EN
9007208063933707 © 11-2021
970.643.00.0(00)
27
Troubleshooting
Malfunction
Cause
Action
No flush actuation
Mains operation:
Network failure (green LED on power
supply unit does not light up)
▶ Check the power supply.
Mains operation:
faulty power supply unit
▶ Replace the power supply unit. →
See "Replacing the power supply
unit", page 29.
Battery operation:
Dead batteries (LED in the sensor window
lights up)
▶ Replace the batteries. → See
operation manual 970.640.00.0.
Disconnected or damaged plug
connections
▶ Test plug connections.
Closed water supply valve
▶ Open the water supply valve.
Incorrect flushes (too
soon, too late, unwanted)
Contaminated or wet sensor window
▶ Clean or dry the sensor window.
Scratched sensor window
▶ Replace the cover plate with a
sensor window.
IR sensor malfunctions due to influences
in the room (mirrors, metal surfaces, glass
washbasins, etc.)
▶ Contact the Geberit sales
company.
Water is running
continuously into the
urinal ceramic.
Software fault
▶ Interrupt the power supply for
10 seconds.
Technical fault
▶ Replace the sensor electronics. →
See Replacing the sensor
electronics.
▶ Replace the solenoid valve. →
See "Replacing the solenoid
valve", page 30.
Flushing out of the urinal
ceramic is inadequate.
Flush time set incorrectly
▶ Set the flush time with the Geberit
App.
Basket filter in solenoid valve is blocked
▶ Clean the basket filter. → See
"Cleaning or replacing the basket
filter", page 28.
Throttle is not open sufficiently
▶ Open the throttle.
Water pressure is too low
▶ Check water pressure.
Water is splashing out
from the urinal ceramic.
Flow rate is excessive
▶ Mount a flow limiter.
Flow limiters are available as
accessories, art. no.
242.484.00.1.
Summary of Contents for 50
Page 2: ...2 9007208063933707 11 2021 970 643 00 0 00 Deutsch 3 English 23 Fran ais 42 64...
Page 65: ...AR 9007208063933707 11 2021 970 643 00 0 00 65 Geberit 1 1 2 3 4 5 6 7 8 9 10 11 12 13 14...
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