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P a g e
mada
User
Guide
v1.04
Printer Does Not Print
If the printer does not work properly:
•
Check to make sure the paper roll cover is properly latched.
•
If the terminal shows “PAPER OUT” message on screen. Open the paper roll cover
and install a new roll of printer paper.
•
If the problem persists, call your Helpdesk.
Printer Paper Jam
If paper jams inside the printer:
•
Press the latch over the terminal to open the paper roll cover.
•
Remove the damaged paper from the paper roll and clear the feed mechanism.
•
Re-install the roll of printer paper, as described in Changing the Paper Roll.
•
Check the paper loading instructions on the Installation guide.
•
If the problem persists, contact the Helpdesk.
Keypad Does Not Respond
If the keypad does not respond properly:
•
Check the LCD screen. If it displays the wrong character or nothing at all when you
press a key, reboot the terminal.
•
If pressing the ENTER key does not perform the expected action, refer to the usual
transactions section of this Manual to ensure that you are entering the data for that
application correctly.
•
Has the keypad had any spillages recently, and are the keys sticking at all? If so
please try cleaning the keypad with a damp cloth as this could help.
•
If the problem persists, call your Helpdesk
10. T1000 GPRS Communication Problems
T1000 terminal communicates over the GPRS network using the same networks as a
mobile phone.
Signal Gauge.
In the left corner of the terminal display there is a signal gauge which
shows the strength of the signal. If this is on 1 or 2 bars it is possible that the terminal
will have problems trying to transact. If possible move to an area where the signal is
stronger.
Transactions on the Move.
If you use the terminal while on the move it is possible
that you can lose connection with the GPRS network and the transaction will have
difficulties in completing as a result.
Enclosed Spaces
. If you use the terminal in enclosed spaces such as basements,
office complexes etc., you may experience difficulty in obtaining a GPRS connection
and processing transactions. The strength of the GPRS signal in such environments
can be limited. Try to ascertain these problem areas and not use the terminal here.
