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Chapter 4
Patient stations

Telligence Patient-Staff Communication System Operation Manual

Figure 20: Standard button templates for patient stations

CODE

EMERG

CANCEL

ASSIST

PRESENCE

CANCEL

CODE

EMERG

ASSIST

CANCEL

CODE

EMERG

PRIVACY

Patient stations are available with the standard button templates
shown above.

Summary of Contents for Telligence Patient-Staff Communications System

Page 1: ...GE Security Telligence Patient Staff Communications System Operation Manual P N 3101050 REV 1 0 21SEP06 ...

Page 2: ...of the respective products CURBELL is a registered trademark of Curbell Inc Emergin Communications Gateway is a trademark of SpectraLink Corporation Hill Rom is a registered trademark of Hill Rom Services Inc SpectraLink is a registered trademark of SpectraLink Corporation Stryker is a registered trademark of Stryker Corp Intended use This product is to be used only for the purpose for which it wa...

Page 3: ...Placing calls 28 Clearing calls from the system 30 Upgrading calls to higher priorities 31 Configuring call priorities for a staff or patient station 32 Canceling normal priority calls from telephones or wireless devices 34 Working with reminders 35 Calibrating staff consoles and annunciators 40 Cleaning staff consoles and annunciators 41 Maintenance notes 43 Ergonomic recommendations 44 Resolving...

Page 4: ...nication System Operation Manual Chapter 6 Dome lights 117 Overview 118 Dome light activation 119 Dome light models 122 Appendix A Wireless phones and pagers 125 Overview 126 Wireless phones and pager systems 127 Glossary 129 Index 130 ...

Page 5: ...cessing Equipment UL 1950 Information Technology Equipment including Electrical Business Equipment UL 60950 Information Technology Equipment UL 544 Medical and Dental Equipment UL 60601 1 Medical Electrical Equipment UL 217 Single and Multiple Station Smoke Alarms UL 268 Smoke Detectors for Fire Protective Signaling Systems UL 1778 Uninterruptible Power Supply Equipment The Telligence Patient Staf...

Page 6: ...iv Telligence Patient Staff Communication System Operation Manual ...

Page 7: ...ftware available for Telligence systems and a first look at how Telligence helps patients and staff members perform basic functions This chapter also lists additional documents that may be useful to you and gives the telephone number for contacting the GE Security technical support team Content Introduction 2 Basic equipment types 2 Basic system functions 5 Calls to the nurses station 5 Configurat...

Page 8: ...f consoles are also used to configure call priorities for individual staff and patient stations Figure 1 Staff console left and annunciator right Wall mounted annunciators can provide the same functionality in areas such as staff rooms and PBX rooms that are located some distance from the nursing station Equipment for calling the nursing station Staff and patients can contact the station using a v...

Page 9: ...stem Additional equipment Corridor lights are installed outside patient rooms or at the entrance to duty areas to show which rooms need assistance Some models also sound a buzzer and most models can flash multiple lights simultaneously The flash rate and color can be used to indicate the call priority the staff levels whose assistance is needed and other information Presence stations installed nea...

Page 10: ...unication System Operation Manual List View client Displays a list of nurse calls and reminders in order of priority and provides quick access to details about each call Map View client Displays nurse call activity and staff presence on a map of the nursing unit ...

Page 11: ...perform the same tasks in staff rooms equipped with wall mounted annunciators Reminders You can set reminders for calls that cannot be immediately addressed Requests of any call priority i e ranging from room alarm and code blue down through normal priority can be placed on reminder Nurse call priority names are abbreviated in the reminder list Configuration settings Priority levels for specific c...

Page 12: ...nds an error message to every staff console and annunciator that has supervision or failure coverage for that duty area Registration of staff presence Caregivers can show where they are located by pressing a button on staff presence stations installed near the doorways of patient and staff rooms Staff presence data is used with the Staff Follow function This function provides a method of alerting ...

Page 13: ... Guide 427 07 00066 439 0028 29 PC Assignments User Guide 3100800 Supervisor Guide 3100801 439 0032 PC Messaging User Guide 3100802 439 0034 35 36 37 NetBoard NetBoard User Guide 3100855 List View and Map View Online help system 427 22 00038 Technical support If you need technical support for any Telligence System device contact the GE Security Technical Services Department at 1 866 226 2126 from ...

Page 14: ...Chapter 1 General information 8 Telligence Patient Staff Communication System Operation Manual ...

Page 15: ...evices For instructions on using staff consoles and annunciators see Chapter 3 Using staff consoles and annunciators starting on page 21 Content The ColorTouch VoIP Staff Console 10 The ColorTouch VoIP Annunciator 11 Shared features and functions 12 ColorTouch monitor 12 Screens displayed on staff consoles and annunciators 12 Device supervision 17 Complementary equipment 17 Configuration settings ...

Page 16: ...consoles are used for the following tasks Answering calls Setting call reminders Upgrading calls to higher priorities Placing calls to patients and staff Speaking with staff members at other staff consoles or annunciators Configuring call priorities for individual staff and patient stations Handset and speakerphone The staff console includes a standard telephone handset and cradle for use where pa...

Page 17: ...evice similar to the staff console Annunciators are typically located in staff rooms PBX rooms or other locations some distance from the nurses station Depending on how it is configured the annunciator can be used to perform the same tasks as the staff console The annunciator typically plays a supporting role Annunciators can be set to display nurse call activity or to supervise other devices Annu...

Page 18: ...es in or when a preset maximum time elapses whichever comes first While you can change the alert tone volume it is not possible to turn alert tones off The staff console and the annunciator only annunciate calls from covered duty areas If not configured to cover any duty areas no calls will be annunciated Screens displayed on staff consoles and annunciators Staff consoles and annunciators display ...

Page 19: ...was made or recalled from reminder In addition to calls from patients and staff the Call screen lists the following items as well System calls generated when a call reminder times out System calls generated by alarm conditions of medical equipment that is connected to the nurse call system Error messages generated by communication failure of supervised nurse call system devices Instructions for us...

Page 20: ... elapses whichever comes first Reminders screen The Reminders screen lists calls for which reminders have been set Each reminder shows the staff level for example RN LPN or aide whose assistance is needed Figure 8 The reminder screen Scrolls up or down to show complete call list Caller s room or bed ID Call priority Elapsed time Red yellow and green cells indicate whether the reminder is for a fir...

Page 21: ...een is used mainly for placing calls to patients or staff You can call a room or a bed This screen also allows you to specify call priority settings for specific rooms and beds Room Bed list Figure 9 Room List screen features Temporarily silences the staff console alert tone Opens the Room List Opens a dialog box for configuring call priorities and privacy settings for the selected room or bed Con...

Page 22: ... Opens a utility for calibrating the touch screen Opens the Admin screen Displays additional information about the selected device Disable Audio Calls This setting is found only on annunciators where it is used to prevent an emergency annunciator from being used as a call device The setting blocks outbound calls made on this device Tone Silence Seconds This setting determines the maximum length of...

Page 23: ...elp files and user guides provided with these applications Configuration settings for staff consoles and annunciators Templates and coverage modes Two settings control basic functioning for staff consoles and annunciators templates and coverage modes Templates determine whether the device will run as a call center a general purpose annunciator or as an emergency annunciator Coverage modes further ...

Page 24: ...ary or as annunciate In supervision mode the device monitors the communication function of staff consoles or annunciators If a device loses communication an error message is sent to the staff console Devices operating solely in supervisory mode do not annunciate patient calls Instead they signal the failure of the staff consoles and annunciators assigned to them Devices can be set to provide super...

Page 25: ...y labels are configurable The labels used for call priorities on your system may differ from those shown here Housekeeping calls are not typically displayed at the staff console The system can be configured to display these calls however Table 3 Nurse call signaling at the staff console or annunciator Nurse call priority type 1 Staff console row cell color Tone repeat rate Connect response Room al...

Page 26: ...iority type 1 Staff console row cell color Tone repeat rate Connect response Reminder 1 RN Red Reminder 2 LPN Amber Reminder 3 Aide Green 1 If more than one instance of a nurse call type is possible the number of instances appears in parentheses e g Auxiliary Emergency 8 means that there can be up to eight types of auxiliary emergency nurse calls ...

Page 27: ...ciators 24 Adjusting the volume of voice communications and alert tones 25 Adjusting the volume on your staff console or annunciator 25 Adjusting the call volume on remote patient and staff stations 25 Temporarily silencing alert tones 27 Placing calls 28 Clearing calls from the system 30 Normal priority calls 30 Higher priority calls 30 Upgrading calls to higher priorities 31 Configuring call pri...

Page 28: ...e touch screen 40 Cleaning staff consoles and annunciators 41 Cleaning the screen 41 Cleaning the housing 41 Maintenance notes 43 Ergonomic recommendations 44 Resolving staff console and annunciator problems 45 Errors at staff consoles and annunciators 45 Notes When using a headset the speakerphone is nonfunctional To use the speakerphone unplug the headset To switch to the speakerphone when using...

Page 29: ...r to display the screen you need Table 4 Screen selection tabs corresponding to specific tabs To perform this task Select this tab Adjust alert tone volume Audio tab Adjust the call volume Audio tab Answer a call Calls tab Answer a reminder Reminders tab Clean the touch screen Admin tab Clear a reminder normal priority Reminder tab Configure call priorities for a room or bed Room list tab Hang up ...

Page 30: ...elect the Calls tab to open the Call screen 2 Lift the handset or 3 If you are using the speakerphone or a headset press Connect To answer a lower priority call 1 Open the Call screen 2 From the list select the call to be answered 3 Lift the handset or If you are using a headset or the speakerphone press Connect Calls from other staff consoles and annunciators You can call and receive calls from o...

Page 31: ...eadset 1 While connected to a call press the Volume button The Change Volume dialog box appears 2 Slide the Speaker button up or down to increase or decrease the volume 3 Press Save The new settings will remain in effect until they are changed again To adjust the alert tone volume of a staff console or annunciator 1 Click the Audio tab then press the Volume button This opens the Volume dialog box ...

Page 32: ...ile connected to the staff or patient station press the Volume button on the Audio screen The Change Volume dialog box opens 2 Slide the Room Speaker button up or down to increase or decrease the volume 3 Press Save The new volume setting will remain in effect until it is changed again The volume can be changed from any staff console or annunciator connected to the station ...

Page 33: ...cally reinstated one the maximum time period has elapsed or when a new call is received whichever comes first To temporarily silence the alert tone on a staff console or annunciator 1 Open the Call screen Reminders screen or Room List screen 2 Press the Tone Silence button This mutes alert tones for the current call at the staff console or annunciator To restore alert tones on a staff console or a...

Page 34: ...ct on the dial pad To place a call by selecting the bed or room from a list To configure the call priorities for a specific staff or patient station 1 Select the Room List tab then click the button labeled Showing This opens the dialog box shown below Figure 12 Room filters dialog box Displays all rooms in the nurse call system Displays the rooms and consoles in the duty areas covered by the conso...

Page 35: ...tion Manual 29 If you are using the speakerphone or a headset press Connect To hang up at the end of a call Replace the handset or If you are using the speakerphone or a headset press the Hang Up button on the Audio screen To cancel a call before establishing a connection Press Cancel on the dial pad ...

Page 36: ...ess Connect to answer the call 2 Replace the handset or 3 Press the Hang Up button on the Audio screen Higher priority calls By default all calls except normal priority calls must be cancelled from the point of origin A staff member must go to the staff or patient station where the call was placed and push the Cancel button This clears the call from the nurse call system The call no longer appears...

Page 37: ...ains on the screen Depending on how the system is configured dome lights associated with the patient station may begin to flash or to flash faster Follow these steps to upgrade the priority of a nurse call To upgrade a call to a higher priority 1 On the Audio screen press the Upgrade button This opens an Upgrade dialog box Only higher prio 2 Select the call priority to be applied 3 Press OK Note C...

Page 38: ...ws how to assign different call priorities to different devices Figure 13 Room List To configure the call priorities assigned to a room 1 Select the Room List tab then click the button labeled Showing This opens the dialog box shown below which lists four room list filters Figure 14 Room filters dialog box Displays all rooms in the nurse call system Displays the rooms and consoles in the duty area...

Page 39: ...ieves the call devices connected to the staff or patient station being configured 4 Select the device to be configured then click Change Priority 5 Select the call priority to be assigned to the device then click OK To revert to the default priorities for a specific staff or patient station 1 Select the Room List tab then select the room to be changed 2 Press the Call Priorities button The staff c...

Page 40: ...all a room or bed an audio connection will be established but no calls affected by the connection If you want to allow regular or wireless phones to affect calls it can be enabled using the Telligence Configuration Tool Doing so however will void the UL listing Figure 15 Room Settings dialog box Caution The Telligence System s UL Listing may be voided if normal priority calls are canceled when sta...

Page 41: ... call on reminder again if necessary which starts the cycle over Figure 16 Reminder list Calls can continue to cycle between the Reminder screen and the Call screen until they are cleared Normal priority calls can be cleared from a staff console or annunciator Once a normal priority call has a reminder set on it however it cannot be cleared by an audio connection How quickly a reminder is recalled...

Page 42: ...ave been set By default nurse calls with priorities higher than normal but lower than urgent are automatically placed on reminder with red RN staff level priorities at the time that staff members answer the calls Setting call reminders To remind yourself of something that needs to be done in a particular room you can select the room and set a location reminder This lists the reminder on the Remind...

Page 43: ...e reminder then press OK The call is moved from the Call screen to the Remind screen Note On emergency mode annunciators calls placed on reminder are displayed on the both the Call and the Remind screen Setting a reminder from the Audio screen To set a reminder from the Audio screen 1 While conducting a call on the Audio screen press the Set Reminder button 2 Touch one or more staff level priority...

Page 44: ... on the Reminders screen The staff level priority for automatically created reminders is the RN level priority a cell on the left of the reminder row illuminates in red for call reminders that are automatically set The table on page 19 gives additional information about reminders Adding staff levels to reminders To add a staff level priority to a reminder already on the Reminders screen 1 Select t...

Page 45: ...by pressing the Clear Reminder button on the Reminders screen Reminders for other call priorities can only be canceled by pushing the Cancel button on the patient station where the call originated This clears the reminder from the nurse call system so that it no longer appears on staff consoles or annunciators and Corridor lights and zones lights stop flashing To clear a reminder on the staff cons...

Page 46: ...ng it difficult to select items accurately Recalibrating corrects this problem Caution Recalibrating the primary staff console or an annunciator being used as a staff console will temporarily remove the device from the system This will appear to the system as a staff console failure which will activate the HC CL4 SUPV Supervision Module with Buzzer Make sure the hospital staff is aware and prepare...

Page 47: ...ratches that can add up over time so we highly recommend the following 1 Slightly moisten a soft cloth preferably a lint free eyeglass cleaning cloth or at least a microfiber cloth with a diluted window cleaning solution 2 Follow the above steps to place the staff console or annunciator into cleaning mode 3 Use the cloth to gently clean the surface of the touch screen 4 Use a dry soft cloth of the...

Page 48: ...console or annunciator s housing being careful not to touch the touch screen 4 In the case of the staff console also use the moist cloth to gently clean the handset the handset cord and the headset and headset cord if a headset is in use 5 Use another soft dry cloth to dry the surface of the housing Note Do not soak the staff console the annunciator or any attached cords ...

Page 49: ...s Place cups glasses and drinking containers away from the staff console or annunciator to avoid accidental exposure to spilled liquids Do not eat or drink near the staff console or annunciator Take care not to drop the staff console or annunciator or to subject it to strong impact Do not use force when setting the staff console or annunciator down Do not place the staff console or annunciator on ...

Page 50: ...ng awkward positions Provide adequate clearance for staff console and annunciator use Place the staff console in a position that lets you view and touch the display without strain Place the staff console in a position where the sun s rays or artificial lights do not adversely reflect on the touch screen causing eyestrain If you have trouble selecting items on the screen select the More tab then us...

Page 51: ...taff console or annunciator A four section HC CL4 SUPV supervisory dome light fast flashes white in all four of its light sections and sounds tones at the rate it is flashing to signal loss of power and data to the supervised staff console or annunciator When the status of a supervised device becomes normal all four dome light sections extinguish and dome light tones cease To resolve a staff conso...

Page 52: ...Chapter 3 Using staff consoles and annunciators 46 Telligence Patient Staff Communication System Operation Manual ...

Page 53: ... Linked buttons 53 Patient station buttons 54 Patient station lights 55 Patient station tone alerts 56 Using patient stations 58 Code blue call 58 Staff emergency call 58 Staff normal calls 59 Patient calls 59 Canceling a call from the patient station 59 Placing the patient station in privacy mode 60 Placing the patient station in staff follow mode 60 Using patient call devices 62 Pillow speakers ...

Page 54: ...ced from call cords or bed buttons 76 Patient station receptacles 77 Dual patient station receptacles 77 Single patient station receptacles 77 Electronic bed receptacles 78 Connecting call cords and auxiliary medical devices 79 Miscellaneous patient stations 80 Call cord stations 81 Lavatory stations 82 Two priority lavatory stations 83 Resolving patient room station problems 87 Resetting a hung p...

Page 55: ...taff members to call the nursing station for assistance or to signal code blue or staff emergencies Like patient stations staff duty stations are audio equipped supporting two way voice communication A number of peripheral nonaudio equipped call stations may also be associated with the patient station These include code blue stations staff emergency stations lavatory stations and others Finally pa...

Page 56: ... or latching medical equipment only Press cancel after insertion to activate equipment Figure 19 Dual patient station with electronic bed receptacle Model HC PSTN2 BED Pillow speaker receptacle Speaker Status indicator light For use with call cords or latching medical equipment only Press cancel after insertion to activate equipment Pillow speaker receptacle Electronic bed receptacle Buttons for s...

Page 57: ...le and dual patient stations with BedConnect Note Dual patient stations provide two 1 4 inch jacks for connecting call cords or critical medical equipment such as ventilators defibrillators or IV pumps to the nurse call system This equipment must be listed certified per UL 544 Medical and dental equipment or UL0601 1 Medical electrical equipment WARNING Medical equipment connected to the patient s...

Page 58: ...unication System Operation Manual Figure 20 Standard button templates for patient stations CODE EMERG CANCEL ASSIST PRESENCE CANCEL CODE EMERG ASSIST CANCEL CANCEL CODE EMERG PRIVACY Patient stations are available with the standard button templates shown above ...

Page 59: ... In addition the Cancel Code and Emerg buttons are linked The linked buttons perform as follows Pressing the Code or Emerg button on one of the peripheral stations causes the patient station s Code or Emerg button LED to light and its Call status light to light Pressing the Code or Emerg button on the patient station causes the respective peripheral station s Code or Emerg button LED to light Pres...

Page 60: ...st for staff assistance PRESENCE Registers your presence in the patient room PRIVACY Blocks audio connectons to the patient room CANCEL Clears active calls Also used to configure equipment inputs enter cleaning mode reset the device block cord out calls from being sent etc Custom button kit Facilities may need to order the Telligence System custom button kit to rename one or more of the standard b...

Page 61: ... the Privacy button privacy mode was put into effect For the Presence button presence has been established in this room The Cancel light slow flashes when a plug is inserted into the auxiliary jack to indicate a 5 second configuration mode The Cancel light flashes when the Cancel button is pressed and held and there are no calls to clear A flashing Cancel light indicates that one or both of the pa...

Page 62: ...f follow 3 Privacy mode 4 Ongoing audio connection 5 Registered presence is indicated Patient station tone alerts Patient stations like all Telligence System devices that emit sound sound the same note but vary the tone s pattern from a rapidly repeating note through a slow repetition of the note to a continuous note sound to signal different call priorities and other factors in the nurse call sys...

Page 63: ... highest priority nurse call in the duty area or primary staff console at present with one exception an in room lavatory emergency tone has priority over any other nurse tone The patient station also emits one or more feedback tones when its Cancel button is held down for two or more seconds However this occurs only if no calls are active on the station ...

Page 64: ...em responds when a call is placed by pushing a call station command button Code blue call Code lights on the patient station and on any linked stations Call status lights on single and dual patient stations Call assurance feedback tone at the patient station All light sections of associated corridor and zone lights fast flash blue Associated zone lights emit a fast repeating buzz Code blue tones s...

Page 65: ... on a Smart Pillow Speaker Pressing a pushbutton or squeeze pad actuator on a call cord Pressing the nurse call button on an electronic bed side rail control panel Canceling a call from the patient station Press the Cancel button on the patient station to cancel any nurse call placed from the patient station or Press any linked Cancel button to cancel calls from the patient station Pressing Cancel...

Page 66: ... Placing the patient station in staff follow mode Staff follow modes at the patient station During system installation patient stations can be configured with different staff follow modes Possible staff follow modes for a patient station are No staff follow made no calls annunciated Duty area mode The patient station annunciates calls originated in its duty area Console mode The patient station an...

Page 67: ...gned staff follow mode If one or more calls are active in the coverage area the Status light starts flashing red If one or more calls are active the station sounds for 2 seconds a tone at the staff follow rate of the highest priority call If new nurse calls are originated in the patient station s coverage area a staff follow tone for the highest existing priority sounds at the patient station Canc...

Page 68: ...ll cord or electronic bed nurse call button use the speakerphone on the patient station The sections that follow describe Telligence System smart pillow speakers and call cords and patient communications using smart pillow speakers call cords and electronic bed panels Pillow speakers Connector The smart pillow speaker s DuraPin connector plugs into a receptacle on the patient station front panel T...

Page 69: ...akers TV on off button Press this button to control television functions Depending on system configuration it turns the TV on off and steps through the channels or it only turns the TV on off In the latter case press the up down arrow buttons to change channels TV channel up down arrow buttons Depending on your system configuration pressing these buttons may change television channels or control l...

Page 70: ...for cycling through channels sequentially TV volume control via the thumb wheel on the Smart Pillow Speaker side Lighting control The standard Smart Pillow Speaker features a large nurse call button three TV control buttons a button for lighting control and a button that may provide another type of control depending on how your system is set up Lights are turned on and off using one button as expl...

Page 71: ...tem settings To place a call from a pillow speaker 1 Press the large nurse call button on the Smart Pillow Speaker The system responds as follows The green light behind the Smart Pillow Speaker s translucent nurse call button shines more brightly to confirm nurse call placement The Call status light on the patient station turns on to confirm nurse call placement The call assurance tone sounds at t...

Page 72: ...p by the microphone in the patient station on the wall Note If necessary the staff member can adjust call volume settings from the staff console or annunciator 5 When the call ends this happens The Status light extinguishes Using smart pillow speakers to upgrade calls Upgrading a Smart Pillow Speaker call requires that presence already be registered in the patient room see Registering staff presen...

Page 73: ...Tones stop sounding at staff consoles and annunciators The nurse call row disappears two nurse call rows disappear if a Smart Pillow Speaker call was upgraded from staff consoles and annunciators Call cords Call cords provide an alternative means for patients to place calls to the staff console at the nurses station The priority of a nurse call placed using a call cord is either patient normal pat...

Page 74: ... cord assemblies Models 200 446 and 200 447 These air cord assemblies provide nurse call capabilities for one patient at a patient station Equipped with squeeze pad actuators they are specifically designed for patients undergoing oxygen therapy Model 200 446 is 6 feet 1 8 m long Model 200 447 is 10 feet 3 0 m long ...

Page 75: ...rd assemblies Models 200 448 and 200 449 These air cord assemblies provide nurse call capabilities for two patients at one patient station Equipped with squeeze pad actuators they are specifically designed for patients undergoing oxygen therapy Model 200 448 is 6 feet 1 8 m long Model 200 449 is 10 feet 3 0 m long ...

Page 76: ...nts undergoing oxygen therapy Both assemblies have large squeeze pad actuators for patients with impaired dexterity Model 200 1071 is 6 feet 1 8 m long Model 200 1073 is 10 feet 3 0 m long Figure 25 Air Operated Pushbutton Assembly Model 200 1072 This air cord assembly provides nurse call capabilities for one patient at a patient station It is specifically designed for patients undergoing oxygen t...

Page 77: ...2 is 8 feet 2 4 m long Figure 26 Single Call Cord Assemblies Models 200 1171 and 200 1172 These call cord assemblies provide nurse call capabilities for one patient at a patient station The call cords have a momentary pushbutton switch Model 200 1171 is 6 feet 1 8 m long Model 200 1172 is 12 feet 3 7 m long ...

Page 78: ...l capabilities for two patients at one patient station The call cords have two momentary pushbutton switches Model 200 1173 is 6 feet 1 8 m long Model 200 1174 is 12 feet 3 7 m long Figure 28 Call cord assembly Model 200 1272 This assembly provides nurse call capabilities to one patient with one patient station The call cord has a non locking momentary pushbutton switch It also has a DuraPin conne...

Page 79: ...nsole or annunciator Call cord methods Because two different kinds of call cords exist there are two ways to use a call cord to place a nurse call Pressing the pushbutton on the end of a regular call cord Pressing the squeeze pad actuator on the end of a call cord When a patient places nurse calls using a call cord audio communications between the patient and the staff member use the speakerphone ...

Page 80: ...tive A patient normal patient priority or patient emergency call row appears on staff consoles and unit annunciators 2 The call may be placed on reminder at the staff console until the staff member can answer it When a call is placed on reminder this happens The Call light on the patient station slowly flashes Associated dome lights slowly flash the highest reminder color 3 When the call is answer...

Page 81: ...nce tone sounds at the patient station Top light sections of associated corridor and zone lights fast flash red On 4 section dome lights the second light sections down show a steady white Staff consoles and annunciators show two calls the staff emergency call and the original call the latter call clears when the staff emergency call is canceled Staff emergency tones sound at staff consoles and ann...

Page 82: ...f a regular call cord or bed button call was not answered or if such a call was upgraded the call is canceled in the same way that a call placed directly from a patient station is canceled 1 Press the Cancel button on the patient station or on any associated station in the patient room When you press Cancel this happens Status and Call lights along with associated dome lights extinguish Tones stop...

Page 83: ... pin bed connector receptacle 18 pin pillow speaker receptacle 1 4 in call cord or auxiliary input jack Dual patient station receptacles Dual patient stations which provide nurse call communications for two patient beds provide the following input receptacles Two external DB 37 pin bed connector receptacles on patient stations with BedConnect or two rear internal bed interface headers on standard ...

Page 84: ...es In the case of patient stations without 37 pin receptacles Telligence provides the HC BID SS37 Single Bed Receptacle to allow Hill Rom or Stryker electronic beds to connect to the patient stations Figure 30 Single bed receptacle Patient stations without BedConnect have receptacles on the back of the stations that are wired to these single bed receptacles which are separate 37 pin bed receptacle...

Page 85: ...icator lights stop flashing and return to normal This sets the jack to accept the call cord To set the jack to accept auxiliary medical equipment 1 Insert the plug into the jack Both the EQUIP and CANCEL indicator lights flash on and off at half second intervals 2 Immediately press the Cancel button The EQUIP indicator stops flashing and glows steadily The CANCEL light goes off Note Plug in only o...

Page 86: ...ting that a cord is out Note Pressing Cancel after a bed Smart Pillow Speaker or call auxiliary cord has been removed clears the nurse call until the device is reinserted and removed again Clearing the cord pull alarm To stop the light flashing due to cord removal 1 Plug a cord into the station jack Both the Cancel light and the Call or Equip light flash for a few seconds then extinguish If you ne...

Page 87: ...ifiable location for instance as the sole station in an exam room Call cord stations have no audio capability and cannot be used to communicate with staff members at staff consoles or annunciators 1 Press the button at the end of this station s call cord to place a nurse call When you do so the following happens The Call lights on any associated patient or staff duty station turn on The call assur...

Page 88: ...el reminder ceases The reminder row disappears from staff console or annunciator Reminders screens Lavatory stations The HC PP LAV lavatory station is waterproof and doubles as a shower station If two or more of these stations are located in a bathroom their buttons and optional pull cords may be linked Pressing the Help button or pulling the station s call cord places a nurse call with a priority...

Page 89: ...tors 2 Press the Cancel button on the original lavatory station or on any associated station in the patient bathroom to cancel the lavatory emergency call The lavatory station s Help light extinguishes Call lights and dome lights extinguish Sounds of the lavatory emergency tone stop The lavatory emergency call row disappears from staff consoles and annunciators If the nurse call had a reminder set...

Page 90: ...ff members Doing so causes this to happen The station s Emerg light turns on Any associated patient or staff duty station s Call lights turn on The call assurance tone sounds at any associated patient or staff duty station Top light sections of associated corridor and zone lights fast flash red The lavatory emergency tone slow beeping sounds at staff consoles and all annunciators at associated sta...

Page 91: ... to happen The lavatory station s Help light turns on Any associated patient or staff duty station s Call lights turn on The call assurance tone sounds at any associated patient or staff duty station Associated corridor and zone lights show a steady white Tones sound at staff consoles and unit annunciators and at stations where staff follow is active A patient normal nurse call request row appears...

Page 92: ...have been canceled 2 Spray or soak a soft cloth with the disinfectant typically used by your facility s maintenance staff e g Sidex Staphine or a 10 bleach water solution 3 Ensure that the station to be cleaned is idle no light should be lit or flashing 4 Press and hold down the patient station s Cancel button for about 4 seconds The patient station emits two feedback tones while you are holding d...

Page 93: ...by momentary fast beeps Note Holding down a patient station or linked Cancel button for 8 seconds clears all calls from the room that are currently in the system clears associated room devices and causes associated dome lights to extinguish If pressing a patient room Cancel button for 8 seconds does not resolve the problem contact the GE Security Technical Services Department at 1 800 385 2639 dur...

Page 94: ...Chapter 4 Patient stations 88 Telligence Patient Staff Communication System Operation Manual ...

Page 95: ...nd buttons 92 Staff duty station lights 94 Staff Duty station tone alerts 95 Placing a call from a smart staff duty station 95 Canceling a call from the smart staff duty station 97 Activating staff follow at a staff duty station 97 Registering staff presence 99 Presence stations 99 Removing registered presence 100 Staff follow function 101 Staff follow modes 101 Overview of permanent duty stations...

Page 96: ...Chapter 5 Staff duty stations 90 Telligence Patient Staff Communication System Operation Manual Errors at staff operated stations 115 Inability to remove presence 115 ...

Page 97: ...ty stations are used solely by staff members to call the nursing station Like patient stations they are equipped with speaker phones and command buttons One staff duty station can cannunciate call activity for a single duty area or an area equal to a staff console coverage area Forwarding nurse calls from room to room In duty mode a staff duty station annunciates nurse calls and reminders associat...

Page 98: ... staff duty stations Button Description CODE Alerts staff about a code blue emergency EMERG Alerts staff about an emergency ASSIST Sends a request for staff assistance STAFF Sends a request for staff assistance DUTY Switches Duty mode on or off which enables or disable staff follow tones PRESENCE Registers the presence of a staff member in the room PRIVACY Mutes outgoing audio This button is prese...

Page 99: ...shown above Other facilities may order the kit if they need to install Smart Staff Duty Stations with buttons that cause other functions already defined in the Telligence System to be performed Customers requesting staff duty station functions that are not defined in the Telligence System must do so on a totally custom basis Notes If your facility has relabeled some or all of the standard buttons ...

Page 100: ... place For the Code Emerg and Assist button lights a nurse call was placed For the Privacy button privacy mode was put into effect The Cancel light flashes when Cancel is pressed to remove a stuck presence All lights in slow flash indicates that the station is in cleaning mode All lights in fast flash indicates a no communications error Call status light A steady red Call status light indicates th...

Page 101: ...n an initial call or a call answering a nurse call is received from a staff member at a staff console or annunciator Call assurance The call assurance tone 8 short beeps lasting 2 seconds sounds at the staff duty station when a call is placed from the station or from an associated non audio station Lavatory When an emergency call has been made from a lavatory station associated with a staff duty s...

Page 102: ... button on the staff duty station to send a staff emergency call to staff consoles and annunciators Pressing Emerg causes this to happen Lights by the staff duty station Emerg button and by any linked Emerg button turn on to confirm staff emergency call placement The Call status light on the station turns on to confirm nurse call placement The call assurance tone sounds at the staff duty station T...

Page 103: ... consoles annunciators and staff follow activated stations cease The Call screen nurse call row and any corresponding Reminders screen reminder row on staff consoles and annunciators disappear Notes Normal priority calls including staff normal nurse calls are canceled after staff members answer them at staff consoles or annunciators Pressing the Cancel button for 8 seconds and 4 feedback tones on ...

Page 104: ... turned off on the station To temporarily silence ongoing staff follow tones at regular Smart Staff Duty Stations Press the Cancel button Staff follow tones temporarily stop at the station but resume after A new staff follow call occurs A silence timeout is over at the staff duty station An audio connection is made to the staff duty station An emergency call is made from the staff duty station The...

Page 105: ...aff level priority RN Amber The middle staff level priority LPN Green The lowest staff level priority Nurse s Aide Registering any level of presence activates staff follow at the patient or staff duty station You can also register presence to signal that a doctor is in a room with a patient that a baby is in a room with its mother or that a room needs charting Presence stations The HC PP3 PRES pre...

Page 106: ...r than your staff level are canceled Normal priority calls for the room with higher level staff priority reminders than your staff level are not canceled Reminders with nurse call priorities more urgent than normal priority but with matching or lower level staff priorities are hidden at the corridor zone light Note Unless the staff member handles the calls and cancels them at a room station the re...

Page 107: ...ow nurse call the highest priority staff follow nurse call tone sounds Staff follow modes The staff follow function configured using the Telligence Configuration Tool at system installation time is always enabled in the Telligence System When Telligence was installed at your facility Smart Staff Duty Stations were assigned one of these staff follow modes Duty area mode The staff duty station annun...

Page 108: ...ent duty stations cannot be used to place nurse calls They can however be used to answer calls from the nursing station or an annunciator Permanent duty stations have only two buttons Privacy for muting outgoing audio and Cancel for clearing calls Figure 37 Permanent duty station PRIVACY CANCEL Staff follow at permanent duty stations The staff follow function is always activated on permanent duty ...

Page 109: ...d in intensive care units emergency care rooms and other patient care rooms the station may also be located in staff only rooms if only as a precautionary measure for facility staff Figure 38 Code blue station shown without pull cord The code blue station can be a standalone station or can be associated and have its buttons linked with either a patient station or a staff duty station A code blue s...

Page 110: ...de button lights extinguish Any associated patient or staff duty station s Call lights extinguish Dome lights extinguish Tones stop sounding at staff consoles and annunciators and at stations where staff follow is active The nurse call row disappears from staff consoles and annunciators If the code blue call had a reminder set for it the following happens when the Cancel button is pressed Dome lig...

Page 111: ...gency station if a medical device must be started or stopped in an emergency by pressing the Emerg button or pulling the optional pull cord 1 Press the Emerg button or pull the cord on the staff emergency station to send a staff emergency call to staff consoles and annunciators lights by the station s Emerg button and by any linked Emerg buttons turn on to confirm staff emergency call placement An...

Page 112: ... display of the staff level reminder ceases The reminder row disappears from staff console or annunciator Reminders screens Call stations with smoke input The model HC PB2 CALLIN call station is a generic nurse call station This two button station may be equipped with a pull cord can be a standalone station or can be associated with a patient or staff duty station The station may be installed in a...

Page 113: ...hen a staff member answers the call at a staff console or annunciator 2 To cancel a call from the model HC PB2 CALLIN call station that was not already cleared by a staff member answering the call press Cancel on the originating call station or a linked Cancel button on any associated patient or staff room station Call button lights extinguish Dome lights extinguish Tones stop sounding at staff co...

Page 114: ... Caution The relay contact is pulsed to flash the passive dome light This may not be appropriate for use with other devices 1 Press the Call button on the call station or pull the cord to send a staff normal call to staff consoles and annunciators Pressing the Call button or pulling the cord causes the following to happen lights by the station s Call button and by any linked Call button turn on to...

Page 115: ...f level reminder ceases The reminder row disappears from staff console or annunciator Reminders screens Remote cancel stations The model HC PB3 Cancel remote cancel station see Figure 42 on page 109 lets you cancel nurse calls from convenient locations in patient or staff rooms instead of trying to press a Cancel button at a patient or staff duty station that is blocked by medical equipment When a...

Page 116: ...l causes this to happen Any associated stations Call button lights extinguish Dome lights extinguish Tones stop sounding at staff consoles and annunciators and at stations where staff follow is active One or more nurse call rows disappear from staff consoles and annunciators If the nurse call had a reminder set for it the following happens when the Cancel button is pressed Dome light display of th...

Page 117: ... the Telligence system The HC AUX2 Dual Auxiliary Input Station see Figure 44 on page 112 allows for the connection of electrically isolated latching medical equipment only Caution Only monitor devices that are UL 544 or UL 60601 1 listed that maintain dry contacts when in alarm mode that are electrically isolated and that have standard 1 4 inch 0 64 cm diameter phone plugs should be plugged into ...

Page 118: ...tations with staff follow active An auxiliary emergency nurse call row appears on staff consoles and unit annunciators Note Telligence provides for eight auxiliary emergency nurse call types which may be renamed at system configuration time to specify actual medical equipment Figure 44 HC AUX2 Dual auxiliary input station shown without connectors To cancel an auxiliary equipment emergency call sta...

Page 119: ...ion Manual 113 The nurse call row disappears from staff consoles and annunciators If the auxiliary emergency call had a reminder set this also happens Dome light display of the staff level reminder ceases The reminder row disappears from staff console or annunciator Reminders screens ...

Page 120: ...ure that the station to be cleaned is idle no LIGHT should be lit or flashing 4 Press and hold down the staff duty station s Cancel button for about 4 seconds The staff duty station emits two feedback tones while you are holding down the Cancel button The station and any associated stations enter a 15 second cleaning mode period During this time the Cancel light at the staff duty station flashes a...

Page 121: ...atient or staff duty station or linked Cancel button for 8 seconds clears all calls from the room that are currently in the system clears associated room devices and causes associated dome lights to extinguish If pressing Cancel for 8 seconds does not resolve the problem contact the GE Security Technical Services Department at 1 800 385 2639 during normal business hours Inability to remove presenc...

Page 122: ...Chapter 5 Staff duty stations 116 Telligence Patient Staff Communication System Operation Manual ...

Page 123: ...8 Dome light activation 119 Intelligent dome light signaling 119 What dome light sections signal 119 Simple dome light signaling 120 Dome light models 122 Corridor lights 122 Zone lights Model HC CL4 SUPV Supervision Dome Zone Light with Buzzer 123 Supervisory lights 123 Passive dome lights 123 Dome light alerts 124 ...

Page 124: ...f levels assigned when nurse calls are put on reminder When calls have been placed on reminder Telligence dome lights bottom light sections slowly flash Registering presence also shown in a dome light section hides reminders that are at the presence level and lower if calls have not been canceled after presence is removed the dome light sections start slowly flashing again One model of Infinity do...

Page 125: ...lt Illuminate in a color signaling the nurse call type Illuminate steadily or flash in various rates as follows Flashing for a dome light error Fast flashing for an emergency call Slow flashing for a lower priority nurse call that is still cause for concern or for a call that is on reminder Steadily for a normal priority request Change color and change from steady illumination to a slow flash or f...

Page 126: ...ciated corridor lights to illuminate in the color designated for the nurse call and to either flash at the designated rate or glow steadily Because corridor and zone lights do not have latches and timers staff members must still press the Cancel buttons at lavatory stations to cause associated corridor and zone lights to extinguish Nurse call dome light signaling By default nurse calls are signale...

Page 127: ...al 2 1 White Very Slow Housekeeping 2 1 White Very Slow Presence 1 RPN 3 2 Red Presence 2 LPN 3 2 Amber Presence 3 Aide 3 2 Green Reminder 1 RPN 4 2 Red Reminder 2 LPN 4 2 Amber Reminder 3 Aide 4 2 Green 1 If more than one instance of a call type can be configured the number of instances appears in parentheses e g Cord Pull 2 1 Top light section 4 Bottom light section in a dual dome light 2 Bottom...

Page 128: ...ounted outside patient or staff rooms in facility hallways indicate conditions inside patient or staff rooms Two Infinity series dome light models can be used as corridor lights The HC CL2 Infinity dome zone light has two light sections Each section is programmed to display one of nine possible colors blue red white amber green pink cyan magenta or yellow The top section in a two section dome ligh...

Page 129: ...gence System has only one staff console or annunciator or if staff consoles and annunciators are located on separate floors or are more than 25 feet 7 5 meters apart HC CL4 SUPV dome lights may be installed near and associated with each staff console or annunciator The dome lights will flash and also sound a tone if the flow of power and data to the staff console or annunciator is interrupted The ...

Page 130: ...e section dome light color red Flash repeat rates Dome lights can light steadily or flash repeatedly at these rates Flash 1 16 sec on 1 16 sec off Fast flash 1 4 sec on 1 4 sec off Slow flash 1 1 2 sec on 1 2 sec off Steady no flash Note Two section and four section dome lights have a dim yellow light in the top light section to signal dome light error status This fainter light signals non communi...

Page 131: ...eration Manual 125 Appendix A Wireless phones and pagers Summary Content Overview 126 Wireless phones and pager systems 127 SpectraLink wireless phone system 127 Third party paging systems 127 Using systems via the Emergin Communications Gateway 127 ...

Page 132: ...o If you hear a busy tone when answering a nurse call it means that the audio path is already in use At this point it may be faster for you to go directly to the room where the call originated just as you would if you received a pager message Otherwise it may be possible for you to wait for the call to ring again When you answer a call from a patient station using a wireless phone the nurse call i...

Page 133: ... these calls from calls made from regular phones or other wireless phones SpectraLink also has a vibrate alert feature for its handsets which permits signaling of incoming calls in facility quiet zones Instructions for using SpectraLink phones are provided in the SpectraLink instruction manual included with your Telligence system Third party paging systems Like ProCare 6000 Telligence can be confi...

Page 134: ...Appendix A Wireless phones and pagers 128 Telligence Patient Staff Communication System Operation Manual For operations information please refer to the documentation provided by the manufacturer ...

Page 135: ...municate with healthcare staff PD Peripheral device An RVPD SVPD or legacy fire alarm Signature device that does not support audio Presence station A peripheral station for manually registering and clearing staff presence in a room PSpkr Dukane Pillow Speaker with 18 pin connector equipped with lighting TV control and Nurse Call buttons SC Staff console Staff Console A device used by healthcare st...

Page 136: ...Telligence Patient Staff Communication System Operation Manual 130 ...

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