26
49-3000187 Rev. 2
TROUBLESHOOTING TIPS
Troubleshooting Tips...
Before you call for service
Problem
Possible Causes
What To Do
Small amount of water
remaining in dispenser
(on some models) at
end of cycle
Normal dispenser
operation
It is normal for a small amount of water to remain in dispenser after
the cycle.
Short spray or turn
on of drain pump and
delay after pushing
the Start button
Lid was opened and
closed between cycle
selection and start
This is normal. See START-UP SEQUENCE in the
Safety
Instructions
section.
Water level seems
low
This is normal
Water may not cover the top level of the clothes. This is normal for
this high efficiency washer.
Low water flow
Water valve screens are
stopped up
Turn off the water source and remove the water connection hoses
from the upper back of the washer and the water faucets. Clean both
the hose screens (if so equipped) and the screens in the machine
using a brush or a toothpick. Reconnect the hoses and turn the water
back on. Check to ensure there are no leaks at the connections.
Low water supply
pressure
If water pressure at the washer inlets is less than 20 psi while the
washer is actively filling, call a plumber to assess your water supply
and make corrections needed to increase the water pressure.
Water siphoning out
of washer
Drain standpipe is too
low or hose too far into
standpipe
The drain hose must exceed 30” height at some point between
the washer back and the drain pipe. Use anti-siphon clip. See
the
Installation Instructions
.
Too many suds
Soft water
Try less detergent.
Too much detergent
Measure your detergent carefully. Use less soap if you have soft
water, a smaller load or a lightly soiled load.
Type of detergent
Switch to High Efficiency detergent such as Tide PODS™ and
liquid detergents.
Water leaks
Type of detergent
Switch to High Efficiency detergent such as Tide PODS™ and
liquid detergents.
Using too much
detergent in washer
Use less detergent. Use less soap if you have soft water, a smaller
load or a lightly soiled load.
Fill hoses or drain hose
is improperly connected
Make sure hose connections are tight at faucets and rubber
washers are installed. Make sure end of drain hose is correctly
inserted in and secured to drain facility.
Household drain clogged
Check household plumbing. You may need to call a plumber.
Drain hose rubs on wall
Make sure drain hose does not make contact with the wall. May
cause excessive wear on the hose.
Constant water pressure
to fill hoses at water source
Tighten hoses at the faucets.
Check condition of fill hoses; they should be replaced every 5 years.
Water temperature
seems incorrect
Cooler water temperatures
provide improved energy
efficiency
New laundry detergents have been formulated to work with cooler
water temperatures without affecting wash performance.
Water supply is turned
off or improperly
connected
Turn both hot and cold faucets fully on and make sure hoses
are connected to correct faucets.
NOTE:
Water valves are marked
“
H
” and “
C
”.
Water valve screens are
stopped up
Turn off the water source and remove the water connection hoses
from the upper back of the washer and the water faucets. Clean both
the hose screens (if so equipped) and the screens in the machine
using a brush or a toothpick. Reconnect the hoses and turn the water
back on. Check to ensure there are no leaks at the connections.
Cool/Cold Water when
selecting Hot
This is normal. The washer senses water temperature (on some
models) and optimizes for best results. Cold water is added
periodically when hot is selected.
House water heater is not
set properly
Make sure house water heater is delivering water at
120°F–140°F (48°C–60°C).
Water pumped
out before cycle is
complete
Water was left in unit for
24 hours with lid closed or
15 minutes with lid open
Previous cycle has been cancelled. Close lid, select new cycle,
and start machine.
Water won’t drain
Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 8 ft (2.44 m) above floor.
Washer spins
and pauses at the
beginning of cycles
This is normal
The washer is sensing the load.
