20
49-2000375 Rev. 1
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for helpful articles and support videos before you call for service.
Problem
Possible Cause
What To Do
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Your new oven has a different cooking system from
your old oven and therefore may cook differently
than your old oven.
For the first few uses, follow your recipe times
and temperatures carefully. If you still think your
new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference. See the Cooking option under the
Settings section to adjust the oven temperature.
NOTE:
This adjustment affects Traditional Bake,
Convection Bake and Convection Bake Multi
temperatures; it will not affect Convection Roast,
Traditional Broil, Convection Broil or Clean.
Food does not bake
properly
Oven controls improperly set.
See the Cooking Modes section.
Rack position is incorrect or rack is not level.
See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of improper size
being used.
See the Cookware section.
Oven temperature needs adjustment.
See the Cooking option under the Settings section.
Ingredient substitution
Substituting ingredients can change the recipe
outcome.
Food does not broil
properly
Oven controls improperly set.
Make sure you select the appropriate broil mode.
Improper rack position being used.
See the Cooking Guide for rack location
suggestions.
Food being cooked in a hot pan.
Make sure cookware is cool
Cookware not suited for broiling.
Use a pan specifically designed for broiling
Aluminum foil used on the broiling pan and
grid has not been fitted properly and slit as
recommended.
If using aluminum foil conform to pan slits.
In some areas the power (voltage) may be low.
Preheat the broil element for 10 minutes.
Oven temperature too
hot or too cold
Oven temperature needs adjustment.
See the Cooking option under the Settings section.
Oven does not work or
appears not to work
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set.
See the Using the Oven section.
Oven is in Sabbath Mode
Verify, that the oven is not in Sabbath Mode. See the
Sabbath option under the Settings section.
“Crackling” or
“popping” sound
This is the sound of the metal heating and cooling
during both the cooking and cleaning functions.
This is normal.
Why is my range making
a "clicking" noise when
using my oven?
Your range has been designed to maintain a tighter
control over your oven's temperature. You may
hear your oven's heating elements "click" on and
off more frequently than in older ovens to achieve
better results during baking, broiling, convection,
and self-clean cycles.
This is normal.
Clock and timer do not
work
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven light does not
work
Light bulb is loose or defective.
Tighten or replace bulb.
Oven will not self-clean
The temperature is too high to set a self-clean
operation.
Allow the oven to cool and reset the controls.
Oven controls improperly set.
See the Cleaning the Oven section.
Troubleshooting tips ...
Before you call for service
TROUBLESHOOTING
TIPS
