be free from dust or other contamination If any dust is present use compressed air to remove it from the optical chamber 5 Secure in place with the two screws ...

Page 36: ... USB connectors One USB Type C connect host Four USB A connectors peripherals USB cable length 2 00 m 79 inches Aux USB power 5V DC 500mA per port with external power supply or USB 3 0 1 5A or POE only Ethernet 10 100 1000 Mbps Ethernet to IEEE 802 3 using RJ45 Cat 6 cable recommended for 1Gbps operation Power Over Ethernet IEEE 802 3af compliant Powered Device PD interface Requires typically 36 4...

Page 37: ...wer supply cable 1 3 m 52 inches AC line cord 2 0 m 78 inches Power rating 15W PSU Efficiency Level VI Regulatory Information and Standards Directives 2014 35 EU Low Voltage Directive 2014 30 EU EMC Directive 2014 53 EU RE Directive 2002 96 EC Waste Electrical and Electronic Equipment WEEE Directive 2011 65 EU Restriction of Hazardous Substances RoHS2 Directive Testing in progress ...

Page 38: ...B port is not damaged or disabled The reader is not communicating with host PC system The cable is not properly connected or USB drivers are not properly installed Verify that the USB cable is connected to the host Verify that the USB driver is installed Verify that only one reader is connected to the host system and only one instance of the host application is running The Red cross LED illuminate...

Page 39: ...plications or services that are found and retest using the Gemalto demo application You do not have PC Administrative rights Consult with your IT support representative LEDs do not change after reading an RF chip This is a normal condition RF status is displayed only on the host screen Reader becomes unresponsive Close and restart the application Disconnect USB and PSU from PC and then reconnect D...

Page 40: ...nical Services GTS Before contacting GTS Be prepared to provide the information required to properly diagnose the problem A detailed description of the problem A detailed description of the actions taken to correct the problem The serial number of the reader located on the reader s bottom panel Contacting GTS Once you have the above information contact Gemalto s Global Technical Services at techni...

Page 41: ...the failed reader along with verification of the location of the service depot to where it should be sent 5 Return The system manager will carefully disconnect the defective equipment The reader should ideally be packaged in its original packing box If not a suitable box with sufficient packing material should be used to minimize damage during transit Place a copy of the RMA form inside the box Th...

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