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27

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P a g e

mada

User

Guide

v1.04

8. RECEIPT PAPER INSTALLATION

9. General Troubleshooting Guidelines

The troubleshooting guidelines provided in the following section are included to assist
the user. If the problem persists after you have followed the guidelines or if the
problem does not appear to be covered by these guidelines, call the Helpdesk.

Blank Display

When the terminal LCD screen does not show correct or clear readable information:



Check the terminal battery level. Ensure it is not empty, if so please charge it.

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Summary of Contents for mada

Page 1: ...DVANCE 13 2 7 AUTHORIZATION 15 2 8 REFUND 17 3 SUPERVISIOR OPERATIONS 19 3 1 DUPLICATE COPY 19 3 2 RECONCILIATION 20 3 3 SNAPSHOT TOTAL 22 3 4 RUNNING TOTAL 23 3 5 HISTORY MENU 24 3 6 CHANGE PASSWORD...

Page 2: ...mada User Guide v1 04 1 NUMBER KEYPAD USAGE CANCEL KEY for CANCEL the Transaction Or EXITING MENU CLEAR KEY is used to clear wrongly entered data ENTER KEY is used for performing a Transaction or ENTE...

Page 3: ...PROCEDURE 1 Swipe Insert Card directly into terminal at idle screen to perform the transaction PROCEDURE 2 1 Select PURCHASE from mada menu 2 At this Screen you can either Swipe Insert card or User c...

Page 4: ...cified in card but without Example 1218 5 Enter the PURCHASE AMOUNT and then press ENTER KEY Example SAR 50 00 6 At this screen ask customer to enter his her secret PIN NUMBER and then press ENTER to...

Page 5: ...both the value of the goods or services and of a cash amount requested by the Card holder The amount of the cash portion is identified in the transaction data as a separate item This service is avail...

Page 6: ...CARD SWIPE is not allowed Example mada card 3 Enter the PURCHASE AMOUNT and then press ENTER Example SAR500 00 4 If Customer needs CASHBACK Amount Enter the PURCHASE AMOUNT and press ENTER then give t...

Page 7: ...be printed in Terminal Receipt 2 3 PURCHASE WITH CONTACTLESS CARD A data capture transaction that debits a card holder s account in exchange for goods or services For Contactless Card Amount should b...

Page 8: ...orm transaction PROCEDURE II 1 Select PURCHASE from mada menu and input Purchase Amount using number key and then Press ENTER Example SAR 50 00 2 Then Swipe Insert Float Card into the Terminal Example...

Page 9: ...e used to null if the effects of a previous financial or authorization transaction mada expects to receive a Reversal advice from the terminal when a transaction does not complete successfully 1 Selec...

Page 10: ...n supersedes that entered in the pre authorization purchase 1 Select ADVICE from mada menu 2 Swipe Insert the Card into the Terminal Example VISA Card 3 Instead of Inserting Card and if ENTER KEY is P...

Page 11: ...horization Code by using number key and then press ENTER to continue Example 1234 6 Enter the ADVICE AMOUNT and then press ENTER Example SAR 50 00 7 Once the transaction gets completed the receipt for...

Page 12: ...available for international credit card mada is not supporting 1 Select CASH ADVANCE from mada menu 2 Swipe Insert Customer s Card into the Terminal Example VISA Card 3 Enter the ADVANCE AMOUNT and t...

Page 13: ...eipt 2 7 AUTHORIZATION Authorization transactions are used within the network to request authorization and approval for funds without applying the transaction to the Cardholder s account and to reques...

Page 14: ...Swipe Insert customer card into terminal Example VISA card 3 If the Card number is entered manually it will prompt to enter the customer s card EXPIRY DATE as below but without and press ENTER Example...

Page 15: ...n will be printed Receipt 2 8 REFUND A data capture transaction that is initiated by the Retailer to credit the Cardholder for a refund of goods or services and to debit the retailer s account accordi...

Page 16: ...wipe Insert Customer Card into the terminal Example mada card 3 Enter Merchant Password using number keys and then press ENTER KEY Example 1234 4 Terminal will ask to enter RRN number of previous succ...

Page 17: ...17 P a g e mada User Guide v1 04 6 Ask the customer to enter his her secret PINNUMBER and then press ENTER KEY Example 1234 7 Transaction will process and Receipt will be printed Receipt...

Page 18: ...using number key and then press ENTER KEY Example 1234 3 If the merchant enter wrong password it will display invalid password 4 And it will ask Re Enter the merchant password now input the correct p...

Page 19: ...unts of the transactions processed by the terminal The terminal then sends the figures to the mada to check if they match mada s view on what is processed during the business day A manual cash disburs...

Page 20: ...20 P a g e mada User Guide v1 04 Receipt...

Page 21: ...04 3 3SNAPSHOT TOTAL The supervisor can perform this operation at any time to print the total without resetting the total 1 In Merchant Menu SNAPSHOT TOTAL ENTER KEY 2 It will print terminal Transacti...

Page 22: ...he supervisor should perform this operation at the end of each shift so the total will be reset and a fresh account starts for the next shift 1 In Merchant Menu RUNNING TOTAL ENTER KEY 2 It will Print...

Page 23: ...er Guide v1 04 3 5HISTORY MENU 1 In Merchant Menu HISTORY MENU ENTER KEY 2 Merchant can see all the transactions 3 Merchant will search TXN by Amount and Date 3 6 CHANGE PASSWORD 1 In Merchant Menu CH...

Page 24: ...isor password can also change from default to his her own secret password to perform reconciliation 4 Enter OLD password Current password using number pad then press ENTER KEY Example 1234 5 Enter NEW...

Page 25: ...ill send Paper Request to Vendor Host 4 RETRIEVAL REFERENCE NUMBER Retrieval Reference Number or RRN is a 12 alphanumeric character reference supplied by the system retaining the original source infor...

Page 26: ...ll be always Power ON mode and the screen will not go on Power Saver Mode POWER UNPLUG MODE If the Terminal Working on Battery To Power ON Just press the Power on button to power on the Terminal To Po...

Page 27: ...tion are included to assist the user If the problem persists after you have followed the guidelines or if the problem does not appear to be covered by these guidelines call the Helpdesk Blank Display...

Page 28: ...ensure that you are entering the data for that application correctly Has the keypad had any spillages recently and are the keys sticking at all If so please try cleaning the keypad with a damp cloth a...

Page 29: ...strength and condition of the battery pack Note that if the terminal is in an idle state battery power is still required Power Save If the terminal is not used for a certain period of time user can p...

Page 30: ...uer s special conditions Decline 109 Invalid merchant Decline 110 Invalid amount Decline 111 Invalid card number Decline 112 PIN data required Decline 114 No account of type requested Decline 115 Requ...

Page 31: ...error Decline 906 Cutover in process Decline 907 Card issuer or switch inoperative Decline 908 Transaction destination cannot be found for routing Decline 909 System malfunction Decline 910 Card issu...

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