EN
22
8063183243 © 04-2022
970.392.00.0(00)
Troubleshooting
Malfunction
Cause
Rectification
Water is running continuously into
the WC ceramic appliance.
Software fault
▶ Interrupt the power supply
(mains fuse) for 10 seconds.
▶ Restart the WC flush control
using the Geberit App.
Flat gasket for flush valve inside
cistern defective
▶ Replace flat gasket.
Fill valve in cistern defective
▶ Replace fill valve.
WC ceramic appliance not being
flushed out properly.
Flush volumes set incorrectly
▶ Set the full and partial flush
volume on the flush valve.
▶ Set the full flush volume with the
Geberit App.
WC ceramic appliance blocked
with limescale
▶ Descale the WC ceramic
appliance.
Flush cannot be actuated.
Software fault
▶ Interrupt the power supply
(mains fuse) for 10 seconds.
▶ Restart the WC flush control
using the Geberit App.
Power failure
▶ Check the power supply (mains
fuse).
Batteries in the lifting device flat
1)
▶ Replace the batteries. → See
operation manual 970.775.00.0.
Batteries in the RF-controlled
button flat
▶ Replace the batteries in the RF-
controlled button. → See the
installation manual for the RF-
controlled button.
Radio communication discon-
nected
▶ Re-establish radio commu-
nication. → See "Establish radio
communication", page 20.
Lifting device defective
▶ Replace the lifting device. →
See "Replacing the lifting
device", page 23.
1)
The state of battery charge can be checked using a Geberit App.
